Click to Skip Ad
Closing in...
  1. Prime Day Deals 2021
    04:05 Deals

    Prime Day deals 2021: See hundreds of Amazon’s best deals right here

  2. Prime Day Deals
    11:01 Deals

    Check these early Prime Day deals with prices so low, it’s like Amazon made a mistak…

  3. Mattress Topper Amazon
    14:44 Deals

    33,000 Amazon shoppers say this mattress topper deserves 5 stars – today it’s…

  4. Amazon Deals
    07:59 Deals

    10 deals you don’t want to miss on Sunday: Free $25 Amazon credit, $230 Windows 10 l…

  5. Fire TV Stick Prime Day Deal
    15:07 Deals

    Oops! Did Amazon’s $18 Fire TV Stick Lite deal just show up early?




Consumer Reports launches special campaign to call out Comcast’s hidden fees

July 1st, 2018 at 12:02 PM
Consumer Reports best cable service

Hidden fees are a depressingly standard part of having a cable or internet subscription in 2018. When AT&T was spotted tripling its “administrative fee” for wireless customers this week — a move that could net it $800 million in new revenue — the best its PR reps could do is shrug and say that it’s “standard…across the wireless industry.”

That may be the case, but Consumer Reports’ advocacy division isn’t done accepting hidden fees as the norm just yet. The company has launched a new campaign, called “What the Fee?!” intended to draw attention to miscellaneous administrative, network, and programming fees that are silently jacking up bill prices.

This week, Consumer Reports is planning on delivering a petition with over 100,000 signatures to Comcast’s headquarters — although given that Comcast’s CEO is legally impossible to fire and the company’s service is the only option for many customers, I’m not sure how much it will care.

“With the proliferation of add-on fees, it’s nearly impossible for consumers to find out the full cost of a cable package before they get locked into a contract—and cable companies count on this,” says Jonathan Schwantes, senior policy counsel for Consumers Union, the advocacy division of Consumer Reports. “These confusing, often misleadingly named charges continue to drive up consumer bills, even if you lock in a promotional rate.”

Consumer Reports also noted that while fees are a trademark of many cable providers, it received the most reports from customers about Comcast’s Xfinity service.



Popular News