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BlackBerry Tour pre-orders not available for Verizon Wireless customers looking to upgrade

Updated Dec 19th, 2018 6:22PM EST

Verizon Wireless confirmed today what a lot of excited and angry Verizon Wireless customers knew already — The BlackBerry Tour is currently not available for pre-order if you are upgrading your current line. It’s not a random ordering glitch or a problem with Verizon’s website as many initially thought. Front and center on the Tour pre-order page and stated in bold red letters is the ugly phrase, “Pre–orders not available for upgrade orders at this time.” Yikes. So what do you all think? Is it reasonable to let new customers have first dibs or a major fail that will alienate current customers to the point of revolt? As an aside, luckily many CS reps still have no idea what’s going on so there’s a good chance that if you put on your best Isaac Hayes voice and sweet talk the rep, you’ll be good to go. Let us know how things work out.

Thanks, Ben!