TechCrunch on Wednesday published a report claiming to reveal “Android’s dirty secret,” and quite a secret it was. According to the report, which cited a person familiar with handset sales for multiple manufacturers, between 30% and 40% of many Android handsets are returned by consumers. “Plainly put, these figures are absolutely ridiculous,” a source told BGR. We spoke to multiple well-placed sources following the publication of that story, but in reality we didn’t have to know the claim was ridiculous. If return rates were in fact “approaching 40%” as the report suggests, vendors wouldn’t just be bailing on Android, they would be going out of business. Handset returns are a huge deal in the wireless industry because every single device returned by a customer costs the manufacturer money. It also costs the carrier money in the event the device was sold through a carrier, and it costs the third-party retailer money if the device was sold through a third-party retailer. Read on to find out how many Android devices are really being returned. More →
On the fence about the Motorola DROID 2? Wondering if people are happy with the device? Well, we have been told that the Motorola DROID 2, according to one of our connects, has the lowest smartphone return rate on Verizon Wireless. Not only are people apparently thrilled with the device, but that pesky fluctuation issue with the antenna doesn’t seem to be a problem either, as we have also been informed that the DROID 2 has one of the lowest dropped call rates on the carrier. Who knew.