Samsung likely wants nothing more than to put the Galaxy Note 7 debacle behind it, but that isn’t in the cards just yet. The ordeal began shortly after Samsung’s Galaxy Note 7 launch last month, when BGR was among the first to cover a report from an early adopter whose Galaxy Note 7 exploded while it was charging. Many were quick to dismiss the user’s claims, but additional reports soon began to bubble up from users who reported similar explosions. Before Samsung fans knew what hit them, the company was issuing a worldwide recall for its hotly anticipated flagship phablet.

Plenty has happened since then, but the latest news is a bit troubling once again. Multiple users had reported that their replacement Note 7 handsets are still exhibiting some battery problems, and now Samsung has issued a preliminary response to the matter.

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Samsung confirmed earlier this week that it was launching an investigation into reports that Galaxy Note 7 batteries were overheating in devices that should have been “safe.”

Prior to the reports, Samsung had said that all devices that had been sold in China were free of any potential defects because their batteries were not supplied by the Samsung subsidiary where potentially explosive batteries were built. But an increasing number of consumers in China said that their phones were sometimes overheating while in use, becoming so hot that they could no longer be held to the face.

Samsung confirmed that it would be looking into the claims, and it has since issued a preliminary response. “We would like to reassure everyone that new Note 7 phones are operating properly and pose no safety concerns. In normal conditions, all smartphones may experience temperature fluctuations,” the company told USA Today.

Most smartphones do indeed “experience temperature fluctuations,” but no phone should ever get so hot that a user cannot touch it for fear of being burned. Samsung will likely dig deeper into the matter in the coming days, so we’re looking forward to a more detailed explanation of exactly what is going on with these Note 7 handsets.

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