Samsung further revealed that it can record voice in two distinct ways, using the embedded system in the Smart TV, which can respond to certain predetermined commands, and using the microphone in the remote control, which requires interaction with a server that can then offer appropriate responses to certain queries.
The company has apparently identified the one phrase that led to confusion.
“Please be aware that if your spoken words include personal or other sensitive information, that information will be among the data captured and transmitted to a third party through your use of Voice Recognition,” is the quote in question.
So, for example, if you mix private conversations with a search for something on the TV, then, and only then, Samsung will record everything and send it to its servers, or potentially to other parties.
The company says it has changed that language to make everything more clear to the user. Here’s how that section reads now — information on how to turn the feature off is also provided right at the end of the updated text listed below:
You can control your Smart TV, and use many of its features, with voice commands.
If you enable Voice Recognition, you can interact with your Smart TV using your voice. To provide you the Voice Recognition feature, some interactive voice commands may be transmitted (along with information about your device, including device identifiers) to a third-party service provider (currently, Nuance Communications, Inc.) that converts your interactive voice commands to text and to the extent necessary to provide the Voice Recognition features to you. In addition, Samsung may collect and your device may capture voice commands and associated texts so that we can provide you with Voice Recognition features and evaluate and improve the features. Samsung will collect your interactive voice commands only when you make a specific search request to the Smart TV by clicking the activation button either on the remote control or on your screen and speaking into the microphone on the remote control.
If you do not enable Voice Recognition, you will not be able to use interactive voice recognition features, although you may be able to control your TV using certain predefined voice commands.
You may disable Voice Recognition data collection at any time by visiting the “settings” menu. However, this may prevent you from using some of the Voice Recognition features.