Comcast TWC Vs. Google Fiber

You won’t believe what happens when Comcast and TWC face actual competition

By on August 5, 2014 at 8:10 AM.

You won’t believe what happens when Comcast and TWC face actual competition

For the past couple of years, we’ve been alternately amused and horrified whenever cable company bigwigs have told us that we don’t really “need” fast speeds like those offered by Google Fiber, so why bother significantly investing in infrastructure upgrade? It turns out, however, that both Comcast and Time Warner Cable have quickly changed their tunes now that they’re feeling the actual heat of free market competition for the first time in years. More →

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TWC Vs. Google Netflix

TWC hilariously claims Google and Netflix are the real threats to net neutrality

By on July 28, 2014 at 11:11 AM.

TWC hilariously claims Google and Netflix are the real threats to net neutrality

You’ve got to hand it to Time Warner Cable’s lawyers — they certainly deserve an A+ for creative writing. Per The National Journal, both Time Warner Cable and the National Cable and Telecommunications Association lobbying group have filed comments with the Federal Communications Commission warning that major Internet companies such as Google, Facebook and Netflix are the real threats to net neutrality because they could threaten to charge ISPs extra money for the rights to let their customers access their websites. We are sadly not joking. More →

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TWC Fiber Network Los Angeles

Surprise: TWC wants to build a 1Gbps fiber network after Los Angeles threatens to build its own

By on July 18, 2014 at 3:05 PM.

Surprise: TWC wants to build a 1Gbps fiber network after Los Angeles threatens to build its own

Gee, it’s amazing how quickly Time Warner Cable will change its mind about the usefulness of 1Gbps fiber networks as soon as a major city like Los Angeles says it wants to built its own fiber network that could potentially kick incumbent cable providers to the curb. Time Warner Cable on Friday issued a response to Los Angeles’s request for input on the best way to develop a community-wide fiber network that’s capable of blowing anything TWC currently offers out of the water. Unsurprisingly, TWC said that it would just love to help Tinsel Town build its own fiber network. More →

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Worst Customer Service Ranking in USA

Believe it or not, there are 5 companies with worse customer service than Comcast

By on July 18, 2014 at 11:15 AM.

Believe it or not, there are 5 companies with worse customer service than Comcast

Comcast may be one of the two most hated companies in America, and it may have terrible customer service according to most accounts, but it turns out that when it comes to customer service in the United States, Comcast is only the sixth-worst company when it comes to providing support to subscribers. The news could be a tiny boost for Comcast — earlier this week, the company had a customer care-related incident that went viral when one of its employees was recorded while he relentlessly tried to prevent a customer, who ended up being a well-known tech blogger, from canceling his service. More →

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How To Stop The Comcast Time Warner Merger

A step-by-step guide for telling the FCC how you feel about the Comcast-TWC merger

By on July 11, 2014 at 8:30 AM.

A step-by-step guide for telling the FCC how you feel about the Comcast-TWC merger

The Federal Communications Commission on Thursday opened up public comment on the proposed merger between Comcast and Time Warner Cable, which means that you have until August 25th to let the commission know your take on the deal. Comcast issued a press release shortly after public comments opened informing us that the deal will bring “considerable consumer benefits” to everyone without any loss of competition because, hey, it’s not like Comcast and TWC ever bothered trying to compete with one another in the first place. More →

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Comcast TWC Merger Dish Opposes

The Comcast-TWC merger suffers its biggest blow yet

By on July 9, 2014 at 4:11 PM.

The Comcast-TWC merger suffers its biggest blow yet

Is the tide starting to turn inexorably against the hugely unpopular proposed Comcast-TWC merger? The Los Angeles Times brings us word that satellite TV company Dish has officially come out against the merger and has told the Federal Communications Commission that it should block the deal. More →

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Comcast TWC Merger FCC

Here’s our first hint that the Comcast-TWC merger could be in trouble

By on July 8, 2014 at 11:15 PM.

