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Best Buy not able to activate Google Nexus S lines, making people pay full retail?

Published Dec 30th, 2010 12:51PM EST

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We just got a report that Best Buy’s new line activation system for T-Mobile is down, and apparently has been for almost a week. One of our readers wrote in to let us know he has been trying to purchase a Google Nexus S with a new T-Mobile line of service, but has been unable to due to Best Buy’s activation issue. After repeated calls to store representatives, one admitted that they are not able to activate his Nexus S with a contract, and that he’d have to pay full retail for the device. We’ve pinged Best Buy for comment, but has anyone else had trouble out there trying to buy a Nexus S with new line of service?

Thanks, Nevan!

Jonathan S. Geller
Jonathan Geller Founder, President & Editor-in-chief

Jonathan S. Geller founded Boy Genius Report, now known as BGR, in 2006. It became the biggest mobile news destination in the world by the end of 2009, and BGR was acquired by leading digital media company PMC in April 2010.

Jonathan is President of BGR Media, LLC., and Editor-in-chief of the BGR website.

What started as a side project at the age of 16, quickly transpired into 24-hour days and nights of sharing exclusive and breaking news about the mobile communications industry. BGR now reaches up to 100 million readers a month through the website, syndication partners, and additional channels.