Comcast thought the Time Warner Cable merger would be all wrapped up by now, mostly because it’s so used to getting exactly what it wants from Washington. However, it’s been a year since the proposed merger was officially announced and its prospects are cloudier than they’ve ever been thanks in part to a series of customer service blunders that have left both companies embarrassed and apologetic about how they treat their own customers. More →
Time Warner Cable has been jealously watching Comcast soak up all the bad press and now it’s doing something about it. Ars Technica reports that Time Warner Cable customer Esperanza Martinez was horrified when she received a letter from TWC recently in which the company referred to her as “C**t Martinez.” More →
Stories of woe involving people’s interactions with customer service departments at cable companies are about as rare as snow in the Northeast right now. It seems as though we can’t even go one day without hearing a new tale of terror involving some poor, unsuspecting customer’s interactions with his or her cable TV and Internet service provider. Our favorite recent examples are when Comcast tried to keep money from a rent check that an elderly woman accidentally sent in, and when another woman had to complain to Comcast’s CEO’s mother in order to get results.
Now, things have taken an interesting new turn. More →
Comcast’s bad customer service is almost legendary at this point. New stories pop up nearly every day that involve people being horribly mistreated by Comcast’s customer care team, and each one is more cringeworthy than the last. Examples from the past few weeks alone involve Comcast calling a subscriber an “a**hole” on her bill, Comcast calling a 63-year-old woman “super b*tch” on her bill, and one particularly ridiculous story of a couple who couldn’t get help with their Comcast service until someone complained to Comcast CEO Brian Roberts’s mother on their behalf.
Survey after survey finds that Comcast’s customer service ranks among the worst in the country, and now it looks like the company’s terrible customer care might end up helping to prevent its proposed merger with Time Warner Cable. More →
Comcast and Time Warner Cable have long insisted that their proposed merger will have big benefits for consumers, although opinion polls of consumers have shown that this argument hasn’t proven very persuasive. That said, consumers in Michigan actually have a very good reason to support the merger because it will mean that Comcast will leave them alone. More →
Comcast and Time Warner Cable both have horrible reputations for customer service but is that alone a reason to block their proposed merger? Ars Technica reports that a new petition filed with the Federal Communications Commission by telecom analyst Bruce Kushnick of the New Networks Institute argues just that. More →
Unless you’re an executive at Comcast or Time Warner Cable, there’s probably a good reason for you to oppose the two companies’ merger. Whether you’ve dealt with either company’s miserable customer service, been slapped with unexplained fee hikes, or just are sick of seeing the home broadband market dominated by a tiny number of players who have set up their own regional monopolies… these are all solid reasons to oppose Comcast and TWC’s proposed union. More →
Time Warner Cable and Comcast are two of the largest Internet and pay TV service providers in the country, and they are still pursuing efforts to undergo a merger that would create the single largest ISP in the country. If the merger is successful, that combined entity would also instantly be the most unpopular company in America.
According to the results of an extensive new study that many people will find unsurprising considering the results of similar surveys in the past, Time Warner Cable and Comcast are the two most hated brands in America. More →
The Comcast-Time Warner Cable merger is that rare proposal that’s such a bad idea that it actually brings people of all different political beliefs together. If you look at the website for Stop Mega Comcast, for instance, you’ll see both liberal groups such as Common Cause and conservative outfits such as Glen Beck’s The Blaze are both lined up in mutual opposition to the proposed deal. More →
The merger between Comcast and Time Warner Cable has never been popular and now a major coalition has formed to finally drive a stake through its heart and spread holy water on its ashes. Re/code points out that a new group called StopMegaComcast has just sprouted up and it includes both public interest groups and rival pay TV providers who are united in their opposition to a merger between America’s two most hated companies. More →
Like the sleazy guy in the infamous “10 Hours Walking in NYC as a Woman” video who followed a woman down the street and couldn’t take a hint that she wasn’t interested, Time Warner Cable is going to keep trying to sweet talk you into accepting data caps. DSLReports notices that Time Warner Cable CEO Rob Marcus told investors during a recent earnings call that the company is gong to keep pushing capped data plans onto consumers, who so far have told the company that they want absolutely nothing to do with such plans. More →
Outspoken cable subscribers aren’t the only ones objecting to the merger of Time Warner Cable and Comcast; Consumer advocates are as well. Not only that, but the FCC and Antitrust Division of the Department of Justice are covering every inch of this possible merger that will lead both companies’ future into a possible juggernaut.