AT&T on Thursday responded to a Better Business Bureau complaint alleging that the carrier is capping data speeds on new “4G” devices like the Motorola ATRIX 4G. The BBB grievance was part of a series of complaints, both public and private, pertaining to slower than expected upload speeds on devices like the ATRIX 4G and HTC’s Inspire 4G. AT&T responded to BGR’s request for comment earlier this week, but the carrier’s statement left some room for interpretation. Now, any vagueness has been eliminated, at least in the case of the ATRIX. “Be assured that AT&T has not ‘capped’ the upload speeds on the ATRIX,” an AT&T appeals manager stated in a letter to a customer. “The ATRIX is a HSUPA-capable device, and we currently are performing the testing and preparations necessary to ensure that, when we turn this feature on, you will continue to have a world class experience.” This confirmation that the ATRIX 4G will have HSUPA enabled in the future should help ease the tension among users who are currently experiencing slow upload speeds, though AT&T has not commented on why HSUPA was disabled to begin with. Hit the break for AT&T’s full response. More →
Some Motorola ATRIX 4G and HTC Inspire 4G owners on the AT&T network have been up in arms since purchasing their new 4G handsets. Despite the presence of “4G” in each moniker, users are experiencing slower than expected upload speeds on the devices. Some users like Zack Nebbaki have been so upset by the slow upload speeds, they’ve gone as far as to create a petition to voice their discontent. While we wish we had something more concrete to report, we just received the following comment from an AT&T spokesperson that may help put some minds at ease: “We have a number of HSUPA devices today and we will have more HSUPA-enabled devices in the future — new devices and updates to existing models.” The statement does not specifically refer to the ATRIX or Inspire so nothing is confirmed, but the mention of “updates to existing models” should at least give users hope that their 4G phones might be updated in the future.
AT&T has officially released a statement about why some users have been experiencing sub-par (and we do mean sub-par) upload speeds over the past several days. The statement reads:
“AT&T and Alcatel-Lucent jointly identified a software defect — triggered under certain conditions – that impacted uplink performance for Laptop Connect and smartphone customers using 3G HSUPA-capable wireless devices in markets with Alcatel-Lucent equipment. This impacts less than two percent of our wireless customer base. While Alcatel-Lucent develops the appropriate software fix, we are providing normal 3G uplink speeds and consistent performance for affected customers with HSUPA-capable devices.”
So there you have it, a software issue. Let us know your thoughts on the matter in the comments.
Rumors are starting to fly around the the interwebs about the alleged throttling of upload speeds by everyones favorite wireless carrier AT&T (note: sarcasm). Users are reporting — on Apple’s discussion boards amongst other places — upload speeds topping out at around 100 Kbps in areas that consistently had much higher upload speds. If you’re wondering if your upload speeds are what they should be, go ahead and grab Speedtest.net (available for Android, Apple, BlackBerry, Palm) and let us know what your clocking in at. Currently, I’m seeing 1.8 Mbps down and 1.2 Mbps up in Boston, MA, however…BG is seeing around 300 Kbps down and around 50 Kbps up in New York, NY (ew). How about you? More →