Apple sued for allegedly swindling customers, selling refurbished iPhones as new in China

By on August 18, 2011 at 11:00 AM.

Apple sued for allegedly swindling customers, selling refurbished iPhones as new in China

Two separate lawsuits have been filed against Apple in China, accusing the tech giant of selling refurbished iPhone smartphones as new devices in multiple Beijing Apple Stores. Lead by well-known consumer rights advocate Wang Hai, two customers have filed formal complaints against Apple in a Beijing court. The suits both allege that Apple Store locations sold refurbished iPhones to the complainants under the guise that they were new devices. Only when the customers discovered that their manufacturer warranties expired less than one year from their respective dates of purchase did they realize something was awry. To make matters worse, Wang says that when one such customer went back to the Apple Store to confront them, the staff there allegedly tried to trick her by modifying her warranty expiration date. “It’s cheating to sell refurbished products as new ones,” Wang told Global Times in an interview. “It’ll be discrimination against Chinese consumers if the case turns out to be true as refurbished cellphones are also sold in other countries, but at a cheaper price.” Four other consumers in Beijing have come forward to claim they were duped into purchasing refurbished iPhones as new, however no additional lawsuits have been filed at this time. Images supplied by Wang of a customer receipt and a confirmation that the customer’s warranty expired in less than one year follow below.

More →

70 Comments

AT&T cuts iPhone 4 refurb prices, now $99 with activation

By on December 26, 2010 at 10:24 AM.

AT&T cuts iPhone 4 refurb prices, now $99 with activation

Didn’t get that iPhone 4 you were so hoping to receive for Christmas? AT&T Wireless is offering up some new pricing on refurbished iPhone 4 units, and it is pretty spectacular. AT&T has cut $50 off the price of the iPhone 4, making the total price with new two year activation just $99 for a 16GB unit. If you’re alright with taking one with a “cosmetic blemish,” you’ll be able to snag one for just $79. Again, these are refurbished units (usually returned or exchanged items that have been quality tested and then reboxed), but if you have been waiting for the right time to hop on the iPhone train, this is one of the best offers we have seen. Here is all the new pricing from AT&T:

  • iPhone 4 16GB — $99
  • iPhone 4 32GB — $199
  • iPhone 4 16GB with cosmetic blemish — $79
  • iPhone 4 32GB with cosmetic blemish — $179

Let us know if you pick one up, alright?

[Via 9to5Mac] More →

51 Comments

Apple drops prices on refurbished iPads; $70 to $100 off

By on December 8, 2010 at 5:28 PM.

Apple drops prices on refurbished iPads; $70 to $100 off

Apple further reduced its pricing on refurbished iPad models this week, offering discounts of up to $100 off the price of a new iPad. The price drops only apply to the iPad Wi-Fi models, and total discounts range from $70 to $100. Pricing is now as follows:

  • Refurbished iPad Wi-Fi (16GB): $429
  • Refurbished iPad Wi-Fi (32GB): $499
  • Refurbished iPad Wi-Fi (64GB): $599

The discount applied to refurbished iPad Wi-Fi + 3G models remains at $50, and there has been no indication that Apple might lower pricing on the 3G models any further. Apple’s website notes that reduced pricing on its refurbished iPad Wi-Fi models is only applicable for a limited time, though it does not specify when the promotion will end. All refurbished iPads purchased directly from Apple come with a new battery, a new outer case and a 1-year warranty. More →

14 Comments

AT&T drops pricing on refurbished iPhone 3G, still not worth skipping the 3GS

By on July 26, 2009 at 12:53 PM.

AT&T drops pricing on refurbished iPhone 3G, still not worth skipping the 3GS

Even AT&T must have expected that it would have trouble burning through iPhone 3G inventory once the 3GS was released. After all, it doesn’t take a rocket scientist to figure out that a $100 difference in up front cost should be the least of the deciding factors when considering an iPhone — or any smartphone for that matter. Ok $100 might not do it, so AT&T tested the waters back in June with a $120 differential where refurbished 3G units were concerned. Apparently not many people bit because the carrier has decided to shave another $30 off the price of refurbished phones, bringing the 8GB refurb to $49 and the 16GB refurb to $99. So people, the bottom line is if you have $1,680+ to spend on your cell phone service over the next two years (or $960+ on a family plan) but that extra $30 on the handset price was scaring you away… Happy birthday. As far as we’re concerned, the difference between the 3G and the 3GS is well worth $150 up front.

Read (8GB)
Read (16GB)

24 Comments

How low can you go? iPhone 3G 8GB refurb now available for $79, 16GB for $129

By on July 10, 2009 at 3:45 PM.

How low can you go? iPhone 3G 8GB refurb now available for $79, 16GB for $129

When Apple announced that the iPhone 3G would drop in price to $99 with the introduction of the 3GS, it was a big deal. It wasn’t much of a surprise of course as we had been expecting the iPhone to dip below $100 for quite some time already, but a big deal none the less. As was also expected, AT&T has just issued its first round of refurbished iPhone 3G models since the price cut and the prices, though not nearly as reduced as we’re used to seeing, are lower still: $79 for an 8GB model and $129 for a 16GB model. This poses the question, is the iPhone 3G any more attractive at these price points? Of course the real barrier for many is the additional cost of ownership over two years — a minimum of $1,680 plus taxes and fees on an individual plan. We know that lines up well with flagship phones from other carriers but a $79 handset isn’t competing with flagship phones anymore where cost and demographics are concerned. After all, $79 phone is what people spend on a phone when they don’t care what phone it is; the cost of owning said phone will likely come in at just over half of what an iPhone will cost over two years. What do you guys think — is an $80 iPhone 3G a great buy or is AT&T wasting its time with these new lower price points?

