Wireless Carriers Sell Customer Data

Wireless carriers raise alarms by selling private customer data to marketers

By on May 22, 2013 at 5:35 PM.

Wireless carriers raise alarms by selling private customer data to marketers

Wireless carriers’ data collection and selling practices are increasingly setting off alarm bells among privacy advocates, The Wall Street Journal reports. In particular, the Journal notes that there’s heightened anxiety about Verizon’s Precision Market Insights product that collects, stores and sells information about users’ web browsing habits, their locations and their demographic backgrounds. Verizon insists that it’s anonymizing the data it shows to third parties and is only selling data on large groups of customers broken down by geography and other demographics. The carrier also says that it has always collected this sort of data and has always been willing to hand it over to law enforcement officials if compelled by a search warrant. More →

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Verizon Customer Service Survey

Survey: Verizon tops all other major carriers in customer service

By on May 22, 2013 at 9:30 AM.

Survey: Verizon tops all other major carriers in customer service

When it comes to U.S. carriers, just about everyone dreads the thought of having to call customer service to resolve an issue. Some carriers are certainly worse than others, of course, and the annual American Customer Satisfaction Index survey found that Verizon Wireless once again was ranked highest in customer service quality by subscribers. The company scored 73 points out of a possible 100, up 3 points from 2012. Sprint was flat in the No.2 spot with 71 points while AT&T gained a point to hit 70. T-Mobile remained the lowest-ranked major carrier as its score slid to 68 in 2013 from 69 last year. The full press release follows below. More →

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Motorola X Phone Verizon Sprint Specs

Google’s X Phone could be headed to Verizon and Sprint later this year

By on May 20, 2013 at 1:20 PM.

Google’s X Phone could be headed to Verizon and Sprint later this year

The rumored X Phone being developed by Google and Motorola unit is headed to AT&T later this year. A recent filing with the Federal Communication Commission revealed that the device, which carried the codename Motorola XT1058, will support AT&T’s LTE and HSPA+ networks. The smartphone didn’t include CDMA radios for Verizon and Sprint’s networks, however a new leak suggests a CDMA model is also in the works. A configuration file reportedly from a leaked Motorola USB driver that was obtained by Droid-Life revealed a device with the codename XT1060, similar to the recently leaked AT&T model. The file also confirmed that the smartphone will be equipped with a dual-core Snapdragon 4 Pro processor and support for CDMA networks, although it isn’t clear if it will be compatible with Verizon, Sprint or perhaps both carriers.

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Verizon Prepaid Plans Updated

Verizon cuts prepaid plan prices, piles on more data

By on May 17, 2013 at 9:00 PM.

Verizon cuts prepaid plan prices, piles on more data

Consumers have begun to move away from two-year contracts and embrace the prepaid smartphone market. In response to this growing user base, Verizon Wireless this week announced that it is increasing its data allowance for prepaid customers. The carrier’s new plans offer unlimited talk and text with 2GB of data, up from 500MB, for $60 a month. There is also a plan with 4GB of data, up from 2GB, for $70 per month. The increased data allowance is available now to current customers, and will be available to new customers beginning June 6th. AT&T also recently announced a new prepaid service in select markets, known as Aio Wireless, which offers unlimited talk and text with 2GB of data for $55 per month, or 7GB of data for $70 per month.

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Review
Nokia Lumia 928 Review

Nokia Lumia 928 review: Third time’s the charm?

By on May 17, 2013 at 1:05 PM.

Nokia Lumia 928 review: Third time’s the charm?

After a handful of dismal quarters during which Nokia lost billions, the vendor has recently shown signs of life. But not in the United States. Nokia’s first big attempt at a comeback in the U.S. was the Lumia 900, and the company returned later in 2012 with the Lumia 920. Neither phone was received with much enthusiasm from consumers. In the Lumia 900′s debut quarter, Nokia shipped 600,000 total Lumia phones in the U.S. When the Lumia 920 launched in the holiday quarter last year, Nokia’s U.S. Lumia phone shipments totaled 700,000 units and then slid to just 400,000 units in the following quarter. Nokia now returns with its third flagship phone for the U.S. market — the Lumia 928 — and it’s changing things up this time around. More →

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Verizon Share Everything plans

Verizon says 33% of subscribers now using shared data plans

By on May 14, 2013 at 9:00 PM.

Verizon says 33% of subscribers now using shared data plans

Verizon CFO Fran Shammo revealed on Tuesday that one-third of the carrier’s postpaid customers are now on one of its Share Everything plans, Fierce Wireless reported. The executive said that adoption of the plans has been better than expected and he believes they will continue to contribute to Verizon’s growth. The number is an increase from last month when the company estimated that 30% of its postpaid subscribers were using a shared data plan. Shammo noted that customers on one of Verizon’s Share Everything plans generally use more devices such as a hotspot or tablet, which in turn will use more data and generate more revenue. The executive said that Verizon has no plans to change its current pricing strategy in the wake of T-Mobile’s new UnCarrier intuitive, although he said the carrier may give customers “more options to buy a phone,” likely referring to T-Mobile’s new smartphone installment plans.

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Verizon Wireless payment: Vodafone

Verizon Wireless to pay parent companies $7 billion in cash

By on May 13, 2013 at 5:35 PM.

