Earlier this week we brought you the harrowing tale of a man who tried to get his burnt Galaxy S4 replaced but was told by Samsung that he needed to keep quiet about it before they’d send him a new device. wp-Hub points out that Nokia has now graciously/opportunistically offered to fill the hole left by the man’s scorched Galaxy S4 smartphone by offering him a free Lumia device with no strings attached, which is probably the strategy that Samsung should have used instead of sending him a letter asking him to take down his YouTube video of the burnt Galaxy S4. Nokia says it wants to send the man a Lumia so he can “experience how customer service should really work.”