The Galaxy Note 7 is not cancelled, at least not yet. Samsung decided to suspend production to investigate new explosion reports further, but there’s no official decision to terminate the smartphone. However, US carriers confirmed they will not continue to sell the phone in stores, or offer “safe” replacements to customers for the time being. Galaxy Note 7 buyers can still exchange their phones, whether they’re faulty or “safe,” for a different device of their choosing.
First came the rumors, then photos, and then the recall. Now we’ve got a second round of explosions, this time from at least one device labelled “safe.” So if you want to cut and run from your Galaxy Note 7 experience, I don’t really blame you.
Luckily, most networks are working with customers to get them other, less explosive devices for free. Here’s everything you need to know.
The rollout of iOS 10 is going relatively quickly for Apple, but that doesn’t mean it’s all smooth sailing. The update has already caused some people’s devices to be bricked, and now T-Mobile is warning that installing it can cause connectivity problems for some users.
I can’t remember exactly what I was doing with my spare time as a 17-year-old teenager, but it sure wasn’t finding flaws in T-Mobile’s system. But I guess that’s why I had to actually put up with a data cap.
For Jacob Ajit, not so much of a problem. He discovered a flaw in T-Mobile’s filters that allowed him to use the network’s data, even when he hadn’t paid for anything.
Buying a new iPhone 7 or iPhone 7 Plus this week? Then you should know T-Mobile already has a hot deal for customers looking to preorder the handset ahead of its release next Friday. The carrier is offering you a free* iPhone 7 — and yes, there’s an asterisk because the phone isn’t actually free at all.
Samsung’s unprecedented decision to recall all Galaxy Note 7 handsets sold to date, and to stop sales in various markets around the world, is definitely in your favor. Who wants to run around with a mobile device that might catch on fire while charging? We already told you everything you need to know about Samsung’s decision, but there is a pretty big question that the company still hasn’t answered: What are you supposed to do right now if you own a Galaxy Note 7? More →
There’s absolutely no question that T-Mobile has singlehandedly reshaped the wireless landscape in the United States over the past few years. Led by its outspoken CEO John Legere, the scrappy carrier has introduced a string of new initiatives that have left its larger rivals chasing it to compete. Is it working? T-Mobile is outgrowing all of its rivals, having even blown past Sprint recently to become the third-largest wireless carrier in America.
Of course, there have been a few bumps along the road for T-Mobile, and its most recent one came just under two weeks ago when the carrier announced that it was killing off data plans by offering all users unlimited data with the new T-Mobile One plan. While the new plan is certainly a great deal for some subscribers, others complained that it would make their service far more expensive. What’s more, many were troubled by missing features and pricey add-ons.
So, despite having killed off data plans just two weeks ago, T-Mobile on Monday introduced a brand new data plan called T-Mobile One Plus. More →
Sprint and T-Mobile both recently released unlimited data plans that aren’t actually unlimited — you can use a whole bunch of data, but you are limited to streaming SD-quality video and slow speeds for gaming. As part of a new plan that Sprint is offering you can now pay $20 a month more to stream video in full HD and game faster.
This plan is called Unlimited Freedom Premium, which pretty much goes to show that Sprint didn’t understand the meaning of the word “Unlimited” in the first place.
Yesterday, T-Mobile launched a brand-new set of unlimited* data plans. At right about the same time, Sprint also announced a set of very similar data plans, and claimed that T-Mobile had “basically copied” Sprint’s plans.
Because this is business in the era of Trump, both CEOs then went on a mission to trash-talk each other. This resulted in Sprint CEO Marcelo Claure doing a spot on CNBC where he addressed T-Mobile’s claims. But as part of the segment, Claure also answered questions about the limits on Sprint’s data plans. What you’re about to see is some of the most creative use of technical buzzwords to basically lie that I’ve seen in a while.
T-Mobile sent notices to the media on Wednesday letting us know that a big announcement was coming on Thursday morning, and the buildup continued all day as T-Mobile executives teased a “big secret” that would be “huge.” T-Mobile and its outspoken CEO John Legere have a tendency to make every upcoming announcement sound as though it’s going to be a game-changer, though to the company’s credit, several of its past “Un-carrier” initiatives have indeed been game-changers.
Thursday’s news comes just one day after AT&T announced a shakeup that would see it do away with service overages on its new plans. Not having to worry about overages will be a weight off of many people’s chests, though there is a downside: Instead of being changed for excess data, AT&T will now throttle subscribers to 2G speeds when they’ve hit their data limit in a billing period.
Can T-Mobile top AT&T’s big news from Wednesday? It’s time to find out. More →
If your company isn’t named Samsung or Apple, the smartphone market is a difficult place to be in the United States. The two companies combine to own more than half of the US smartphone market. More importantly, they pull in just about all of the industry’s profit. LG has done the best job in the recent past of competing with Apple and Samsung in the US, but no other company has managed to build market share that even reaches into the double digits. And the saddest story likely continues to be HTC, which briefly sat atop the US smartphone market at one point but has since struggled to stay afloat thanks to competition from Apple and Samsung at the top, and China-based smartphone makers at the bottom.
HTC has been struggling for years, but the company’s most embarrassing moment wouldn’t come until this week. More →
T-Mobile has the cheapest prices and best perks in the industry, and certainly the most sweary executive. But for one of the things that matters most to customers — good customer care — AT&T actually pips the “Uncarrier” to the flag.
The latest edition of the J.D. Power satisfaction survey ranks AT&T as the network with the best overall customer care experience. T-Mobile finishes second, with Verizon and Sprint rounding out the best of the rest.
T-Mobile’s Binge On is a convenient loophole that lets customers stream music and video from a long list of providers without it counting against their 4G data limit. The more services that participate in Binge On, the better, so the news that Apple Music, ABC, Disney and a host of other providers are joining today is particularly good.
The announcement today brings the list of participating services up to 100. It’s gone from being a select group of video and music services to a who’s who of online video and music.