iPad and other tablets still considered toys, Citi finds

By on September 22, 2011 at 5:30 PM.

iPad and other tablets still considered toys, Citi finds

81% of iPad owners have paid for an application compared to just 43% of those who owner other tablets, according to a recent Citigroup survey. iPad owners also download more applications, which is not surprising given the larger selection of tablet-formatted apps in the iTunes App Store. According to Citigroup, 63% of iPad owners have purchased 11 or more applications versus 37% of non-iPad owners. Tablets have yet to gain the consumers’ respect as a work device, however. 62% of the survey respondents said they planned to purchase a tablet in the next year as a “toy or gadget.” Only 18% said they would buy one for work and just 15% thought a tablet would be capable of replacing their notebook. Citigroup’s survey found that most people (67%) actually use their tablet for general web surfing most. 30% of the respondents said they used their iPad to watch movies and TV shows using Netflix, too. Citigroup’s survey was comprised of 1,800 respondents in the United States, China and the United Kingdom. More →

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Pew: Adults still prefer voice calls to text messages

By on September 20, 2011 at 7:00 AM.

Pew: Adults still prefer voice calls to text messages

American adults still prefer communicating by voice over sending and receiving text messages according to a recent survey conducted by The Pew Research Center. Pew surveyed 2,277 Americans ages 18 and older between April 26th and May 22nd of this year, and found that nearly three-quarters of them send and receive text messages. Despite the increased popularity of text messaging among adults in the U.S., however, only 31% prefer messaging to voice calls. More than half — 53% — said voice calling was their preferred means of communications rather than SMS, and 14% said their preference would depend on the situation. Pew also notes that young adults between the ages of 18 and 24 are by far the most active users of text messaging, with the average user in that age range exchanging more than 100 messages each day. More →

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Apple’s iPhone 5 even more highly anticipated than iPhone 4

By on September 13, 2011 at 9:00 AM.

Apple’s iPhone 5 even more highly anticipated than iPhone 4

Apple’s iPhone 4 has been the best-selling smartphone in the world since it launched over 14 months ago in June 2010, but the iPhone 5 is even more highly anticipated than the current-generation model was ahead of its release. According to a recent survey conducted by RBC Capital Markets, Apple’s iPhone 5 is seeing “unprecedented demand” ahead of its release, which is expected next month. Headed by analyst Mike Abramsky, the investment bank commissioned a survey of 2,200 people between August 2nd and August 10th, and found that 31% of respondents were very likely or somewhat likely to purchase an iPhone 5 once it launches. Ahead of the iPhone 4 release last year, a similar RBC survey found that 25% of consumers planned to purchase the smartphone. Read on for more. More →

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Apple takes top spot in sixth consecutive J.D. Power customer satisfaction survey

By on September 8, 2011 at 3:40 PM.

Apple takes top spot in sixth consecutive J.D. Power customer satisfaction survey

J.D. Power and Associates released its 2011 U.S. Wireless Handset Customer Satisfaction Study, Volume 2 on Thursday, and Apple took the top spot among smartphone manufacturers for the sixth consecutive time. The iPhone maker had a score of 838 on a 1,000-point scale and was trailed by HTC, which had a score of 801. Samsung was ranked highest in the traditional handset category with a score of 718 and was followed closely by LG (717), Sanyo (716), and Sony Ericsson (709). The survey also found that customers with 4G-capable devices were more satisfied than those with 3G phones. Satisfaction among 4G phone users averaged out at a score of 819 versus 786 for 3G device users. Read on for more. More →

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Tablets are fun, but they can't replace PCs

By on August 17, 2011 at 2:30 PM.

Tablets are fun, but they can't replace PCs

The iPad continues to sell as fast as Apple’s manufacturing partners can build them, and other vendors are bound to get in on the action as well once they realize they’re doing it wrong. After all, just about every visible analyst has gone on record with the belief that the tablet market will explode over the next few years. Interestingly, however, several analysts also agree that the explosive tablet market will have very little impact on personal computer sales, and new data from a recent survey reaffirms this notion. Private equity firm Robert W. Baird & Co. recently conducted a survey of 1,114 consumers found that only 6% believe they can do without a PC today. Another 11% say they might be able to live without a PC in the future, but 83% say PCs will live on as a commodity for the foreseeable future. Among the respondents who were current or future tablet owners, 74% said they still need a PC despite owning a tablet. Finally, Baird found that 93% of current tablet owners surveyed use Apple’s iPad. Among prospective tablet buyers, the iPad held the interest of 94.5% of respondents followed by HP’s TouchPad (10.4%), Samsung’s Galaxy Tab 10.1 (8.3%), Motorola’s XOOM (8.5%) and the HTC Flyer (4.3%). Two charts showcasing Baird’s findings follow below. More →

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UK adults prefer iPhone, teens pick BlackBerry

By on August 4, 2011 at 8:20 PM.

