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Cable Modem Router

Fight back against your ISP: Stop paying bogus modem rental fees

By on August 12, 2015 at 9:05 AM.

Fight back against your ISP: Stop paying bogus modem rental fees

We recently wrote about an awful pay TV scam that’s hiding in plain sight. Cable and satellite TV providers charge you as much as a monthly Netflix subscription or even more to rent a cable box that allows you to use their services. You’ll likely end up paying hundreds of dollars for this box over the course of your contract, and then you’ll have to pay hundreds more or return the box when it comes time to move or cancel your service.

Of course, pay TV companies are also Internet service providers, and they double up and pull the same move with your modem. As is often the case with cable boxes, however, you can fight back against these bogus charges by purchasing your own hardware. More →

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Cable TV Providers

The pay TV scam that’s hiding in plain sight

By on August 1, 2015 at 11:00 AM.

The pay TV scam that’s hiding in plain sight

Services like Netflix are driving U.S. households to cut the cord at an unprecedented rate, and studies suggest that impressive rate won’t be slowing anytime soon. The unbreakable bundles, poor customer service and high cost of pay TV packages has made consumers all too eager to ditch their cable and satellite TV services, so it makes sense that cord cutting has exploded now that entertainment is widely available elsewhere.

As if the reasons to loathe pay TV service providers weren’t already numerous enough, a recent report sheds new light on a scam that cable and satellite TV companies have been pulling for years. And the worst part is that people have known about it all along, they just never realized how bad it was. More →

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Why Is Time Warner Cable So Bad

Time Warner Cable Spammed This Woman with 153 Unwanted Robocalls – but Now She Has Justice

By on July 8, 2015 at 10:00 PM.

Time Warner Cable Spammed This Woman with 153 Unwanted Robocalls – but Now She Has Justice

What’s more annoying than getting a robocall? Getting a robocall from your cable company. And what’s even more annoying than that? Getting more than 150 robocalls from your cable company after you’ve repeatedly told them to stop. Irving, Texas resident Araceli King received 153 robocalls from Time Warner Cable in just one year on her cell phone that were intended for someone else. The calls didn’t stop even after she pleaded with Time Warner Cable to end them, but Reuters reports that King this week finally achieved a measure of justice for the constant barrage of calls she had to endure over the span of a year. More →

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Broadband Internet Competition

This Is What Life Might Be Like Without Broadband Monopolies

By on June 29, 2015 at 10:10 AM.

This Is What Life Might Be Like Without Broadband Monopolies

The United Kingdom is apparently a magical land where Scotch eggs can be found on every corner, the Queen’s Guard runs people over, and broadband subscribers actually have options when it comes to choosing a service provider for their home internet. Choices? What on Earth are those?! More →

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Internet Speed Test

The ‘Internet Health Test’ Works: TWC, Verizon and More Accused of Slowing Data Speeds

By on June 24, 2015 at 8:55 AM.

The ‘Internet Health Test’ Works: TWC, Verizon and More Accused of Slowing Data Speeds

Remember back in late May when we told you about the Internet Health Test? The simple test analyzed users’ Internet connections from end to end, and it aimed to determine whether or not Internet service providers might be violating the Federal Communication Commission’s new net neutrality rules by intentionally slowing data connections.

This week, the group behind the Internet Health Test has released the results of a study that analyzed tests performed by more than 300,000 Internet users, and it appears as though the test has served its purpose: Five major ISPs in the United States have been accused of deliberately slowing data from popular websites in dozens of cities across the country. More →

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Time Warner Cable SNL Star Colin Jost

Time Warner Cable Really, Really Stepped in it This Time

By on June 18, 2015 at 7:15 PM.

Time Warner Cable Really, Really Stepped in it This Time

Although cable companies have a terrible reputation among pretty much everyone, they normally do try to behave better for customers who have high media profiles. Even this has proven to be too much for Time Warner Cable to handle, however, because its poor customer service has now sparked an epic Twitter rant from Saturday Night Live star Colin Jost. More →

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Net Neutrality Lawsuit

TWC is About to be Sued for Violating Net Neutrality Rules and Holding Traffic for Ransom

By on June 17, 2015 at 8:55 AM.

TWC is About to be Sued for Violating Net Neutrality Rules and Holding Traffic for Ransom

The Federal Communications Commission’s new consumer-friendly net neutrality rules just took effect last week, and it looks like our first big lawsuit is already on the verge of being filed. That’s not surprising at all. What is surprising, perhaps, is that the target of the lawsuit isn’t Comcast or Verizon.

According to a new report, Time Warner Cable is about to be slapped with a lawsuit alleging that the ISP charged a video content provider exorbitantly high rates to avoid being throttled. More →

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Pay TV Customer Service Rankings

Guess which two nationwide pay TV providers are the most hated in the country

By on June 1, 2015 at 3:45 PM.

Guess which two nationwide pay TV providers are the most hated in the country

If we only gave you one try to guess which two nationwide pay TV and Internet service providers are the most hated in the country when it comes to customers satisfaction, we would wager that almost all of our readers would nail it on the first try. That’s right, among all pay TV companies in the country, the two that received the lowest customer satisfaction ratings in Consumer Reports’ latest poll are indeed the usual suspects. More →

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Charter Time Warner Cable Merger $78.7 Billion

Charter to merge with Time Warner Cable in massive $78.7 billion deal

By on May 26, 2015 at 7:15 AM.

Charter to merge with Time Warner Cable in massive $78.7 billion deal

Charter is hoping to succeed where Comcast failed. Charter on Tuesday announced that it plans to merge with Time Warner Cable in a deal worth $78.7 billion, which is a hefty premium over the $45 billion that Comcast offered to buy TWC last year. More →

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twc

Charter reportedly close to buying Time Warner Cable in a $55 billion deal

By on May 25, 2015 at 11:41 AM.

Charter reportedly close to buying Time Warner Cable in a $55 billion deal

Good news for Time Warner Cable shareholders — it looks like you’re about to get a better deal than the one Comcast was offering. Bloomberg reports that Charter is very close to announcing a deal to purchase Time Warner Cable for roughly $55 billion ($195 per share), a significant premium over the $45 billion deal that Comcast proposed to buy TWC last year. At the close of trading last week, TWC had a market cap of $48.5 billion. More →

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Net Neutrality Ruling

Internet Health Test aims to tell you if your ISP is violating net neutrality

By on May 20, 2015 at 3:16 PM.

Internet Health Test aims to tell you if your ISP is violating net neutrality

The Federal Communications Commission surprised us all earlier this year when it put forth new net neutrality guidelines that were hugely pro-consumer. Yes, there may be a loophole or two. And yes, some internet service providers are already looking for different ways to hurt subscribers that don’t violate net neutrality. In the current climate, however, we’re not sure a more favorable set of rules could have been crafted by the FCC and its former cable lobbyist boss, Tom Wheeler.

Of course, creating better net neutrality guidelines is one thing — but policing ISPs and ensuring they adhere to the new rules is an entirely different can of worms. More →

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Comcast Time Warner Cable Merger Lobbying

Comcast and TWC lit $32 million on fire lobbying the government to pass their merger

By on April 25, 2015 at 9:30 AM.

Comcast and TWC lit $32 million on fire lobbying the government to pass their merger

This will be heartbreaking for many of you to hear, but it seems that Comcast and Time Warner Cable spent a total of $32 million lobbying the government to sign off on their merger and they still didn’t get what they wanted. In a big Politico report called “Collapse of Comcast-Time Warner Cable merger shows limits of lobbying,” we learn that Comcast and TWC pulled out all the stops to get their merger approved but that it still wasn’t enough. More →

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