For a long time, big cable companies like Comcast and Time Warner Cable have had infamously bad customer service and yet it hasn’t hurt them because they’ve often had regional monopolies when it comes to delivering broadband services. That said, the recent backlash against Big Cable that culminated in the American government moving to block the proposed Comcast-Time Warner Cable merger has gotten cable companies to rethink the way they deal with their customers, as a new initiative from Time Warner Cable shows. More →
Google Fiber is hardly the only threat to ISP mainstays like Comcast and Time Warner Cable these days. There are three times as many wireless accounts as there are cable broadband accounts in the United States, and wireless growth is seen continuing at a much more rapid pace than land-based broadband growth. What’s more, usage patterns are continuing to shift toward mobile devices and away from traditional computers.
The nation’s top cable companies have spent quite a bit of money of late building out large Wi-Fi networks across the country, and they have spent even more money marketing their networks of Wi-Fi hotspots. Some ISPs are even launching their own Wi-Fi only mobile phone services. Why? Because mobile is the battleground of the future and ISPs need to do everything they can to keep customers connected while they’re on the go.
But a new technology is emerging that may threaten to weaken the quality of ISPs’ Wi-Fi networks while strengthening their competitors’ cellular services, and Big Cable has no plans to take things lying down. More →
You know the old saying that “truth is stranger than fiction”? Well sometimes, they just so happen to intersect.
Not that long ago, there was a great Onion headline that read, “Nation’s Cable Companies Announce They’re Just Going To Take $100 From Everyone.” As anyone who has paid for cable in recent years can attest, cable bills, no matter the provider, have a seemingly miraculous way of inching towards $100/month regardless of whatever package you may have chosen.
We recently wrote about an awful pay TV scam that’s hiding in plain sight. Cable and satellite TV providers charge you as much as a monthly Netflix subscription or even more to rent a cable box that allows you to use their services. You’ll likely end up paying hundreds of dollars for this box over the course of your contract, and then you’ll have to pay hundreds more or return the box when it comes time to move or cancel your service.
Of course, pay TV companies are also Internet service providers, and they double up and pull the same move with your modem. As is often the case with cable boxes, however, you can fight back against these bogus charges by purchasing your own hardware. More →
Services like Netflix are driving U.S. households to cut the cord at an unprecedented rate, and studies suggest that impressive rate won’t be slowing anytime soon. The unbreakable bundles, poor customer service and high cost of pay TV packages has made consumers all too eager to ditch their cable and satellite TV services, so it makes sense that cord cutting has exploded now that entertainment is widely available elsewhere.
As if the reasons to loathe pay TV service providers weren’t already numerous enough, a recent report sheds new light on a scam that cable and satellite TV companies have been pulling for years. And the worst part is that people have known about it all along, they just never realized how bad it was. More →
What’s more annoying than getting a robocall? Getting a robocall from your cable company. And what’s even more annoying than that? Getting more than 150 robocalls from your cable company after you’ve repeatedly told them to stop. Irving, Texas resident Araceli King received 153 robocalls from Time Warner Cable in just one year on her cell phone that were intended for someone else. The calls didn’t stop even after she pleaded with Time Warner Cable to end them, but Reuters reports that King this week finally achieved a measure of justice for the constant barrage of calls she had to endure over the span of a year. More →
Remember back in late May when we told you about the Internet Health Test? The simple test analyzed users’ Internet connections from end to end, and it aimed to determine whether or not Internet service providers might be violating the Federal Communication Commission’s new net neutrality rules by intentionally slowing data connections.
This week, the group behind the Internet Health Test has released the results of a study that analyzed tests performed by more than 300,000 Internet users, and it appears as though the test has served its purpose: Five major ISPs in the United States have been accused of deliberately slowing data from popular websites in dozens of cities across the country. More →
Although cable companies have a terrible reputation among pretty much everyone, they normally do try to behave better for customers who have high media profiles. Even this has proven to be too much for Time Warner Cable to handle, however, because its poor customer service has now sparked an epic Twitter rant from Saturday Night Live star Colin Jost. More →
The Federal Communications Commission’s new consumer-friendly net neutrality rules just took effect last week, and it looks like our first big lawsuit is already on the verge of being filed. That’s not surprising at all. What is surprising, perhaps, is that the target of the lawsuit isn’t Comcast or Verizon.
If we only gave you one try to guess which two nationwide pay TV and Internet service providers are the most hated in the country when it comes to customers satisfaction, we would wager that almost all of our readers would nail it on the first try. That’s right, among all pay TV companies in the country, the two that received the lowest customer satisfaction ratings in Consumer Reports’ latest poll are indeed the usual suspects. More →
Good news for Time Warner Cable shareholders — it looks like you’re about to get a better deal than the one Comcast was offering. Bloomberg reports that Charter is very close to announcing a deal to purchase Time Warner Cable for roughly $55 billion ($195 per share), a significant premium over the $45 billion deal that Comcast proposed to buy TWC last year. At the close of trading last week, TWC had a market cap of $48.5 billion. More →