BGR reviewed Apple’s third-generation iPad earlier this week, and we said the new model was better than the iPad 2 in almost every way. As it turns out, there is indeed at least one area where Apple’s previous-generation iPad outshines the new tablet — albeit by a slim margin — and third-party consumer electronics warranty provider SquareTrade recently took to the streets to prove it. In an effort to illustrate why its warranty services can come in handy, the company performed a series of drop tests to determine which tablet is sturdier. The iPad 2 and new iPad each survived the first drop from waist height with the displays facing upward, but that was as far as they got. A waist-high drop of the iPad 2 with the screen facing down cracked the top corner of the glass face, and a drop from shoulder height finished the job. The new iPad, on the other hand, saw more than half of its screen shattered from a waist height drop with the display facing down. The subsequent drop from shoulder height left the tablet looking like it was run over by a truck. The moral of the story: don’t drop your iPad. SquareTrade’s video follows below. More →
Apple on Wednesday announced its AppleCare+ extended warranty service for the iPad. Like other Apple products, when purchasing an iPad the device comes with a one year limited warranty, however accidental damage is not covered. With AppleCare+, users can breathe easy knowing their $499+ slate is safe from water damage, drops and hardware malfunctions for two years — although users are only allotted two incidents of accidental damage, each of which will require a $49 service fee. AppleCare+ is priced at $99 and must be purchased within 30 days of buying an iPad. More →
As promised, ASUS has released a bootloader unlocking tool for the Transformer Prime. The tool is packaged in an APK that can be downloaded from the company’s website. Once downloaded and installed, the Transformer Prime will have the ability to run custom ROMS, however ASUS warns that unlocking your bootloader will void your warranty. “Once you activate the [unlock app] you will not be able to recover your ASUS product (“Original Product”) back to original locked conditions,” ASUS stated. “You also acknowledge ASUS does not guarantee service satisfaction to any Revised Product, including events involving paid service requested by you to be performed to the Revised Product.” More →
Via a press release today, AT&T announced a new, comprehensive insurance offering dubbed Mobile Protection Pack. As the company explains, the new offering is a combination of three services: mobile insurance, enhanced support, and mobile locate. Mobile Protection, which will retail for $9.99 per month, covers subscribers against equipment loss, theft, accidental damage, liquid damage, and out-of-warranty malfunction. It also provides users with the ability to locate, lock, and trigger an alarm on a misplaced phone — and includes a handful of setup services. The complete list of covered devices can be found here, and includes the Samsung Galaxy Tab and Motorola Atrix 4G. Users looking to replace a damaged or lost device will have to pay a $50 or $125 deductible and, like all AT&T insurance offerings, Apple’s iPad and iPhone are not eligible. Hit the jump for the full press release.
The Motorola DEFY might be rugged enough to withstand a long drop, a dust storm and even a monsoon, but it looks as though countless units around the world couldn’t even endure the manufacturing process. Hundreds of DEFY users from markets across the globe have taken to forums complaining of the same problem — the ear speaker stops working within the first few days of use. Owners are able to hear callers fine when using the handset’s loudspeaker, but the ear speaker remains nonfunctional. Some users have attempted to take the phone apart and repair the speaker themselves, though this is not advisable. Motorola has yet to confirm or deny the issue publicly, but affected handsets are being repaired or replaced under warranty. More →
Following widespread reports, Nokia confirmed on Thursday that some of its N8 smartphones are faulty. The response comes following reports from N8 owners around the world claiming that their devices inexplicably died. Users all complained of similar symptoms — the device wouldn’t reboot, take a charge or even power on after the failure. As some speculated, Nokia confirmed that the issue is related to power management.
There have been some reports in media on the Nokia N8 quality. Niklas Savander, head of Nokia sales and marketing, addresses the issue in a video interview published today in our company blog Nokia Conversations. In a limited number of Nokia N8 devices, there appears to be an issue relating to power management. As product quality is a top priority for Nokia, we have taken immediate actions to address this. As with any product performance issue, this is covered by Nokia’s warranty. Any affected consumers should contact their local Nokia Customer Care. We apologize for the inconvenience.
Thankfully, the issue does not affect all N8 handsets and as Nokia’s statement points out, faulty units will be replaced under warranty. More →
Apple has made changes to its policy regarding the transferability of AppleCare Protection Plans, a source told BGR. Starting immediately, an Apple customer will have the ability to transfer AppleCare Protection Plan coverage to a new device without having to cancel the current plan and purchase a new one. Though no formal announcement has been made to the public, Apple notified its employees of the new procedure on Monday. The policy change, which applies only to eligible purchases made within the 30-day period prior to a transfer request, simplifies the buying process for customers. AppleCare Protection Plans for the iPhone have been transferable since June of this year, and now the new policy will apply to all Apple products eligible to be covered by a protection plan.
The antenna issues plaguing the iPhone 4 have infuriated many iPhone users (and rightfully so), but have you ever wondered how Apple is training its employees to deal with the fiasco? Well thanks to one of our Apple connects, we now know the exact procedures AppleCare reps must follow when dealing with any reception complaints regarding the iPhone 4. Hit the jump to check them out. More →
Mac aficionados that also enjoy a pack of Marlboros every now and then might want to keep their smoke as far away from their computer as possible for it appears Apple doesn’t take kindly to the habit. Yesterday, Consumerist ran a story about two customers that were denied warranty repairs to their MacBook and iMac by Apple (both had purchased extended AppleCare warranties) simply because the machines were exposed to second-hand smoke. Both appealed to the office of Steve Jobs to no avail. The strangest thing, however, is the explaination that one received from someone at Jobs’ office: the nicotine released from cigarettes is classified as a bio-hazard by the Operational Safety and Health Administration (OSHA) and as such, Apple employees are within their rights to refuse to work on a machine that has been in contact with the chemical. The only suggestion Apple offered was to take the computers to be fixed somewhere else on their dime. Obviously these two cases are an anomaly, but the question still remains: should Apple be able to walk away from its obligation as set out in the AppleCare agreement because of a little bit of smoke? Just to be clear, there is nothing in the AppleCare fine print that even comes close to singling out smoking as being prohibited. More →