The proposed Comcast-Time Warner Cable merger seems to be about as popular as a Godzilla-Mothra merger among consumers, especially since we learned earlier this week from the American Customer Satisfaction Index that Comcast and TWC are now the two most hated companies in the United States. Comcast seems to know that it can’t convince consumers that the merger is a good idea, which is why it’s instead conducting an all-out blitz to convince America’s lawmakers and regulators to jam through the merger with as little resistance as possible. More →
The only consumer survey that matters has found that among all businesses across every industry, Comcast and Time Warner Cable are the two most hated companies in America. The American Customer Satisfaction Index, which is put out quarterly by the University of Michigan’s Ross School of Business and is considered the most comprehensive customer satisfaction survey in the United States, has just come out with a new survey showing once again that Comcast and TWC have the lowest customer satisfaction ratings of any ISPs in the United States. And that’s not even the worst news for the two companies in the latest survey.
Cable companies are losing cable subscribers who have decided to cut the cord, but it now appears they are losing these customers at a much slower rate. According to IHS, cable companies lost 132,000 subscribers in the first quarter of 2014, which marks the least number of customers cable has shed since the first quarter of 2011. That figure was also down from the 265,000 subscribers pay TV companies lost in the first quarter last year. More →
The confluence of two huge events in the world of tech — the Comcast-TWC merger and the potential death of net neutrality — might have even wider reaching effects than expected for consumers. Speaking with investors on Wednesday, Comcast Executive VP David Cohen announced that the company is expected to implement a “usage-based billing” system within the next five years, effectively capping data usage for subscribers. More →
Pay TV companies hate cord cutters. The logic behind that hatred seems fairly obvious: pay TV packages are huge revenue generators for these giant companies, and ditching them leads to lost revenue. But there’s another reason pay TV giants like Comcast and Time Warner Cable are afraid of the cord cutting movement. Cord cutters don’t just lead to lost revenue, they also cost companies more money than average subscribers. More →
In an apparent attempt to enrage even more disgruntled subscriber, Time Warner Cable CTO Mike Lajoie reportedly compared his company’s service with Google Fiber. DSL Reports writes that Google Fiber was a major topic of conversation at The Cable Show in Los Angeles this week, drawing the attention of the cable executives that had gathered for the event. Some cable companies are clearly aware of the threat of Google Fiber, but TWC doesn’t appear to be concerned.
Broadband Internet service is still painfully expensive in the United States and to make matters worse, a new study shows that most American households aren’t getting the fast data speeds they are paying for. More →
In addition to news on possible price increases, Netflix on Monday also officially took a stance against the proposed $45 billion merger of Comcast and Time Warner Cable. In its letter to shareholders released Monday, Netflix said that a combined Comcast and TWC would “possess even more anticompetitive leverage to charge arbitrary interconnection tolls for access to their customers.” To back up its reasoning, Netflix said that the decline of DSL has made cable Internet the default broadband technology for most Americans and claimed that if the merger were approved then many American households would have “Comcast as the only option for truly high-speed broadband” that offers service of 10Mbps or higher. More →
It looks like Time Warner Cable just simplified the Wi-Fi hotspot once and for all. Gigaom reports that Time Warner enabled Hotspot 2.0 capabilities across its public Wi-Fi network this week, allowing customers to log in a single time and then remain connected any time their devices pick up a signal in the future. The upgraded software has been available to broadband customers since March, but this marks the first large-scale implementation of the software. More →
Senator Al Franken (D, Minn.) has been one of the most vocal critics of the proposed merger between Comcast and Time Warner Cable and now he’s trying to bring in the big guns to help him kill it once and for all. Franken on Wednesday sent a letter to Netflix CEO Reed Hastings asking him or his company to publicly weigh in on a merger that Franken says will hurt competition for online video services going forward. More →
As if we didn’t already have enough reasons to be wary of the proposed merger between Comcast and Time Warner Cable, GigaOM gives us a new one: Data caps. GigaOM points out that Time Warner Cable and Cablevision are the only two major cable companies in the United States that haven’t yet imposed data caps on their customers but that could change if TWC gets gobbled up by Comcast as part of a $45 billion acquisition. More →
Comcast thinks very, very poorly of our intelligence. That’s the only conclusion I can come to after reading up on the company’s testimony in the Senate on Wednesday in which it hilariously tried to convince us that it’s really a tiny little underdog in the content distribution world that needs to merge with Time Warner Cable so it can stand up to the big bullies at Google, Amazon, Apple and Microsoft. To illustrate this point, as LA Times columnist Michael Hiltzik points out, the company passed around a ridiculous chart showing how small its market cap is compared to its “competitors.”