Verizon Wireless to pay parent companies $7 billion in cash

Verizon Wireless on Monday announced that it will pay its parent companies a $7 billion cash distribution in June. Verizon and Vodafone teamed up back in 2000 to create the joint venture Verizon Wireless, which has grown to become the largest wireless carrier in the United States with more than 115 million customers. Based on their respective stakes in the company, Verizon, which owns 55% of the partnership, will receive a cash payment of $3.85 billion and Vodafone, which has a 45% stake, will receive $3.15 billion. Verizon CEO Lowell McAdam previously hinted that Vodafone may not get a distribution payment this year, in an effort to pressure the company into selling its stake in the carrier. Verizon Wireless will make the payment to each company on June 25th. The company’s press release follows below. More →

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Verizon Galaxy S4 Release Date

Verizon’s Galaxy S4 to launch sooner than expected on May 23rd

By on May 13, 2013 at 5:00 PM.

Verizon’s Galaxy S4 to launch sooner than expected on May 23rd

Verizon Wireless on Monday confirmed that it will launch Samsung’s Galaxy S4 on May 23rd, one week earlier than the release date originally announced by the carrier. Verizon confirmed the new launch date on its press site in an update to its earlier announcement, and said the Galaxy S4 will be available both online and in retail stores beginning next week. The Galaxy S4 features a 5-inch Super AMOLED HD display, a quad-core processor, a 13-megapixel camera and Android Jelly Bean. BGR reviewed the Galaxy S4 last month and said it was one of the best smartphones ever made, though we also pointed out a troubling trend in a subsequent article.

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Global Wireless Carrier Revenue 2012

Top carriers raked in $202 billion in profit last year, but growth is slowing

By on May 13, 2013 at 8:00 AM.

Top carriers raked in $202 billion in profit last year, but growth is slowing

It’s good to be king, but ensuring your kingdom continues to expand is always a top priority. According to a recent report from ABI Research, the world’s top-10 wireless carriers — which include Verizon Wireless (No.2) and AT&T (No.4) — took in a combined $202 billion in gross profit last year. That 2012 total is up 4.2% compared to the prior year, but high plan prices and growing subscriber bases aren’t drumming up the growth rates they used to. “As the underlying lift from accumulating subscribers has matured, carriers are starting to cast around for additional revenue streams that don’t just boost revenues but also profitability,” said ABI analyst Jake Saunders. “There is still tremendous income to be generated from mobile services; the Top 10 Mobile Carriers alone generated US$202 billion in gross profit, up 4.2 % year-on-year in 2012.” According to the research firm, IP-based value-added services are now a big focus for top carriers as they look elsewhere for growth opportunities.

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Nokia Lumia 928 Release Date

Nokia Lumia 928 available from Verizon beginning May 16th for $100 [video]

By on May 10, 2013 at 10:26 AM.

Nokia Lumia 928 available from Verizon beginning May 16th for $100 [video]

Verizon on Friday announced the upcoming availability of Nokia’s Lumia 928, the company’s latest flagship Windows Phone device. The Lumia 928 is equipped with a 4.5-inch 1280 x 768 pixel resolution ClearBlack display, a 1.5GHz dual-core Snapdragon S4 processor and an 8.7-megapixel PureView rear camera with a Carl Zeiss lens. The handset also includes 1GB of RAM, 32GB of internal storage, wireless charging capabilities, NFC, 4G LTE connectivity and a 2,000 mAH battery. Verizon will launch the Lumia 928 in white and black on May 16th for $99.99 on contract after a $50 mail-in-rebate. Nokia is also offering buyers a $25 credit for Windows Phone apps and games for a limited time. Nokia’s promo video for the Lumia 928 follows below. More →

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Verizon BlackBerry Q10, Lumia 928

Verizon Wireless CEO wants to see BlackBerry, Windows Phone succeed

By on May 8, 2013 at 11:30 AM.

Verizon Wireless CEO wants to see BlackBerry, Windows Phone succeed

Verizon Wireless CEO Dan Mead firmly believes that both Windows Phone and BlackBerry play a crucial role in the mobile industry. The executive noted that it is important for there to be more than just two dominant operating systems. Mead revealed during a called with investors on Wednesday that the carrier has received good engagement from handset manufacturers and he is encouraged by what he has seen thus far. More →

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Nokia Verizon Partnership Analysis

It’s now or never — will Verizon finally back Nokia?

By on May 7, 2013 at 1:30 PM.

It’s now or never — will Verizon finally back Nokia?

BlackBerry’s market share at Verizon has crashed below 0.5% even as the Windows Phone share ticked up above 5% during the first quarter of 2013. If Verizon does not back Nokia’s Lumia 928 over BlackBerry models this summer, then Nokia’s chances of thriving on America’s largest wireless carrier are finished. Right now it looks like the next iPhone may not debut until August or September. If Nokia cannot convince Verizon to give major marketing support to the new Lumia flagship when Apple’s share at Verizon is falling by 6 percentage points a quarter, it is never going to happen. This is it. The extent of Verizon’s support for the Lumia 928 will be a key tell about whether Nokia can ever crack the 10% market share barrier in the United States smartphone market. More →

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Nokia Verizon Lumia 928 Confirmed

Nokia and Verizon confirm Lumia 928 ahead of official debut

By on May 7, 2013 at 8:35 AM.

Nokia and Verizon confirm Lumia 928 ahead of official debut

Nokia on Tuesday confirmed the existence of the upcoming Lumia 928 smartphone in an image published on the company’s website. The teaser image doesn’t reveal much, although it suggests the handset will have an upgraded rear camera. Engadget also spotted a magazine advertisement that confirms the Lumia 928 will arrive on Verizon’s 4G LTE network with a PureView camera and Carl Zeiss lens for stellar low light performance. Nokia is scheduled to hold a press conference on May 14th in London where it is expected to announce the Lumia 928, among other things. A second image follows below. More →

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