Comcast Time Warner Cable Customer Satisfaction

JD Power just released its cable customer satisfaction ratings – guess who ranked dead last?

By on September 30, 2014 at 12:04 AM.

JD Power just released its cable customer satisfaction ratings – guess who ranked dead last?

Three things are certain in life: Death, taxes, and low customer satisfaction ratings for Comcast and Time Warner Cable. DSLReports points out that the cable industry’s non-dynamic duo have come in last place in JD Power’s latest customer satisfaction survey of cable customers. More →

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HBO Go Standalone Package

It sounds like HBO is getting ready to drop a bomb on the cable industry

By on September 12, 2014 at 8:15 PM.

It sounds like HBO is getting ready to drop a bomb on the cable industry

Apple fans aren’t the only ones who have had an exciting week for news — cord cutters now have reason to cheer as well. Quartz reports that Jeff Bewkes, the CEO of HBO parent company Time Warner, told an investment conference this week that his company is “seriously considering” whether it wants to start offering HBO Go as a standalone subscription option that people can subscribe to without having cable TV. While Bewkes didn’t full commit to fulfilling cord cutters’ dreams, he did go much farther than he ever has toward saying HBO Go might be a standalone option sometime in the future. More →

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Verizon Internet Pay TV Service 2015

Cord cutters’ unlikely new ally: Verizon?

By on September 11, 2014 at 10:00 PM.

Cord cutters’ unlikely new ally: Verizon?

Verizon has famously gotten into multiple spats with Netflix but the telecom giant might soon find itself in the middle of peering disputes of its own with incumbent ISPs. Deadline Hollywood reports that Verizon CEO Lowell McAdam said on Thursday that his company is working to get an Internet pay television service up and running sometime in 2015 that will include the four major TV networks plus other “custom channels.” The big news, however, is that McAdam also made arguments about the future of TV that will make bundle-loving cable executives’ hearts seize. More →

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HBO Standalone Streaming Service

HBO could make a fortune by making cord cutters’ dreams come true

By on August 27, 2014 at 10:30 PM.

HBO could make a fortune by making cord cutters’ dreams come true

HBO has a brand-new reason to offer a standalone online streaming service other than making cord cutters very happy — it could also rake in huge sums of money. Ars Technica points out that a new research note from Barclays Capital analyst Kannan Venkateshwar, who projects that HBO could generate an additional $600 million per year by offering its content online and apart from cable bundles. More →

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Orange is the New Black Torrent Stats

The third most torrented TV show isn’t even on cable

By on August 20, 2014 at 9:15 PM.

The third most torrented TV show isn’t even on cable

Everyone knows that Game of Thrones is once again the most torrented TV show of the year, but could you name the top ten? Peer-to-peer analyst group Tru Optik has compiled a list of the top ten TV show torrents from the second quarter of 2014, and although a majority are predictable, number 3 stands out above the rest. With 60.8 million torrent download, the Netflix original prison dramedy Orange is the New Black has become the third most popular TV show torrent…and it isn’t even on TV. More →

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Apple Misunderstood Commercial

Apple finds new ways to win that don’t involve hardware or software

By on August 18, 2014 at 2:30 PM.

Apple finds new ways to win that don’t involve hardware or software

Apple has always had a penchant for creative advertising. From the original, iconic 1984-inspired Macintosh ad to the influential Mac vs. PC commercials of the Get a Mac campaign, Apple has approached customers with dark satire and goofy humor — but last year, a new advertisement tugged at our heartstrings, leading to a well-deserved Outstanding Commercial Emmy win for the creative team behind the holiday spot, “Misunderstood.” More →

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Amazon Fire TV Discount

Amazon knocks 15% off the cost of its Apple TV rival for a limited time

By on August 14, 2014 at 5:49 PM.

Amazon knocks 15% off the cost of its Apple TV rival for a limited time

Amazon’s Fire TV set-top box is still the best-selling device in the electronics category on Amazon.com, having recently displaced Google’s cheap Chromecast dongle. Since Amazon never shares sales figures, however, we’ll never know exactly how well the Fire TV is selling. With a wave of new apps and games including a Flappy Bird exclusive recently hitting Fire TV, Amazon felt it was a good time to help boost sales even more — and it will likely do just that with a new limited-time discount offer. More →

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HBO Vs. Netflix Original Content

Netflix’s massive new content wave is going to put unprecedented pressure on HBO

By on August 7, 2014 at 3:35 PM.

Netflix’s massive new content wave is going to put unprecedented pressure on HBO

The future keeps happening. Facebook just passed IBM in market cap and now Netflix has passed HBO in subscriber revenue, hitting a giddy $1.146 billion last quarter. More →

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HBO Web TV Service

HBO inches closer to making cord cutters’ dreams come true

By on August 4, 2014 at 3:15 PM.

HBO inches closer to making cord cutters’ dreams come true

HBO isn’t going to abandon cable companies in the United States anytime soon, but it has no such allegiances to pay TV providers overseas. The Wall Street Journal reports that HBO is looking for new countries that could be candidates to get its standalone web TV service, which has proved to be a smash hit in the Nordic countries where it’s been available since 2012. More →

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How To Cancel Comcast Service

How to cancel Comcast without going through customer service hell

By on August 4, 2014 at 2:40 PM.

How to cancel Comcast without going through customer service hell

With the insane Comcast cancellation call still fresh in our minds, the idea of having to make that call yourself can be a little daunting. Who wants to sit through an endless diatribe from a grumpy Comcast customer service agent, even if the representative isn’t as combative or persistent as the one Ryan Block dealt with? Thankfully, you might not have to once you read through this leaked guidelines manual for members of the Comcast retention team. More →

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Why Is Comcast So Bad

Here’s why your cable guy never shows up on time

By on August 4, 2014 at 11:35 AM.

Here’s why your cable guy never shows up on time

Now we know why Comcast’s customer service is so terrible — basically, Comcast puts enormous pressure on its employees to upsell its customers on more expensive services while putting significantly less pressure on them to resolve customer problems effectively. And now The Verge has written a new report that seemingly solves the mystery of why Comcast’s technicians almost never show up on time, and unsurprisingly it’s because Comcast has once again decided that its bottom line is more important than delivering good service. More →

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How to Fix Soap Opera Effect on LED LCD TV

Why movies look awful on your brand new expensive TV – and how to fix them

By on August 1, 2014 at 3:51 PM.

Why movies look awful on your brand new expensive TV – and how to fix them

So you bought a brand new, expensive LCD TV and now you sit down to binge-watch your favorite show only to find it looks… totally different than it usually does? There’s nothing wrong with the TV or the content you’re watching, Wired explains, although sometimes there can be issues with those things, too. The TV has a built-in feature that turns Hollywood movies in a soap opera-like video mode that makes things look like they have been recorded in a different century. More →

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