Logitech Revue units DOA for some customers, corrupted firmware to blame

By on December 27, 2011 at 9:10 PM.

Logitech Revue units DOA for some customers, corrupted firmware to blame

Certain customers who recently purchased the Logitech Revue Google TV set top box with the hope of transforming their normal TV into a web-ready smart TV have been left with nothing but disappointment. Logitech has confirmed that a small percentage of recently manufactured Revue devices were shipped with “corrupted firmware,” preventing select customers from activating their new devices. The box would drop its connection when attempting to access the company’s license agreement, leading many to originally believe it was a mere server error. Logitech has stated that there is no fix besides physically swapping an affected Revue box with a working one, however. The symptoms are fairly obvious, but users can determine whether or not they own and problematic unit conclusively by checking the unit’s MAC address. If the MAC address begins with 1C6F657, it’s likely to be affected by EULA-gate. Logitech hasn’t had a good run with Google’s first entrance into the TV market, and CEO Guerrino De Luca said recently that the failed product was a mistake that cost the company dearly. De Luca also confirmed that the company currently has no plans to follow up with a second Google TV device. More →

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Logitech is giving away 360 Google TV-ready Revue boxes to celebrate CES [updated]

By on January 5, 2011 at 6:09 AM.

Logitech is giving away 360 Google TV-ready Revue boxes to celebrate CES [updated]

There’s nothing like free gear to help greet one of the biggest consumer electronics shows of the year, and Logitech has just what the doctor ordered this year at CES 2011. The company is giving away 360 Logitech Revue units this week. The Revue is Logitech’s new set top box featuring Google TV, and it definitely is not in the midst of a production halt. It’s a great little box and for the low, low price of free-fifty, it can’t be beat. The first 50 units will be given away on January 5th, and another 100 will be given away each day from January 6th through the 8th. Winners will have to watch Logitech’s Twitter account for instructions on how to hunt down a chance to win at the show. The winners of the boxes mentioned above will be CES attendees but 10 more boxes will be given away on January 9th, and can be had by anyone in the United States. To find out how you can enter to win, just follow Logitech on Twitter at the link below. More →

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Logitech denies Google-ordered production halt, says Revue still shipping

By on December 27, 2010 at 6:17 PM.

Logitech denies Google-ordered production halt, says Revue still shipping

Logitech has responded to rumors that it had been asked to halt production of its Google TV-enabled Logitech Revue while Google addresses bugs and other usability issues. In a statement delivered via email to Barron’s, Logitech spokesperson Nancy Morrison denied the reports, saying Google made no such request.

Logitech has not been asked by Google to suspend production of its Google TV products. As those familiar with the product know, it is not necessary for Logitech to make changes to the Logitech Revue with Google TV companion box to accommodate future enhancements to Google TV. Every Logitech Revue companion box will receive free over-the-air updates whenever Google and Logitech release software enhancements.

Logitech is currently meeting the inventory needs of its retail customers, continuing to ship products on schedule to meet their holiday and post-holiday demand.

Logitech does not discuss the specific production plans for any of its products. As high-volume manufacturer of electronic products, Logitech’s use of its own factories as well as those of its manufacturing partners, provides the company with flexibility in how and when it produces products to accommodate customer demand.

Reports that Google asked other partners such as Toshiba, LG and Sharp to cancel plans for Google TV-related announcements at CES next week have not been publicly refuted. More →

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