Samsung’s Galaxy Note 7 recall has been a huge headache for everyone involved. The company finally announced an official recall with the US Consumer Product Safety Commission (CPSC), which comes two weeks after the initial recall announcement. That means all Galaxy Note 7 sales are now illegal, and you should turn in your faulty phablet as soon as possible. Replacements are coming soon, Samsung confirmed, so there’s no point walking around with a fire hazard in your pocket or purse.
The official notice from the CPSC says that about 1 million Galaxy Note 7 units were sold before September 15th. So far, there were registered 92 reports of batteries that overheated and exploded, which is almost triple Samsung’s initial claim.
Samsung has received 26 reports of burns and 55 reports of property damage, including fires in cars and a garage, the CPSC recall press release notes.
Samsung told The Verge that only about 130,000 Galaxy Note 7 units have been exchanged to date, which means that more than 85% of the Galaxy Note 7 units bought in the US are still out there. Samsung will contact owners and enlist the help of carriers and retail stores to convince more people to return and replace their Galaxy Note 7 units. The good news is that replacements are coming soon, so you should return your unit as soon as possible to the store you purchased it.
“Replacement devices will be available in the United States at most retail locations no later than September 21, 2016” Samsung told Android Central. That’s the same date Samsung offered to The Verge. However, it’s unclear when the phone will be back on sale. It’s likely that Samsung will want to replace faulty units before taking new orders.
Samsung posted a video apology on its US website, along with the following message: “Tim Baxter, President & COO of Samsung Electronics America, addresses Samsung’s exchange program and formal US voluntary recall of the Galaxy Note7 in cooperation with the US Consumer Product Safety Commission. Samsung confirms that new Note 7 replacement devices will be available in the United States at most retail locations no later than September 21, 2016.” The video message is available at this link.