While electronics vendors struggle to gain traction in the emerging media tablet market, Apple has managed to maintain a significant lead in the space despite an increasing number of rival offerings. Apple’s share of the global tablet market in the third quarter was estimated to be 61.5% by market research firm IDC, and it’s not just momentum keeping the company’s market share high. Apple’s user experience on the iPad has been touted by many as having a huge lead over rival platforms, and the majority of iPad owners seem to agree according to the results of a recent survey. Read on for more. More →
Any disappointment that might have been expressed by onlookers as Apple unveiled its latest iPhone has not carried over to owners of the new smartphone. Apple’s iPhone 4S became the fastest-selling iPhone yet when Apple managed to move more than 4 million units during the handset’s debut weekend, and millions more have purchased the phone since then. According to new data from market research firm ChangeWave, the iPhone 4S is not only the fastest-selling iPhone to date, it also carries the highest level of satisfaction an iPhone has ever achieved. Read on for more. More →
For the fifth time running, Apple has topped J.D. Power’s smartphone customer satisfaction survey. The iPhone earned a score of 795 out of a possible 1,000 points. In line with the last survey published in September 2010, Motorola and HTC followed Apple with scores of 763 and 762, respectively. Here’s how J.D. Power weighs the various categories:
Operation (30%); physical design (30%); features (20%); and battery function (20%). For smartphones, the key factors are: ease of operation (26%); operating system (24%); physical design (23%); features (19%); and battery function (8%).
Palm (736), Nokia (734), and Samsung (734) all scored below the industry average score of 761. RIM’s BlackBerry smartphones ranked lowest on the survey with a score of 732. Hit the jump for a chart of the results along with the full release. More →
According to a recent J.D. Power and Associates survey of smartphone users, Apple, for the fourth consecutive time, ranks highest in customer satisfaction. The smartphone survey uses the following weighted categories to calculate a winner: operation (26%), operating system (24%), physical design (23%), features (19%), and battery function (8%). Apple ended up with a score of 800 out of a possible 1,000. Following hot on the heels of the iPhone maker was Motorola (791) and HTC (781). J.D. Power reports that the average score for a smartphone was 764; unsurprisingly, Nokia was ranked last in U.S. smartphone satisfaction with a score of 711. Other smartphone notables include, Research In Motion (737), Samsung (735), and Palm (726). In Samsung’s defense, the study was conducted from January of 2010 to June of 2010, before the company had
the Galaxy S a serious smartphone in the market. Hit the read link for the full report. More →
Apple recently sent out an iPhone 4 satisfaction survey to a select group of customers, and we have it in its entirety. Questions like, “What brand of mobile phone did the iPhone 4 replace”, and “Overall, how satisfied are you with your iPhone 4?” as well as many personal questions to study their buying audience. We have all the shots in our gallery for you to look at!