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Windows Phone 7 data hog bug identified by Microsoft; fix in the works

Updated 4 years ago

Last week, BGR reported on a bug within the Windows Phone 7 operating system that resulted in superfluous data being uploaded over 3G networks. The bug was causing some Windows Phone owners to quickly reach or surpass their monthly data allotments. According to a statement from a Microsoft spokesperson, the company believes it has identified the cause of the issue in most or all cases.

We have determined that a third-party solution commonly accessed from Windows Phones is configured in a manner that potentially cause larger than expected data downloads. We are in contact with the third party to assist them in making the necessary fixes, and are also pursuing potential workarounds to address the configuration issue in case those are needed. At this point in our investigation, we believe this is responsible for most of the reported incidents.

We are investigating additional potential root causes for the remainder of the reports.

A small (low single-digit) percentage of Windows Phone customers have reported being affected.

We are continuing to investigate this issue and will update with additional information and guidance as it becomes available.

Unfortunately, Microsoft has not yet put a timeline on a potential solution it claims to be developing. It also failed to identify the “third-party solution” responsible for the bug. Finally, Microsoft has not yet said what it intends to do for users who may be exceeding their data caps and incurring fees as a result of the bug.

[Via Windows Phone Secrets]


Zach Epstein
Zach Epstein Executive Editor

Zach Epstein has been the Executive Editor at BGR for more than 10 years. He manages BGR’s editorial team and ensures that best practices are adhered to. He also oversees the Ecommerce team and directs the daily flow of all content.

Zach first joined BGR in 2007 as a Staff Writer covering business, technology, and entertainment. His work has been quoted by countless top news organizations, and he was recently named one of the world's top 10 “power mobile influencers” by Forbes. Prior to BGR, Zach worked as an executive in marketing and business development with two private telcos.