T-Mobile has done a lot of terrific things ever since John Legere took over as CEO. The company’s early upgrade plans have set new standards in the wireless industry and have been a major boon for users who love having the latest and greatest gadgets. T-Mobile’s program to pay off new customers’ early termination fees is going a long way toward freeing customers from the burdens that come with switching carriers. However, there is simply no denying that the “Uncarrier’s” network still needs more work if it’s going to match the quality of Verizon and AT&T. More →
You didn’t think T-Mobile CEO John Legere was going to take a new study that trashed his company’s wireless network lying down, did you? RootMetrics this week unveiled a major new study of American wireless carriers that ranked T-Mobile’s network dead last in multiple categories including overall performance, reliability, call quality and text message performance. On his Twitter account, Legere sarcastically congratulated his competitors for posting such strong results “LAST year” and went on to say that the data used in the study is “slanted” and “out of date” even though it was conducted in the second half of 2013. More →
It figures: Just when we were starting to see one good reason for Sprint to acquire T-Mobile, the whole transaction has been put on ice. Bloomberg News reports that Deutsche Telekom CEO Timotheus Höttges doesn’t see any sale of T-Mobile to Sprint happening anytime soon, which seems to indicate that Sprint and DT have been unsuccessful in their efforts to win over U.S. regulators. This news comes just as Sprint chairman Masayoshi Son had started to go on a public relations charm offensive aimed at winning over a skeptical public about the potential benefits of a merger between the two carriers. If the two companies decide to put the merger on hold, it will be interesting to see whether Sprint adopts some of the more aggressive tactics that have helped T-Mobile win over lots of customers for the past few quarters.
I’ve long been a skeptic about Sprint and T-Mobile merging, mostly because Sprint mergers have been the kisses of death for once-promising wireless carriers such as Virgin Mobile and Nextel. However, looking at the comprehensive study of U.S. wireless carriers released by RootMetrics this week, one thing has become painfully clear: Neither Sprint nor T-Mobile has the network to compete with either Verizon or AT&T over the long haul. More →
BlackBerry users were outraged when they learned that T-Mobile had launched a promotion enticing them to trade in their old BlackBerry smartphones in exchange for a shiny new iPhone, and they weren’t shy in going after T-Mobile boss John Legere to let him know it. New BlackBerry CEO John Chen took the opportunity to pile on and rally his troops, noting that he too was outraged by the “ill-conceived marketing promotion.”
All this rage prompted Legere & Co. to concoct a new BlackBerry-friendly promotion, allowing current BlackBerry users to trade in their handsets for $250 toward a new BlackBerry, or $200 toward any other new smartphone of their choosing.
Sadly, the promo backfired big time for BlackBerry, as a new report has revealed. More →
It’s been more than half a year since it was unveiled but it looks like T-Mobile’s Jump early upgrade plan is still one of the best deals for wireless users who frequently upgrade their devices. The Wall Street Journal has crunched some numbers and has found that the two-year cost of paying for an iPhone 5S on T-Mobile’s Jump plan is around $2,328, which is actually less than what it would cost to buy an iPhone 5s with a two-year service agreement from Verizon and AT&T. More →
The “Uncarrier” is already seeing a lot of excitement building for Samsung’s next big thing. T-Mobile CMO Mike Sievert writes that his carrier has already received 100,000 pre-registrations for the Galaxy S5 in the span of less than two days, which leads him to conclude that Samsung’s newest flagship phone “is gonna be big!” Pre-registrations aren’t the same as pre-orders, of course, since they aren’t commitments to buy a device and are only sign ups to be alerted it when it becomes available. Nonetheless, getting 100,000 pre-registers in under two days is definitely indicative of high interest in the Galaxy S5, although it will have a tough act to follow since the Galaxy S4 last year became the fastest-selling Android phone of all-time with 10 million shipments in just one month.
T-Mobile’s aggressive new plans have generated massive media coverage and its flamboyant CEO has turned into a bit of a nerd superstar. But now that all American carriers have reported Q1 numbers, the actual results T-Mobile is achieving look a bit murkier than people expected. The share price of T-Mobile dropped sharply yesterday as the company revealed its Average Revenue Per User (ARPU) plunged to $50.70 from $55.47 a year earlier. Markets were expecting a number north of $51.00, which means the new customers T-Mobile is acquiring are spending less than analysts thought they would. More →
If imitation is the sincerest form of flattery, then AT&T, Verizon and Sprint must all hold T-Mobile CEO John Legere in high regard. OK, so that’s definitely not true but it is true that Legere and his underdog mobile carrier have been the major trendsetters in the wireless industry over the past year. More →
T-Mobile wants peace with BlackBerry fans and BlackBerry itself, which were both enraged in recent days by the carrier’s recent marketing push that offered a cheaper iPhone upgrade for subscribers ditching their old BlackBerry devices. Following the duel between BlackBerry CEO John Chen and T-Mobile’s chief John Legere, the carrier said that “the passion we’ve seen from the BlackBerry Loyal over the past couple days has been pretty amazing” and that it heard fans. Thus, T-Mobile has quickly adapted its special upgrade plan created for BlackBerry’s faithful buyers, to better meet their needs.
Uh-oh. It looks like T-Mobile CEO John Legere is tired of playing nice with BlackBerry and has issued a not-so-subtle dig at the smartphone pioneer on his Twitter feed. In a message posted on Wednesday, Legere said that he “was going to engage John Chen on Twitter, but turns out he’s not here.” So instead, Legere said that he would “check MySpace” to see if Chen still has an account there. The MySpace reference is particularly brutal since both MySpace and BlackBerry dominated their respective industries last decade and have now been driven to dire straits by competing products and services. More →
You wouldn’t like BlackBerry CEO John Chen when he’s angry. Ever since Chen took over as BlackBerry’s CEO he’s taken an aggressive stance against anyone who disrespects his company, whether they’re smarty-pants bloggers or Ryan Seacrest. Now Chen is calling out wireless carrier T-Mobile, which angered BlackBerry fans recently by sending them targeted promotions encouraging them to switch to Apple’s iPhone. More →
There may not be nearly as many BlackBerry diehards as there once were but those who have stuck with the company have a fanatical devotion to it not seen since Mac users circa 1995. There’s something about seeing their favorite products in grave danger that has really united the remaining BlackBerry super fans and if you do anything to upset them or make them feel disrespected they will let you know about it very loudly. More →