Canada's Big Three carriers earn an 'F' from the BBB

By on June 18, 2010 at 4:50 AM.

Canada's Big Three carriers earn an 'F' from the BBB

big-3-fail

Here’s a shocker for you: Canadians really don’t like the nation’s Big Three wireless companies. This “revelation” comes to us by way of the Better Business Bureau, which revealed how many complaints it received about each carrier during an interview with the CBC. According to the watchdog, Bell has the dubious honor of being the worst offender with 1,020 complaints dating back to 2009. During the same period, Telus and Rogers received the second and third most complaints with 751 and 685 respectively. All of the complaints have earned each company an “F” rating. Wind, the feisty upstart backed by Egypt’s Orascom which official launched last December, also managed to tick off enough customers in its short existence to receive a failing grade. Despite their all around failing grades, the BBB said that the carriers are pretty good about working with the BBB to resolve complaints, even if the outcome isn’t desirable. The most common complaints involved bills being higher than their advertised price and contract disputes. More →

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iPhone 4 delayed in Canada?

By on June 17, 2010 at 10:15 PM.

iPhone 4 delayed in Canada?

iphone-4

We assure you that we’re not trying to stir up rumors with this one, but we’re starting to get the feeling that the Canadian launch of the iPhone 4 might have been pushed back. While checking out Apple’s Canadian website earlier on in the day, we couldn’t help but notice that “Coming in July” had been replaced with “Coming Soon.” There’s no way that Apple would change that unless something was up, and when you take into consideration the insane amount of pre-orders Apple received in the US alone, one’s mind does start to put one and two together. Keep in mind that Canada wasn’t deemed worthy to share a June 24th launch with the US, UK, Germany, France, and Japan. If you were Apple and your product was selling faster than you could make it, would you piss off everyone who put in a pre-order to sell a few units in a market that hasn’t been told a specific release date or been given the opportunity to buy the thing, or would you do your best to fulfill every outstanding order? It’s also interesting to note that the exact same thing happened to the iPad, and we all know how that turned out.

We’ve reached out to Apple Canada for comment. More →

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Telus lowers the pricing on its popular smarthphones for Dads and grads

By on June 16, 2010 at 4:59 PM.

Telus lowers the pricing on its popular smarthphones for Dads and grads

telus-iphone-3gs

Telus is jumping on the Fathers Day and Graduation sale bandwagon with a promotion targeting its popular smartphones. The sale begins on June 16th and extends to the end of the month in order to encompass all of the June gift giving occasions. Included in the promotion are the following handsets with a three year commitment:

  • Apple iPhone 16 GB 3GS for $99 ($100 price drop)
  • Apple iPhone 32 GB 3GS for $149 ($1500 price drop)
  • Apple iPhone 8 GB 3G for $49 ($50 price drop)
  • BlackBerry Curve 8530 for $24.99 ($25 price drop)
  • BlackBery Bold 9700 for $99.99 ($50 price drop)
  • HTC Hero for Free ($25 price drop)

Any folks north of the border looking to score one of the above worthy smartphones would be wise to snag one in the month of June. And don’t forget, this isn’t just for Dads and Grads, go ahead and buy on for yourself. Every techie should have a backup smartphone or two in their mobile aresenal.

Read

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BGR Breaks It Down: Getting your iPad 3G to work in Canada

By on May 6, 2010 at 5:30 PM.

BGR Breaks It Down: Getting your iPad 3G to work in Canada

ipad-3g-canada-2

With the iPad’s Canadian launch delayed until the end of May, we thought we’d give those with glowing hearts who made the trek into the home of the brave a hand in getting their new gadget up and running on one of Canada’s four HSPA+ carriers. A lot of people have written in and put in requests for help — and with the dollar basically on par we’re sure that we’re going to get even more before the official Canadian launch — so we thought we’d do our part and help out our early adopting friends in the Great White North. Getting the iPad Wi-Fi + 3G up and running in Canada is as easy 1, 2, 3. As always, the nitty gritty is after the jump.

More →

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TELUS releases the Motorola BACKFLIP

By on April 28, 2010 at 11:14 AM.

