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Microsoft’s ‘ultimate laptop’ has a serious display flickering problem but a fix is on the way

Updated Dec 19th, 2018 9:07PM EST
Surface Book Flickering Screen Drivers Problem
Image: Microsoft

Microsoft’s Surface Book is the company’s first high-end laptop, a promising machine that targets buyers who would usually spend lots of cash on a MacBook Pro. The device should offer users impressive build quality, up to twice the performance of a MacBook Pro (assuming a discrete GPU is on board), Windows 10 out of the box, and a tablet mode that might come in handy. Microsoft is pretty pumped about the product, which sold out online already and convinced people earlier this week to line up in front of retail stores to buy one.

But the Surface Book is not a perfect product as there’s already one major issue affecting it. Microsoft has confirmed a problem with the Surface Book’s display flickering but it’s already promising a fix.

DON’T MISS: Apple’s Phil Schiller reveals secret Retina MacBook features in wide-ranging interview

As The Register reports, some of the first Surface Book buyers encountered an annoying problem: The display would start to flicker erratically, both in tablet and in laptop mode (see following GIF animation to get an idea of what’s happening). There’s apparently an issue with the screen’s drivers.

“A small number of customers have flagged some issues with their Surface Book,” a Redmond spokesperson told The Register. “We are working hard to resolve them quickly and easily with Windows Update.”

The good news here is that a fix is coming, which means there’s likely nothing wrong with the Surface Book’s hardware, which means you don’t have to take it back just yet. After all, they might not have a replacement for you.

While you wait, you might want to disable Hyper-V, which fixed the problem for some of the affected users – read more about the problem on Microsoft’s forums and on Reddit.

Of course, this kind of problem can always appear with new products. And since the MacBook is Microsoft’s official standard for laptop quality and design, we’ll point out many Mac users have suffered from far more serious issues that can’t be fixed via software updates, including problems with graphics cards and with the Retina display coatings.

Chris Smith Senior Writer

Chris Smith has been covering consumer electronics ever since the iPhone revolutionized the industry in 2008. When he’s not writing about the most recent tech news for BGR, he brings his entertainment expertise to Marvel’s Cinematic Universe and other blockbuster franchises.

Outside of work, you’ll catch him streaming almost every new movie and TV show release as soon as it's available.