imac repair

Apple is offering refunds for one very specific Mac repair issue

December 1st at 8:00 PM

Apple is offering refunds for one very specific Mac repair issue

Apple’s track record when it comes to admitting to faulty design is somewhat spotty, but customers can put another notch in the win column thanks to a new refund program that addresses an iMac part failure.

According to a report by MacRumors, the company has distributed an internal update regarding an issue with the display hinge on iMacs sold between December of 2012 and July of 2014, noting that the Apple will now absorb the cost of repairs and refund past repairs that were paid for out of pocket.

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Sprint increasing total equipment protection plan to $8/mo

April 27th at 4:41 PM

Sprint increasing total equipment protection plan to $8/mo

We’ve just been sent a tip that Sprint is going to be raising its popular total equipment protection plan to $8, up from $7, starting on June 24th. It’s probably not the end of the world considering TEP not only offers insurance against lost or damaged devices, but also includes a free app that will remotely find, lock, or wipe your handset.

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Motorola XOOM taken down to screws by ifixit, dubbed ‘easy to repair’

February 25th at 10:04 AM

Motorola XOOM taken down to screws by ifixit, dubbed ‘easy to repair’

A device isn’t really released until the gang over at ifixit have torn it limb from limb, am I right? Today’s victim: the Motorola XOOM tablet. After several hours and 57 screws, the ifixit team have given the XOOM an 8 out of 10 rating on ease of repair (10 being the easiest). The site notes that the “LCD and front panel glass are not fused together” — making for easy glass-break repairs — and that “individual components are separately attached to the motherboard, allowing each component to be replaced on an individual basis.” Ifixit does caution that due to the fact that there are over fifty screws, repairs, while easy, do require quite a bit of labor. Hit the read link to have a look for yourself…and try not to drop your XOOM! More →

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Motorola DEFY units plagued by defective speakers

December 9th at 9:10 PM

Motorola DEFY units plagued by defective speakers

The Motorola DEFY might be rugged enough to withstand a long drop, a dust storm and even a monsoon, but it looks as though countless units around the world couldn’t even endure the manufacturing process. Hundreds of DEFY users from markets across the globe have taken to forums complaining of the same problem — the ear speaker stops working within the first few days of use. Owners are able to hear callers fine when using the handset’s loudspeaker, but the ear speaker remains nonfunctional. Some users have attempted to take the phone apart and repair the speaker themselves, though this is not advisable. Motorola has yet to confirm or deny the issue publicly, but affected handsets are being repaired or replaced under warranty. More →

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Apple amends internal iPod water damage policy

November 9th at 10:10 AM

Apple amends internal iPod water damage policy

Apple has made changes to its internal screening process pertaining to iPod liquid damage, a source told BGR. Apple builds a series of Liquid Contact Indicators (LCI) into its iPod line of devices. When these LCIs come in contact with moisture, they become activated. In the event of a warranty claim or other repair, the LCIs indicate to Apple that the device in question may have been affected by a liquid. Employees of Apple Stores and AppleCare Repair Centers then have specific guidelines used in the event liquid damage is suspected. Previously, the presence of an activated LCI within the headphone jack was cause enough for employees to state that an iPod may have been damaged by water or another liquid. Now, employees must first inspect the iPod for other signs of liquid damage before reaching that conclusion. It is currently not known if the new policy applies to iPhone models as well.

Whether or not Apple has concerns internally regarding the reliability of its LCI devices is unclear at this time. Apple may have also discovered LCIs located within the headphone jack are overly sensitive and activate even when they come in contact with permissible amounts of moisture.

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Leaked: Apple's internal iPhone 4 antenna troubleshooting procedures

June 29th at 4:35 PM

Leaked: Apple's internal iPhone 4 antenna troubleshooting procedures

iPhone-4-1

The antenna issues plaguing the iPhone 4 have infuriated many iPhone users (and rightfully so), but have you ever wondered how Apple is training its employees to deal with the fiasco? Well thanks to one of our Apple connects, we now know the exact procedures AppleCare reps must follow when dealing with any reception complaints regarding the iPhone 4. Hit the jump to check them out. More →

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