TELUS releases the Motorola BACKFLIP

telus-backflip

And so the rollout of MOTOBLUR handsets begins in the True North Strong and Free as TELUS today announced the immediate availability of the Motorola BACKFLIP. Featuring a unique reverse-hinge QWERTY keypad design with a BACKTRACK navigation pad on the reverse, the BACKFLIP also boasts a 3.1″ HVGA capacitive display, 5 megapixel camera, Wi-Fi, A-GPS, 3.5mm headphone jack, 512MB of internal memory, microSD support, and MOTOBLUR atop Android 1.5. Now, you’d think this phone would be priced along the lines of AT&T’s $99.99 on contract but you’d be wrong — it’s currently listed on TELUS’ website for $249.99 on a 3-year plan. If this isn’t a typo… Yeah.

UPDATE: Looks like TELUS made a typo on their website. $249.99 is the contract price without a data plan. With data it’s $99.99. Thank heavens. More →

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Telus and Rogers announce BlackBerry Pearl 3G availability

By on April 26, 2010 at 2:01 PM.

Telus and Rogers announce BlackBerry Pearl 3G availability

Pearl 3G Large

Following this mornings official announcement of the BlackBerry Pearl 3G, Canadian carriers Telus and Rogers have proclaimed, via press releases, that they will be carrying the Pearl 3G in the coming months. The Telus announcement reads:

Starting in May, this smartphone will be available from TELUS in pink and in black for as little as $29.99 on a three-year plan. For more information about the new BlackBerry Pearl 3G smartphone, please visit http://www.blackberry.com/pearl3

The Rogers announcement was a bit more non-committal as far as dates go:

Pricing and availability will be announced in the coming weeks. For additional information about Rogers’ lineup of BlackBerry smartphones, please visit www.rogers.com. For more information about the BlackBerry Pearl 3G 9100, please visit www.blackberry.com/pearl3G

Any folks north of the border planning to pick up one of these hot little — and we do mean little — numbers?

UPDATE: The PR team from Bell Canada just sent us a little note and would like to be included in the Canadian BlackBerry fun: “Bell Mobility will carry the device is May and it will operate on our HSPA network.” More →

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BlackBerry Pearl 9100 to go for $79.99 on contract in the Great White North

By on April 23, 2010 at 7:07 PM.

BlackBerry Pearl 9100 to go for $79.99 on contract in the Great White North

canada-bb-9100-price

It looks like the BlackBerry Pearl 9100 will be more expensive than anticipated when it launches with Bell and Rogers, as a leaked screenshot from a Canadian big box retailer has the phone listed at $79.99 with a 3-year voice and data contract. It was initially believed the it was believed that the 9100 would be priced at $49.99 on contract owing to its $449.99 off-contract price. The Pearl 9100 has yet to be announced by RIM or any of its carrier partners, but Rogers Wireless dealerships have already started receiving display units. TELUS will be picking up the 9100, although at this point its pricing remains a mystery. More →

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Paid apps pop up in the Canadian Android Market

By on March 16, 2010 at 5:27 AM.

Paid apps pop up in the Canadian Android Market

android-logo

Google finally jumped over whatever hurdles were holding it back from offering paid apps in the Canadian Android Market, as all of a sudden, they just started showing up on some Canadian devices. Sadly, however, it seems the love is not being evenly distributed as the majority of the Bell and TELUS customers we spoke to have not yet had paid apps show up on their end. Nonetheless, we have verified with customers of both Rogers and Fido that they have been able to purchase paid apps using carrier locked and unlocked devices meaning that the long overdue roll out has finally gotten underway.

Bell and TELUS: What’s the dealio?

Thanks, LG!

21 Comments

Root access obtained for TELUS MILESTONE

By on March 12, 2010 at 4:10 PM.

Root access obtained for TELUS MILESTONE

telus-milestone-3

In our review of the TELUS MILESTONE we lamented Motorola’s decision to digitally sign the bootloader which makes rooting quite difficult. Thankfully, over the past couple of days there has been a lot progress within the Android community and root access for the TELUS MILESTONE has obtained by way of a Brazilian sbf. Sadly kernel access is still absent, but at this point we guess we should just be happy we’ve made it this far. Hit up the read link for a full set of instructions.

Thanks, Arjun! More →

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BACKFLIP headed to TELUS, DEXT headed to Bell, QUENCH a mystery

By on March 9, 2010 at 9:28 AM.

