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Internal T-Mobile memo says customers can keep rate plans following AT&T merger

One of the most common questions we saw from T-Mobile subscribers when AT&T announced its plans to acquire T-Mobile USA for $39 billion was perhaps also the most obvious: what happens to my rate plan? T-Mobile is widely known for its aggressive service pricing while its potential acquirer, AT&T, is not. The question isn’t only on the minds of consumers, either. The United States Department of Justice is suing to block the merger and in its filing, the DOJ states, “AT&T’s elimination of T-Mobile as an independent, low- priced rival would remove a significant competitive force from the market.” According to a purported internal document obtained by TmoNews, T-Mobile customers will be able to keep their service plans indefinitely should AT&T’s acquisition of the carrier proceed. “T-Mobile customers will be able to keep their rate plans,” the internal FAQ reads. “They will be able to do so for as long as they want to, even when their terms end and the service continues on a month-to-moth basis.” The wording suggests that T-Mobile customers will be out of luck if they want to purchase a new subsidized phone under contract, however, though it does not state explicitly that new contracts will require customers to switch to a standard AT&T rate plan.

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Zach Epstein

Zach Epstein has been the Executive Editor at BGR for more than 10 years. He manages BGR’s editorial team and ensures that best practices are adhered to. He also oversees the Ecommerce team and directs the daily flow of all content.

Zach first joined BGR in 2007 as a Staff Writer covering business, technology, and entertainment. His work has been quoted by countless top news organizations, and he was recently named one of the world's top 10 “power mobile influencers” by Forbes. Prior to BGR, Zach worked as an executive in marketing and business development with two private telcos.