RIM responds to reports of poor PlayBook sales, high return rate at major retailer

By on May 20, 2011 at 3:50 PM.

RIM responds to reports of poor PlayBook sales, high return rate at major retailer

RIM just reached out to us with a statement regarding our post from this morning in which we reported that a big box retailer provided us with information surrounding BlackBerry PlayBook sales and returns. RIM’s response is as follows:

The source of the reported comment is anonymous and unknown to RIM, but the comment is certainly inconsistent with the positive feedback we have received from our main retail partners. As previously indicated, RIM will provide a business update on BlackBerry PlayBook results on June 16.

For reference, here is a public statement recently offered by Best Buy:

“Best Buy has had great success selling BlackBerry smartphones in North America, so our sales expectations for the BlackBerry PlayBook were very high. To date, we have far exceeded those expectations and we’re finding that customers are even more interested in purchasing once they’ve tested the PlayBook in the store.”

While we appreciate RIM’s comment and we have no doubt that PlayBook sales at Best Buy have exceeded expectations, we stand by our source and our story from earlier today.

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Apple Store to eliminate restocking fees, configure new Mac purchases

By on January 10, 2011 at 9:01 AM.

Apple Store to eliminate restocking fees, configure new Mac purchases

According to two unconfirmed reports from Apple blog 9 to 5 Mac, Apple will be changing two key policies at its Apple Store retail locations. First, the blog reports that Apple plans to do away with its restocking fees beginning tomorrow, January 11th. Currently, Apple charges a 10% restocking fee to customers returning non-defective products purchased purchased from an Apple Store location. Moving forward, according to the report, Apple will no longer require that a fee be paid when returning functional products. 9 to 5 Mac also reports that Apple will soon implement a personal setup service for Mac computers. Despite the simple configuration processes on Macs, Apple Store employees will “help you setup [sic] your e-mail accounts, walk you through the Mac App Store, setup an iTunes account for you, and show you the basic pointers of owning a Mac.” The new configuration assistance policy is also expected to go into effect tomorrow. More →

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Leaked: Apple's internal iPhone 4 antenna troubleshooting procedures

By on June 29, 2010 at 4:35 PM.

Leaked: Apple's internal iPhone 4 antenna troubleshooting procedures

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The antenna issues plaguing the iPhone 4 have infuriated many iPhone users (and rightfully so), but have you ever wondered how Apple is training its employees to deal with the fiasco? Well thanks to one of our Apple connects, we now know the exact procedures AppleCare reps must follow when dealing with any reception complaints regarding the iPhone 4. Hit the jump to check them out. More →

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AT&T HTC Pure getting reallocated due to slow sales?

By on February 22, 2010 at 11:29 AM.

AT&T HTC Pure getting reallocated due to slow sales?

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We just received a heads up that the above document is being circulated within AT&T locations, and in short, it seems as if the HTC Pure isn’t selling so well. We have been told that the reallocation of stock from corporate store locations to the Device Management group definitely means something is up, though without any quality-related issues with the return, we can only assume it’s due to the unit’s less-than-stellar sales performance. One of our other AT&T connects confirmed this has to do with the device not selling very well, and that AT&T would rather not have the product just sitting in the stores when they could replace it with other products that are apparently worth the shelf space. Our source went on to say that they have been instructed to “keep one or two units and send the rest to the warehouse.”

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