According to two unconfirmed reports from Apple blog 9 to 5 Mac, Apple will be changing two key policies at its Apple Store retail locations. First, the blog reports that Apple plans to do away with its restocking fees beginning tomorrow, January 11th. Currently, Apple charges a 10% restocking fee to customers returning non-defective products purchased purchased from an Apple Store location. Moving forward, according to the report, Apple will no longer require that a fee be paid when returning functional products. 9 to 5 Mac also reports that Apple will soon implement a personal setup service for Mac computers. Despite the simple configuration processes on Macs, Apple Store employees will “help you setup [sic] your e-mail accounts, walk you through the Mac App Store, setup an iTunes account for you, and show you the basic pointers of owning a Mac.” The new configuration assistance policy is also expected to go into effect tomorrow. More →
Computerworld is reporting that Apple has temporarily suspend their standard 10% restocking fee for returns of the iPhone 4. Computerworld writes:
An AppleCare support representative who gave her name as “Erica” confirmed that the restocking fee had been ditched. The restocking fee is also central to at least one of several lawsuits that consumers have filed this week against Apple, alleging that the company shipped defective iPhone 4s to customers.
Comptuerworld’s report comes hours after Apple released a statement about the iPhone 4′s reception issue. The article writes: “iPhone owners can return their phones to any Apple retail store or to the company’s online store for a full refund within 30 days of their purchase. For online customers, the 30-day calendar starts flipping when the iPhone is shipped, not when they receive it.” And the hits keep on a comin’. More →