Earlier this week we brought you the harrowing tale of a man who tried to get his burnt Galaxy S4 replaced but was told by Samsung that he needed to keep quiet about it before they’d send him a new device. wp-Hub points out that Nokia has now graciously/opportunistically offered to fill the hole left by the man’s scorched Galaxy S4 smartphone by offering him a free Lumia device with no strings attached, which is probably the strategy that Samsung should have used instead of sending him a letter asking him to take down his YouTube video of the burnt Galaxy S4. Nokia says it wants to send the man a Lumia so he can “experience how customer service should really work.”

Prior to joining BGR as News Editor, Brad Reed spent five years covering the wireless industry for Network World. His first smartphone was a BlackBerry but he has since become a loyal Android user.