If we only gave you one try to guess which two nationwide pay TV and Internet service providers are the most hated in the country when it comes to customers satisfaction, we would wager that almost all of our readers would nail it on the first try. That’s right, among all pay TV companies in the country, the two that received the lowest customer satisfaction ratings in Consumer Reports’ latest poll are indeed the usual suspects.
Sorry, Time Warner Cable and Comcast, but all the effort you’ve been crowing about aimed at improving your customer service and image doesn’t seem to be working just yet. According to the latest polling conducted by Consumer Reports, the pair once again has been named the least liked nationwide pay TV providers in the country.
There is actually some good news this time around, however. According to Consumer Reports’ latest survey, there are is a pay TV company that is even more hated than these two perennial bottom dwellers.
Mediacom Communications, which is a tiny cable company that serves the Midwest and Southeast, ranked last among TV providers included in the poll. Mediacom is not a nationwide provider, though, so Comcast and TWC still hold the distinguished honor of being the least liked nationwide providers.
And for those wondering about the order this time around, Time Warner Cable finds itself at the bottom of the heap for TV service and for bundles (TV service with Internet and/or home phone service), with Comcast just one slot above it in both categories.
Lucky for TWC subscribers, Charter didn’t fare much better in this latest poll, according to Consumer Reports.