Why Is Time Warner Cable So Bad

Time Warner Cable has no idea it just offered you a free tablet

By on September 16, 2014 at 8:30 AM.

Time Warner Cable has no idea it just offered you a free tablet

One of the things that we’ve found most remarkable about Comcast and Time Warner Cable’s infamous customer service is that it seems absolutely no one within either company definitively knows anything about the products and services they’re offering. Case in point: Time Warner Cable customer Frank Catena recently received an upgrade offer in the mail from Time Warner Cable that seemingly promised him a free tablet if he upgraded his package to include pay TV. Actually taking advantage of this upgrade, however, proved to be much more difficult than anticipated. More →

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Time Warner Cable Two-Year Promotions

Be very careful when you sign up for one of Time Warner Cable’s two-year promotions

By on September 14, 2014 at 1:00 PM.

Be very careful when you sign up for one of Time Warner Cable’s two-year promotions

Recently, a Time Warner Cable customer who had signed up for one of the company’s two-year offers was surprised to see their cable bill jump by $15 per month after just one year. After making multiple calls to Time Warner Cable to ask why their bill had increased from the rate they thought that they’d locked in for two years, they were told that TWC reserved the right to increase their rates after the first year of the promotion. Furthermore, they were told that it was “only” a $15 monthly increase, which is still below the rate they would have been charged without the promotion. More →

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Comcast Time Warner Cable Merger

Some Time Warner Cable bills seen doubling after Comcast merger

By on September 12, 2014 at 8:30 AM.

Some Time Warner Cable bills seen doubling after Comcast merger

Welcome to Comcast Country, Time Warner Cable customers. The Albany Times Union reports that New York state regulators now “believe some Time Warner Cable customers could see their Internet and cable TV bills more than double under the company’s proposed $45 billion merger with Comcast.” More →

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Comcast Time Warner Cable Merger

Comcast, TWC are paying ‘nearly a dozen’ former FCC officials to push the FCC to approve the merger

By on September 3, 2014 at 5:00 PM.

Comcast, TWC are paying ‘nearly a dozen’ former FCC officials to push the FCC to approve the merger

The Comcast-TWC merger is about as popular among the American public as Islamic State militants, Justin Bieber’s drunken driving and the Ebola virus — that is to say, it’s really not that popular at all. Nonetheless, the merger stands a good chance of passing for two key reasons: Comcast doesn’t care what the public thinks and the government doesn’t care what the public thinks. More →

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Why Is Time Warner Cable So Bad

Why this week’s massive TWC Internet outage was worse than you thought

By on August 29, 2014 at 9:30 AM.

Why this week’s massive TWC Internet outage was worse than you thought

Time Warner Cable suffered a massive Internet outage this week that left more than 11 million customers without Internet access for approximately three hours. No biggie, though, these sorts of things happen every now and then… right? Well, maybe. But MIT’s Technology Review has talked with some experts who say that TWC’s big outage this week raises some troubling questions about its overall infrastructure. More →

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Time Warner Cable Internet Service Is Down

Time Warner Cable is suffering a massive nationwide service outage [updated]

By on August 27, 2014 at 7:05 AM.

Time Warner Cable is suffering a massive nationwide service outage [updated]

Apparently tired of seeing Comcast hog all the bad publicity this past month, would-be merger partner Time Warner Cable has leapt back into the spotlight by delivering a nationwide Internet service outage. As Business Insider reports, TWC customers are complaining that their Internet service is down from coast to coast and an outage map posted on Twitter seems to show that this outage affects just about every customer in TWC’s footprint. More →

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Netflix CEO on Net Neutrality

Netflix rails against ISPs even as it agrees to pay off yet another one for better connections

By on August 20, 2014 at 5:25 PM.

Netflix rails against ISPs even as it agrees to pay off yet another one for better connections

Netflix CEO Reed Hastings on Tuesday penned an editorial in Wired in which he defended the free Internet and advocated against the FCC’s Net Neutrality proposals, as well as against the Comcast-Time Warner Cable merger. But even though Hastings is not afraid to vividly voice his concerns – this isn’t the first time he’s written an editorial on these matters – Netflix was apparently forced to ink its fourth interconnect deal in the U.S. to make sure that TWC broadband subscribers who watch Netflix online get a decent experience. More →

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Opinions
Why Is Comcast So Bad

Think Comcast’s service sucks now? Just wait until it merges with TWC

By on August 14, 2014 at 1:43 PM.

Think Comcast’s service sucks now? Just wait until it merges with TWC

If they weren’t being paid ungodly sums to shill for one of America’s most hated companies, I’d almost feel sorry for Comcast’s top PR execs right now. The reason is because they now have an impossible task of trying to put out multiple fires all over the place as more and more customers are recording their interactions with the company and posting them all over the Internet, where they immediately go viral on Reddit and other hot social media sites. More →

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Comcast TWC Vs. Google Fiber

You won’t believe what happens when Comcast and TWC face actual competition

By on August 5, 2014 at 8:10 AM.

You won’t believe what happens when Comcast and TWC face actual competition

For the past couple of years, we’ve been alternately amused and horrified whenever cable company bigwigs have told us that we don’t really “need” fast speeds like those offered by Google Fiber, so why bother significantly investing in infrastructure upgrade? It turns out, however, that both Comcast and Time Warner Cable have quickly changed their tunes now that they’re feeling the actual heat of free market competition for the first time in years. More →

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TWC Vs. Google Netflix

TWC hilariously claims Google and Netflix are the real threats to net neutrality

By on July 28, 2014 at 11:11 AM.

TWC hilariously claims Google and Netflix are the real threats to net neutrality

You’ve got to hand it to Time Warner Cable’s lawyers — they certainly deserve an A+ for creative writing. Per The National Journal, both Time Warner Cable and the National Cable and Telecommunications Association lobbying group have filed comments with the Federal Communications Commission warning that major Internet companies such as Google, Facebook and Netflix are the real threats to net neutrality because they could threaten to charge ISPs extra money for the rights to let their customers access their websites. We are sadly not joking. More →

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TWC Fiber Network Los Angeles

Surprise: TWC wants to build a 1Gbps fiber network after Los Angeles threatens to build its own

By on July 18, 2014 at 3:05 PM.

Surprise: TWC wants to build a 1Gbps fiber network after Los Angeles threatens to build its own

Gee, it’s amazing how quickly Time Warner Cable will change its mind about the usefulness of 1Gbps fiber networks as soon as a major city like Los Angeles says it wants to built its own fiber network that could potentially kick incumbent cable providers to the curb. Time Warner Cable on Friday issued a response to Los Angeles’s request for input on the best way to develop a community-wide fiber network that’s capable of blowing anything TWC currently offers out of the water. Unsurprisingly, TWC said that it would just love to help Tinsel Town build its own fiber network. More →

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Worst Customer Service Ranking in USA

Believe it or not, there are 5 companies with worse customer service than Comcast

By on July 18, 2014 at 11:15 AM.

Believe it or not, there are 5 companies with worse customer service than Comcast

Comcast may be one of the two most hated companies in America, and it may have terrible customer service according to most accounts, but it turns out that when it comes to customer service in the United States, Comcast is only the sixth-worst company when it comes to providing support to subscribers. The news could be a tiny boost for Comcast — earlier this week, the company had a customer care-related incident that went viral when one of its employees was recorded while he relentlessly tried to prevent a customer, who ended up being a well-known tech blogger, from canceling his service. More →

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