UK adults prefer iPhone, teens pick BlackBerry

Research firm Ofcom recently released its annual Communications Market Report that surveyed 2,073 adults and 512 teenagers in the United Kingdom. The results revealed that 32% of adults preferred using the iPhone as their primary handset while 37% percent of teens chose to carry a BlackBerry smartphone. Ofcom didn’t reveal whether it was cost or feature sets that drove the preference, however. The firm also found that 37% of adults considered themselves “addicted” to their smartphones while 60% of teenagers admitted being addicted. What was the most visited website on a smartphone? Facebook clocked in 43 million hours of usage in December 2010 alone, according to the firm. More →

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One-third of Americans would give up sex before their cell phones [infographic]

By on August 3, 2011 at 2:31 PM.

One-third of Americans would give up sex before their cell phones [infographic]

A recent survey found that 33% of Americans would sooner give up sex for a week than go without their mobile phones for the same period of time. Navigation software leader Telenav surveyed 514 mobile phone users in the U.S. last month to find out how willing they were to give up certain things ahead of their cell phones. Respondents were most willing to part with alcohol instead of their phones, with 70% saying they would go a week without booze before going a week without a phone. At the other end of the spectrum were computers, with only 20% of those surveyed having said they would prefer to part with a PC than a cell phone. A few more interesting snippets were also provided: 63% of BlackBerry users and 62% of Android users said they had never paid more than $1 for an app, compared to 45% of iPhone users. 50% of iOS users and 55% of Android users said they update social networks from their phones, compared to 40% of BlackBerry users. Finally, 66% of all smartphone users polled said they sleep with their handsets next to them. Telenav’s infographic detailing highlights from the survey follows below, along with the associated press release. More →

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35% of U.S. consumers will buy iPhone 5, study finds

By on July 27, 2011 at 7:01 PM.

35% of U.S. consumers will buy iPhone 5, study finds

A surprisingly large number of consumers in the United States plan to purchase Apple’s next-generation iPhone according to a new survey. Shopping assistant site PriceGrabber polled approximately 3,000 U.S. consumers about Apple’s upcoming iPhone 5 in early July and found that 35% of consumers intend to buy Apple’s fifth-generation iPhone. Of those who intend to purchase the Apple handset, more than half plan to do so within the smartphone’s first 12 months of availability. “Our survey data confirms the strong following Apple has built around its iPhone, with more than one-third of consumers planning to upgrade to the latest model only a little over a year following the release of the iPhone 4,” stated PriceGrabber GM Graham Jones said in a statement. The company also found that 48% of respondents claim iOS is their favorite smartphone platform while 19% said it was Android, 7% said it was “Microsoft Windows” and 6% said their favorite smartphone OS is RIM’s BlackBerry OS. PriceGrabber’s full press release follows below. More →

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Netflix could lose 2.5 million subscribers following rate increase

By on July 26, 2011 at 7:40 PM.

Netflix could lose 2.5 million subscribers following rate increase

Netflix could shed as many as 2.5 million paying customers as a result of its recent move to significantly increase the monthly cost of its DVDs-by-mail rental service. Netflix announced earlier this month that it would be adjusting its monthly rate plans. Whereas subscribers had been able to stream unlimited digital content and receive DVD rentals by mail for as little as $9.99 per month, Netflix’s new combination plans start at $15.98 per month, a 60% increase. Research firm TDG polled 500 Netflix customers who subscribed to DVD and streaming combination plans at the time Netflix announced the price hike. Based on the results of that survey, TDG estimates that Netflix stands to lose between 12% and 15% of combo plan subscribers within the next six months due to the new plan pricing. That would translate to between 2 million and 2.5 million subscribers — or a minimum of nearly $240 million annually. Many subscribers who might stay around also say they intend to switch off of their current combo plans; 34% told TDG they will switch to a streaming-only plan and 44% said they will opt for a DVD-only plan. Netflix warned investors during its earnings call that the rate plan changes could have a negative impact on its business in the near term. More →

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Study suggests consumers are clamoring for an Amazon tablet – if it’s cheap

By on July 26, 2011 at 3:20 PM.

