After months of back-and-forth regarding the fate of the Comcast-TWC merger, regulators finally quashed the deal once and for all this week. Per Bloomberg, the announcement was expected to come as early as Friday morning, which it has in the form of two statements from Comcast and Time Warner Cable. More →
Is there anything Comcast could do at this point to save its controversial proposed merger with Time Warner Cable? According to a new report in The Wall Street Journal, the answer is “no.” Although Comcast is set to have an exclusive meeting with U.S. regulatory officials on Wednesday to offer concessions in a last-minute bid to saving the deal, the Journal’s sources say that it’s unlikely Comcast can offer anything that will make either the Department of Justice or the Federal Communications Commission warm to the proposed deal. More →
Comcast has spent ungodly sums lobbying the government to sign off on its proposed merger with Time Warner Cable but right now that investment is looking like a massive bust. The Wall Street Journal reports that Comcast knows the government at the moment is unlikely to approve the merger, which is why it’s making a last-minute blitz this week to see if there are any concessions it can offer that will get the Department of Justice and the Federal Communications Commission to support the deal. More →
It’s hard to believe, but it sounds like American antitrust regulators have concluded that a merger between America’s two most hated companies is not in the public interest. Bloomberg is reporting that “staff attorneys at the Justice Department’s antitrust division are nearing a recommendation to block” the proposed merger, which would make it extremely unlikely that the DOJ would sign off on the deal. More →
Time Warner Cable can dramatically boost your Internet speed at no cost… but only if Google Fiber’s around
In the past we’ve often marveled at how quickly real competition can get incumbent ISPs to really up their games. Our latest example, via Redditor Xeppo, is Time Warner Cable’s vow to “transform TV and Internet experience in the Charlotte area.” Not coincidentally, Charlotte is one of the markets where Google Fiber this year announced it’s expanding to. More →
Comcast thought the Time Warner Cable merger would be all wrapped up by now, mostly because it’s so used to getting exactly what it wants from Washington. However, it’s been a year since the proposed merger was officially announced and its prospects are cloudier than they’ve ever been thanks in part to a series of customer service blunders that have left both companies embarrassed and apologetic about how they treat their own customers. More →
Time Warner Cable has been jealously watching Comcast soak up all the bad press and now it’s doing something about it. Ars Technica reports that Time Warner Cable customer Esperanza Martinez was horrified when she received a letter from TWC recently in which the company referred to her as “C**t Martinez.” More →
Stories of woe involving people’s interactions with customer service departments at cable companies are about as rare as snow in the Northeast right now. It seems as though we can’t even go one day without hearing a new tale of terror involving some poor, unsuspecting customer’s interactions with his or her cable TV and Internet service provider. Our favorite recent examples are when Comcast tried to keep money from a rent check that an elderly woman accidentally sent in, and when another woman had to complain to Comcast’s CEO’s mother in order to get results.
Now, things have taken an interesting new turn. More →
Comcast’s bad customer service is almost legendary at this point. New stories pop up nearly every day that involve people being horribly mistreated by Comcast’s customer care team, and each one is more cringeworthy than the last. Examples from the past few weeks alone involve Comcast calling a subscriber an “a**hole” on her bill, Comcast calling a 63-year-old woman “super b*tch” on her bill, and one particularly ridiculous story of a couple who couldn’t get help with their Comcast service until someone complained to Comcast CEO Brian Roberts’s mother on their behalf.
Survey after survey finds that Comcast’s customer service ranks among the worst in the country, and now it looks like the company’s terrible customer care might end up helping to prevent its proposed merger with Time Warner Cable. More →
Comcast and Time Warner Cable have long insisted that their proposed merger will have big benefits for consumers, although opinion polls of consumers have shown that this argument hasn’t proven very persuasive. That said, consumers in Michigan actually have a very good reason to support the merger because it will mean that Comcast will leave them alone. More →
Comcast and Time Warner Cable both have horrible reputations for customer service but is that alone a reason to block their proposed merger? Ars Technica reports that a new petition filed with the Federal Communications Commission by telecom analyst Bruce Kushnick of the New Networks Institute argues just that. More →
Unless you’re an executive at Comcast or Time Warner Cable, there’s probably a good reason for you to oppose the two companies’ merger. Whether you’ve dealt with either company’s miserable customer service, been slapped with unexplained fee hikes, or just are sick of seeing the home broadband market dominated by a tiny number of players who have set up their own regional monopolies… these are all solid reasons to oppose Comcast and TWC’s proposed union. More →