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RIM: All BlackBerry services have been restored

Zach Epstein
October 13th, 2011 at 10:45 AM

Research In Motion co-CEO Mike Lazaridis confirmed on a conference call Thursday morning that all BlackBerry services have been restored globally. The co-chief had issued a video apology to customers earlier on Thursday, offering reassurances that the company was doing everything in its power to resolve service interruptions that had extended into their fourth day. A switch failure followed by a large backlog of emails is being blamed for the service outage, which affected millions of BlackBerry users across Europe, the Middle East, Africa, India, North America and South America. RIM said it is putting fixes in place to prevent a recurrence of this issue in the future, and it is currently considering how it might reimburse carriers and BlackBerry users for the disruption caused by this week’s outages.

Zach Epstein

Zach Epstein has worked in and around ICT for more than 15 years, first in marketing and business development with two private telcos, then as a writer and editor covering business news, consumer electronics and telecommunications. Zach’s work has been quoted by countless top news publications in the US and around the world. He was also recently named one of the world's top-10 “power mobile influencers” by Forbes, as well as one of Inc. Magazine's top-30 Internet of Things experts.

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