Study suggests consumers are clamoring for an Amazon tablet – if it’s cheap

It could very well be that Android’s best hope for a competitive tablet offering in the near term lies in Amazon’s hands. Retrevo Labs, a division of consumer electronics shopping site Retrevo, surveyed more than 1,000 U.S. consumers in June to find out what people are looking for in a tablet. While 50% of those surveyed who intended to purchase a tablet this year said it would be an iPad, Retrevo determined that the most important feature to prospective tablet buyers is a low price point. Considering the unlikelihood of Apple budging when it comes to price, Android tablets have a clear opportunity to attack the market at more affordable price points. Among those brands that respondents would seriously consider buying a tablet from excluding Apple, Amazon was given the nod by 55% of those surveyed, followed by Samsung and Dell at 38% each. BGR reported exclusively that Amazon is working on two tablets it hopes to launch in 2011, a dual-core slate codenamed “Coyote” and a quad-core beast codenamed “Hollywood.” And as we discussed in a recent podcast, we think Amazon has the best chance to make some serious waves in the still-emerging tablet space. Amazon has several content ecosystems that will be at the core of its tablet offering such as the Kindle eBook store, a streaming movie service, its cloud locker service for streaming music and, of course, the Amazon Appstore. If deeply integrated into a customized Android build, these content channels could combine to produce a rich, comprehensive tablet experience. Additional graphs from Retrevo’s study follow below.

More →

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48% of smartphone buyers want iPhone next, survey says

By on July 18, 2011 at 4:20 PM.

48% of smartphone buyers want iPhone next, survey says

According to results from a new ChangeWave survey released on Monday, 48% of those looking to buy a new smartphone during the next 90 days plan on buying an iPhone. In addition, 46% of those buying a smartphone in the next 90 days said that they would prefer an iOS-powered device, 32% want a smartphone running Android, and just 4% want a BlackBerry OS device. Apple’s iOS users are the most satisfied with their operating system, too. 70% of those surveyed said that they were “very satisfied” with iOS. 50% said they were very satisfied with Android, 27% were happy with Microsoft’s Windows OS (which we assume means both Windows Mobile and Windows Phone), and 26% were pleased with RIM’s BlackBerry OS. The launch of the iPhone 4 on Verizon Wireless is also hurting Motorola. “After benefiting tremendously in the years Verizon subscribers were barred from the iPhone market, Motorola is now seeing a loss of market share at least partially attributable to the Verizon iPhone release that occurred earlier this year,” the study said. Finally, ChangeWave found that Apple’s free iCloud service is attracting customers away from other operating systems. 29% of the survey respondents who are currently Apple product owners said they are more likely to buy Apple products since the company announced its iCloud service, while 13% of non-Apple product owners said they are also now more likely to buy an Apple product. ChangeWave polled 4,163 consumers, 89% of which were U.S. residents. Read on for the full press release. More →

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iPad, tablets clearly disrupting PC market, survey finds

By on April 12, 2011 at 5:22 AM.

iPad, tablets clearly disrupting PC market, survey finds

A survey conducted recently by Google-owned AdMob found that tablets are eating into the quality time U.S. consumers spend with their desktop and laptop PCs — and the majority of tablet owners might not use their devices the way many pundits believe. A survey of 1,430 tablet owners in the U.S. conducted March of this year suggests that the most popular use for tablets at this point could be gaming. An overwhelming 84% of respondents said they use their tablets for playing games of some type, while 78% said they searched for information on their tablets and 74% said they used email. Another indication tablets could be as disruptive as many analysts believe is the fact that 43% of those surveyed said they use their tablets more than than their desktop or laptop computers, and 33% said they spent more time with their tablet than they spend watching television. 77% of respondents said their use of traditional computers has decreased since buying a tablet, and 28% said the tablet is now their primary computer. More →

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Verizon iPhone owners drop fewer calls than AT&T iPhone owners, survey finds

By on April 5, 2011 at 10:08 AM.

Verizon iPhone owners drop fewer calls than AT&T iPhone owners, survey finds

Market research firm ChangeWave on Tuesday released the findings of a recent study analyzing iPhone 4 owner experiences and owner satisfaction. The study pitted Verizon Wireless’ iPhone 4 against the same model from AT&T, and sought to compare consumer experiences with the device at each carrier. Following years of complaints regarding poor service and dropped calls on AT&T, the question on everyone’s mind following the iPhone’s launch with Verizon Wireless was whether or not service quality would improve. According to ChangeWave’s findings, the answer is yes. In a survey of 4,068 customers, ChangeWave found that over the past 90 days, Verizon Wireless iPhone 4 users have dropped approximately 1.8% of calls while AT&T iPhone 4 owners dropped 4.8% of calls. Of course Verizon’s iPhone hasn’t even been on the market for 90 days and calling habits and frequency were not taken into account, so the results do become somewhat suspect. What’s more, ChangeWave notes that its survey started “several weeks after Verizon began offering the iPhone 4,” so we could be looking at just over a month of anecdotal Verizon Wireless data being compared to three months of anecdotal AT&T data. ChangeWave also found that Verizon Wireless iPhone owners are slightly more satisfied than AT&T iPhone 4 owners, with 82% saying they were very satisfied compared to 80% for AT&T. More →

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