What does it take to get the best possible customer service when you go to the Apple Store? One anonymous Apple Store employee has taken to Reddit to offer its Apple fan community tips and tricks to make sure your time spent in the Apple Store is as enjoyable as possible. His post is very long and a little rambling so below we’ve excerpted the most important bits that we think are most useful and relevant to anyone who will be visiting an Apple Store this holiday season.
- If you’re a business owner, you should specifically ask to speak with someone who handles bulk business buyers when you’re in the store: “In retail stores, we are very limited to what we can do, we treat every customer equally, so when you step for in to the retail side of our business and you have business needs, you will be treated like a retail customer. This really goes out to the business owners who honestly feel that their time is much more important that anyone else’s and want support that second. For you we have services that are free that will take care of you, so next just ask what we can do for businesses, we have a team dedicated just for you, they can put stuff aside and offer volume discount when you meet a specific tier.”
- Always be on the lookout for the person holding an iPad, who can direct you to the specialist who can best fulfill your needs: “When looking for support look for a person holding an iPad, they normally are the gatekeepers to someone that can help you out. If you reserve a product, let them know ahead of time, and know that you kind of can’t change your mind when you walk in store, because what you reserved was put aside for you.”
- Always, always book an appointment if you require any kind of service: “Please listen to me when I say this, we want to take care of everyone. Even if you think its a ‘quick swap’ it actually isn’t. The paperwork alone takes about 5 to 6 minutes to draft up and the appointment only lasts 10 [minutes]… meaning [your] ‘quick issue’ is a whole appointment time. Now emergencies happen, if your device doesn’t power on and it just happened, yes come in the store for a walk in. But if your phone has not been working for weeks, waiting a couple more days for an appointment should not inconvenience you, lets be honest.”
- And lastly, don’t be a jerk: “For some reason if things don’t go your way, please do not make a fuss about it by screaming out loud or throwing your stuff on the floor, or threatening the employee. They literally can not override anything, a manager will always take that what the technician has to say in to consideration, because at the end of the day, they are the actual experts. We go through a lot of training to help everyone out.”
The whole post is worth reading and can be found at the source link below.