Apple offers refunds to duped iPad buyers in Australia

By on March 28, 2012 at 7:45 AM.

Apple offers refunds to duped iPad buyers in Australia

Apple’s hot new iPad tablet has been a massive global success. The company recently announced that it sold more than 3 million new slates in fewer than four days of availability, making it the second most successful launch in the Apple’s history behind the iPhone 4S. Heat issues aside, Apple found itself in a bit of hot water earlier this week when Australian regulators took issue with Apple’s use of the term “4G” in its advertising. The new iPad indeed supports 4G LTE networks internationally, but is it not compatible with Telstra’s Australian 4G network. Apple argued in Federal Court on Wednesday that its iPad can connect to Australian HSPA networks which are considered to be “4G” in other markets, but the Australian Competition and Consumer Commission didn’t bite and neither did the court. In the end, ABC News in Australia reports that Apple agree to issue a statement clarifying that the new iPad does not support Telstra’s LTE network, and it will offer a refund to any buyers who feel they have been misled by Apple’s 4G claims. More →

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ASUS offering refunds and extended warranties to Transformer Prime customers in the UK

By on January 18, 2012 at 8:50 PM.

ASUS offering refunds and extended warranties to Transformer Prime customers in the UK

The ASUS Eee Pad Transformer Prime was the first device to feature NVIDIA’s Tegra 3 quad-core processor, making it one of the most anticipated Android tablets of 2011. Once the slate was finally released, however, early buyers were plagued with Wi-Fi issues, faulty GPS and random software bugs. To make matters worse, ASUS announced a higher-resolution Prime at last week’s Consumer Electronics Show. The company is now looking to ease customer frustration by offering refunds to any users dissatisfied with their purchases. Unfortunately, the offer is only available to residents of the United Kingdom. “Any customers who have purchased a Transformer Prime TF201 and are dissatisfied with the performance of the GPS module are advised to return the unit to their point of purchase for a full refund as per standard consumer rights that apply in the UK,” said an ASUS representative on the company’s website. “Any customers who wish to keep their unit will be offered an extension to the standard ASUS warranty from 12 to 18 months (for any retailers who offer an additional 12 months’ warranty with their purchase, the total warranty period will remain at 2 years).” More →

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