BACKFLIP headed to TELUS, DEXT headed to Bell, QUENCH a mystery

motoblur-canada

A few days ago when we learned that Motorola is going to bring its complete line-up of MOTOBLUR handsets to Canada, we didn’t know which carrier was to be getting which handset. In the span of a couple days however, things have changed. We now know that the BACKFLIP, that crazy concoction of a device is going to be a TELUS exclusive while the DEXT is bound for Bell. As for the QUENCH, no one carrier has laid claim to it just yet, but we think most would forgive us for assuming it’s going to Rogers considering the others are spoken for. More →

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TELUS Motorola MILESTONE Review

By on March 7, 2010 at 1:25 PM.

TELUS Motorola MILESTONE Review

telus-milestone-3

It’s been out in Canada for a little under three weeks now, but the Motorola MILESTONE has already proven itself to be quite the popular handset thanks in part to all of the Canadians watching American TV and witnessing Verizon’s huge media blitz for the DROID. For a device that has been on sale in one form or another for many months, we have to wonder — is the MILESTONE still worth it? Put on your reading glasses, sit back and relax, and join us after the jump for our hands on the the TELUS Motorola MILESONE to find out. More →

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Moto's iDEN Opus One is the i1, will have MOTOBLUR

By on March 6, 2010 at 1:27 PM.

Moto's iDEN Opus One is the i1, will have MOTOBLUR

Motorola-Opus-One_1

Remember the Opus One, the Android-powered iDEN handset from Motorola we scooped and then spec’d just before Christmas? Well apparently it’s going to be made official sometime in the next few weeks (hello, CTIA!) and will feature one added but obvious goodie: MOTOBLUR. Since we know most of you don’t have encyclopedic memories, here’s a bit of a refresher on what we’ve been told this phone is all about:

  • 3.1″ hVGA 320×480 capacitive touchscreen display
  • 3 megapixel autofocus camera with LED flash
  • Accelerometer
  • Proximity sensor
  • Wi-Fi 802.11b/g
  • Bluetooth
  • microSD card slot
  • 2.5mm headset jack
  • Home, Menu, Back, Speaker buttons are capacitive buttons with haptic feedback
  • iDEN PTT & PTX
  • Android LBS which is integrated into the iDEN GPS engine
  • “Enterprise email”
  • Plastic-molded housing with some rubberized texture finishes
  • 58mm in width, 118mm in length
  • 100g weight
  • 512MB Flash / 256MB of RAM
  • 64k and 128k iDEN SIM card support
  • A-GPS
  • Motorola dual-mic technology noise-canceling for noisy environments
  • Flash Lite v3.1.x
  • Some of the preloaded apps include: corporate email client with ActiveSync support, MOTONAV navigation app, barcode scanner, and document viewer.

Obviously without being official it’s not possible to confirm carriers, but naturally Sprint’s Nextel and Boost are going to get on board while TELUS’s Mike is said to be getting it in Q3. More →

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Canadian government set to open wireless industry to foreign investment

By on March 4, 2010 at 7:24 AM.

Canadian government set to open wireless industry to foreign investment

canada

As the Canadian Parliament opened yesterday for a new session, Governor General Michaëlle Jean dedicated a small portion of her Speech from the Throne to highlighting the Conservative government’s plans to open up the wireless industry to foreign investment. As anyone who even closely pays attention to Canadian news will remember, it was just a few short months ago when Industry Minister Tony Clement over-ruled the CRTC’s decision to bar the launch of what is now WIND Mobile. Since then, the controversy over the move has died off, but it looks like what we experience in December could easily balloon into something much bigger. Here is what Jean said:

“Our Government will open Canada’s doors further to venture capital and to foreign investment in key sectors, including the satellite and telecommunications industries, giving Canadian firms access to the funds and expertise they need. While safeguarding Canada’s national security, our Government will ensure that unnecessary regulation does not inhibit the growth of Canada’s uranium mining industry by unduly restricting foreign investment. It will also expand investment promotion in key markets.”

So far there is no official word as to whether or not the government will attempt to amend the Telecommunications Act which stipulates that wireless carriers must be no more than 46.7% owned by foreigners and no less than 80% controlled by Canadians, but it certainly doesn’t seem as if there are many other options.

So what think you, Canadians? Is this just progress that will be of great benefit, or is it just another example of the slow but steady parcelling off of Canada’s identity. More →

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