Click to Skip Ad
Closing in...

Big new survey shows T-Mobile’s network is making huge improvements

Published Jan 23rd, 2015 12:05PM EST
T-Mobile Vs. Verizon Network

If you buy through a BGR link, we may earn an affiliate commission, helping support our expert product labs.

The “Un-carrier” might not have the strongest mobile network out there but it’s nonetheless done an impressive job of improving its service despite having more limited resources than Verizon and AT&T. Computerworld has posted the results of a big new survey of wireless subscribers in the United States that has found T-Mobile customers’ satisfaction with their carrier has surged over the last year.

RELATED: T-Mobile still has one glaring weakness with no easy fix

The survey found that 54% of T-Mobile customers were satisfied with the connection availability on T-Mobile’s network, which was still well behind Verizon (69% satisfied) and AT&T (67% satisfied). However, when it comes to a connection’s reliability, the survey found that 58% of T-Mobile customers were satisfied, or just one percentage point below Verizon customers’ satisfaction with their connection liability. This is particularly impressive given that T-Mobile’s connection reliability rating in 2013 stood at just 44%.

Things look even better for T-Mobile when we turn to mobile data speeds — Computerworld writes that “T-Mobile is on top in the current survey with a 65% satisfaction rate, followed by AT&T at 62% and Verizon at 59%,” while “Sprint is far behind with only a 43% satisfaction rate, barely beating out its 39% dissatisfaction rate.”

So it sounds like T-Mobile has made huge strides in terms of network data speeds and connection reliability but still has a lot of work to do on overall connection availability.

To read Computerworld’s full survey results, check them out at the source link below.

Brad Reed
Brad Reed Staff Writer

Brad Reed has written about technology for over eight years at BGR.com and Network World. Prior to that, he wrote freelance stories for political publications such as AlterNet and the American Prospect. He has a Master's Degree in Business and Economics Journalism from Boston University.