Here’s our first hint that the Comcast-TWC merger could be in trouble

We haven’t really seen any indication yet on how the Federal Communications Commission feels about the proposed merger between Comcast and Time Warner Cable, but some key appointments made this week show us it could be in for a rough ride. Ars Technica’s Jon Brodkin reports that the FCC has appointed two people to its Comcast-TWC merger review team who have in the past been highly critical of major proposed mergers. More →

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Comcast TWC Merger DOJ Emails

Newly exposed emails reveal Comcast execs are disturbingly cozy with DOJ antitrust officials

By on July 2, 2014 at 2:39 PM.

Newly exposed emails reveal Comcast execs are disturbingly cozy with DOJ antitrust officials

Want to know why Comcast’s merger with Time Warner Cable has any chance of passing despite huge opposition from even the company’s own customers, look no further than emails recently uncovered by MuckRock that show Comcast execs have a very friendly relationship with an attorney at the Department of Justice’s antitrust division. More →

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Comcast TWC Merger News

TWC customers are begging the government to kill the Comcast merger

By on July 1, 2014 at 10:45 PM.

TWC customers are begging the government to kill the Comcast merger

What does it say about Comcast and Time Warner Cable that some of the people most opposed to their merger are those who know them the best: Namely, their customers. Ars Technica’s Jon Brodkin has been digging through some of the public comments that have been filed with the New York Public Service Commission and has found that many TWC customers are absolutely pleading with the government to block the merger because they worry the combined companies will provide even worse customer service and will raise prices even higher. More →

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FCC Commissioner Comments

Former FCC Commissioner: ‘We should be ashamed’ of the current state of U.S. broadband

By on June 19, 2014 at 6:55 PM.

Former FCC Commissioner: ‘We should be ashamed’ of the current state of U.S. broadband

Former FCC Commissioner Michael Copps is not happy with the current state of U.S. broadband service under the watch of former top cable lobbyist and current FCC head Tom Wheeler. The longtime consumer advocate spoke on Wednesday during a meeting of internet industry executives and politicians in Washington D.C. and didn’t mince words when discussing the current state of broadband Internet service in the United States. More →

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Why Is TWC Road Runner Email Down

Time Warner Cable can’t even handle the most basic Internet service: Delivering emails

By on June 17, 2014 at 1:21 PM.

Time Warner Cable can’t even handle the most basic Internet service: Delivering emails

It’s not unusual for email services to occasionally go down. But to have them go down for days on end without any official estimate of when they’ll be working again? That can only happen through the magic of Time Warner Cable. The Milwaukee Journal Sentinel reports that customers who use TWC’s Road Runner webmail service have had problems sending and receiving messages in a timely manner for days on end and TWC isn’t offering any updates on when it will be fixed except to say, “we… continue to make this a top priority.” More →

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Opinions
TWC vs. Google Fiber Netflix

Despite what Time Warner Cable says, we really do need bigger, faster Internet services

By on June 11, 2014 at 3:12 PM.

Despite what Time Warner Cable says, we really do need bigger, faster Internet services

Time Warner Cable earlier this year said that it just doesn’t see why it should create a high-speed fiber network on par with Google Fiber since most of its customers just don’t “need” that kind of speed. However, a new study from Cisco shows that even if we don’t “need” to have super-fast networks right this instant, we definitely will in the near future as more and more people watch their video online instead of through cable boxes or over the air. More →

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Cable Company Satisfaction Ratings

Over half of cable subscribers would ditch their providers if they had a choice

By on June 6, 2014 at 11:58 AM.

Over half of cable subscribers would ditch their providers if they had a choice

It’s not hard to figure out why cord cutting has become a popular phenomenon: consumers hate their cable providers. Not all of them, of course, but according to a recent survey of more than 3,000 people by management consulting firm cg42, 53% of customers are frustrated by their primary provider and would leave if they had a choice in the matter. Unfortunately, many don’t have a choice, and as Comcast and Time Warner Cable prepare to merge, the choices are about to become even more limited. More →

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