[Via TUAW]

Read (8GB)
Read (16GB)

34 Comments

AT&T offering refurbished HTC Fuze models for free

By on April 25, 2009 at 8:49 AM.

AT&T offering refurbished HTC Fuze models for free

The high end Windows Mobile handset dubbed Fuze by AT&T is currently available on the website with a hefty $499 discount, bringing the price down to an even $0. Refurbished, that is. As always, the purchase of a refurbished phone at a basement price will require a 2–year contract and new activation. If you are in the market for a smartphone and don’t mind refurbs, this offer is definitely worth a second look as AT&T’s price smokes those offered by other carriers — $349 for a new Touch Pro with a 2-year Verizon Wireless contract, $299 for a new Touch Pro with a 2-year Sprint contract or $0 for a refurbished AT&T Fuze. Which would you choose?

[Via Fuze Mobility]

Read

42 Comments

AT&T offering refurbished BlackBerry Bold for free

By on March 27, 2009 at 11:04 AM.

AT&T offering refurbished BlackBerry Bold for free

In the market for a new AT&T smartphone? Don’t care if it’s refurbished? The BlackBerry Bold is about as good as it gets from AT&T right now, and those of you who haven’t pulled the trigger yet are in for a treat. How does free sound? Regularly priced at $299.99 new and $199.99 refurbished, this is pretty much a steal as long as a new 2-year contract doesn’t scare you off. It looks like the free deal is only good online and only for today, so get a move on!

Thanks, Chris!

Read

69 Comments

Apple aims low in China, counters pirates with used products

By on January 20, 2009 at 4:54 PM.

Apple aims low in China, counters pirates with used products

If you’re the type who doesn’t mind picking up slightly-less-than-new products from eBay or Craigslist, Apple has the online store for you! Except it’s only in China. In a country where many Apple products are sold on the black market, Apple has decided to take on pirates and scammers by launching a used product section on its site where discounts of up to 22 percent can be found. That’s not a bad deal in a place where it can cost an arm and a leg to pick up an iPhone. We’re not sure what kind of warranties are being offered with these sales but it can presumably be expected to rival the refurbished goods that Apple sells elsewhere. The next time you’re on an extended vacation in beautiful, breezy Beijing, it looks like you can look forward to picking up some refurb’d Apple gear on the cheap.

Read

1 Comment

iPhone madness: $49 and $149 for refurbs until Dec. 31

By on December 30, 2008 at 7:40 AM.

iPhone madness: $49 and $149 for refurbs until Dec. 31

If this isn’t AT&T trying to push the iPhone down your throat, we don’t know what is. First, refurbs were dropped to just $99 and $199 for 8GB and 16GB iPhones, respectively. And now the voice of Vito Corleone is ringing in our heads, “Make them an offer they can’t refuse…” From now until December 31, which is going to be here sooner than later, AT&T is taking an additional $50 off the refurbished iPhones. They must have a ton of refurbs in stock from the mad exchanges and returns from earlier this year. Oh, and one more thing to sweeten the deal (as if it wasn’t cavity-inducing enough): 2-day priority shipping is also free, an unusual offer during the holiday season. Is there really any excuse not to pick one of these up if you had been holding off on it? Hell, just go ahead and add a family line you don’t need!

UPDATE: RCR has updated their story and corrected it; refurb iPhones are at $99 and $199, folks!

[Via RCR]

Read

31 Comments

AT&T offering refurbished iPhone 3G with $100 discount

By on December 27, 2008 at 9:21 AM.

AT&T offering refurbished iPhone 3G with $100 discount

Please don’t hate us for bringing the news if you bought an iPhone, or even a refurbished iPhone recently: For $99 or $199, you can get a refurbished iPhone 3G 8GB or 16GB from AT&T, respectively. It hurts a little, right? Luckily, there are always those 30-day return policies if you want to deal with the hassle and all the bother. Honestly, folks, if you’ve been aching for an iPhone 3G and have been waiting for the price to drop, it’s not going to get much better than this. Refurbs come like new and you really can’t tell the difference, and you can bet these will fly off the shelves soon so we hope your credit cards are within proximity. Is this deal finally going to make you break down for one?

Read

26 Comments

iPod Touch on sale for $199 8GB, $299 16GB

By on July 25, 2008 at 3:02 PM.

iPod Touch on sale for $199 8GB, $299 16GB

Sure, you’ll get one free if you by a new Mac this summer, but if you’re not in the market for a new computer this might be the deal you’ve been waiting for. Apple has knocked $50 of their regular pricing for refurbished iPod Touch models. The special pricing applies to both the 8GB and 16GB versions, bringing the price down to $199 for the base model and $299 for the 16 GB. Not a bad deal at all. There have been rumors floating around of an updated/cheaper iPod Touch on the horizon, so we wouldn’t be surprised if Apple is trying to clear out stock before introducing a new model. No telling how long this will last, so hit the link now if you’re interested!

[Via GearDiary]

Read

44 Comments

Refurbed iPhones not so secure

By on May 20, 2008 at 2:47 PM.

Refurbed iPhones not so secure

Thinking about selling your iPhone in anticipation of the upcoming 3G launch? Proceed with caution. According to iPhone Atlas, “delted” user data is still able to be recovered by future owners. It seems that user data is held in unused portions of the device’s NAND memory, even after a full wipe has been executed. A recent attempt to mine data from a fresh-out-of-the-box refurbished unit revealed a significant amount of sensitive data, including emails, contacts, and more. To be fair, the miner recovered the data with professional grade forensics software, so you probably won’t have much to worry about from the average end-user, but it’s still something to be mindful of if you’re looking to sell your unit second hand.

Read

19 Comments