Today Nokia announced a world-wide recall of three chargers made by BYD, a third party supplier. The models in question are AC-3E and AC-3U manufactured between June 15th and August 9th, 2009 and AC-4U made between April 13th to October 25th, 2009. The reason for the recall is a defect which could cause the “plastic covers of the affected chargers [to] come loose and separate, exposing the charger’s internal components and potentially posing an electric shock hazard if certain internal components are touched while the charger is plugged into a live socket.” Nokia is strongly encouraging those who believe they have a defective charger to visit http://chargerexchange.nokia.com/chargerexchange/en/ and enter in some information on their chargers label to confirm whether or not their equipment is part of the recall. So far Nokia is not aware of any injuries or property damage as a result of the affected chargers, but just to give you a general idea of how large of a recall this is, Reuters is reporting that 14 million units are affected.
We don’t have all the details here, but we’ve confirmed that Bell has issued a recall on the freshly launched BlackBerry 8230. Both colors are affected, and while we’re not positive if every single handset is being recalled, we’ve been told it has something to do with how the handsets were flashed. We’ll update this when we get more information. Any Bell Pearl Flip users having any issues?
Thanks, to one of our ninjas!
UPDATE: We’re now hearing that customers won’t have to bother with returning any handsets. If you bought a handset with OS 18.104.22.168 you’ll get an SMS telling you to update your OS to the new build, 22.214.171.124. If you already have 126.96.36.199, you’re good to go. Stores are being sent updated units right away so sales shouldn’t be interrupted.
Nokia has reportedly confirmed that some if its North American 5800 XpressMusic handsets are having 3G connectivity issues. The information, said to have been provided by an unnamed Nokia rep, suggests that only customers in Chicago and New York are experiencing difficulties while handsets in Dallas and Miami are working without issue. Nokia claims to be investigating both the device and the networks used in order to determine the source of the problem. Here’s the PR blurb:
We have learned that some Nokia 5800 XpressMusic devices are having issues with 3G performance. This is a very isolated problem concerning only the North American market* and is not specific to any other region or country. We are currently investigating the matter further to find a quick remedy to the situation. Customer satisfaction and product quality are very important to Nokia and we take all quality and customer satisfaction-related issues seriously. Nokia is investigating the issue. Existing customers of the 5800 XpressMusic who experience 3G signal issue with the device are advised to contact Nokia Customer Care.
*only NY and Chicago affected, in Dallas and Miami the devices are working OK. The investigation is ongoing on the device itself and the network used in these cases.
No word on how this will effect the general availability of the device but regardless of the outcome, such a problematic launch of Nokia’s first S60 5th Edition in the US does not bode well. On the other hand, here’s our theory: 3G handsets are developing AI and refuse to be crippled any longer by AT&T’s sorry excuse for a high-speed data network as it continues to reach new lows in several big cities around the country.
Bear with us while we try and get a handle on the situation, but it has come to our attention that the Nokia flaship store in New York City has pulled the 5800 XpressMusic NAM from its shelves. Apparently the move is completely related to the whole no 3G signal fiasco which led to massive amounts of returns but who knows. Perhaps all of their units have bum earpieces? Currently the Nokia USA online shop is showing the 5800 as backordered, a perfect excuse to hide behind while a defective product gets patched up behind the scenes. But we wouldn’t know anything. You know, with us being BlackBerry and Apple fanboys…
It looks like four bands of HSPA is too much for a BlackBerry to handle as Japanese carrier DoCoMo has suspended all sales of the Bold due to overheating issues. Since its February 20th launch, DoCoMo has sold approximately 4,000 Bolds but after receiving more than 30 complaints about overheating keypads while charging, DoCoMo decided it was best to halt sales while RIM investigates the matter. RIM is being quite tight-lipped on the matter and would only comment with, “This issue appears to be specifically limited to the BlackBerry Bold devices sold in Japan since last week and sales of BlackBerry Bold devices in other countries are unaffected by this matter.” RIM went on to clarify that faulty batteries are not to blame. For those of you scoring at home, this brings the number of carriers that have suspended sales of the Bold up to two thus far. Anyone taking bets on who might be the third?
Sony has just announced its latest line of laptop batteries, engineered exclusively for masochists. Wait, no, don’t get excited. It looks like it was just an accident that Sony’s notebook batteries have been melting on people’s laps. Back to the shadows of society you go, you crazy deviants. The US Consumer Product Safety Commission has decided to recall approximately 35,000 laptop batteries after reports from 19 people that their lappys got a bit too hot to handle. 17 of the 19 reported that their computers actually caught fire and two of them even suffered burns as a result. The affected batteries have shipped out in various manufacturer models including Dell, Toshiba and HP notebooks. Sony, buddy, what’s going on here? The world has been having some serious battery shortages lately and you’re off frying people’s thighs. Not cool. Sony also issued a major recall for similar reasons last month, affecting about 438,000 laptops around the world. Now this. It might not be a bad idea to start checking the battery make on potential notebook purchases from here on out… Hit the jump to find out if there’s a chance your laptop might try to stop you from reproducing, and for recall info if you plan to thwart it.
Attention Apple owners and Mac fanboys: Apple has issued a recall yesterday for their Ultra-compact USB chargers. Apparently the prongs have been breaking off and getting stuck in outlets, putting people at risk of electric shock. Yikes! Apple is advising everyone to stop using them immediately, which is kinda stupid since they won’t be replacing them until October 10 (via web or in-store exchange). So, uh, if you depend on one of these, we guess you’ll be going without power for a while, or maybe you’ll just put yourself at risk by being the defiant rebels you are. Those who own the original iPhone, or overseas iPhone 3Gs take a little relief in knowing the ones provided in the box with their phones aren’t affected. Whew!
Thanks, to everyone that sent this in!
Literally, on fire. Sony, along with the U.S. Consumer Product Safety Commission, has issued a recall on its TZ-Series laptop. The TZ100 series, Z200 series, TZ300 and TZ2000 series bought from July 2007- August 2008, to be exact. No overheating batteries this time, folks, the culprit instead is a poorly placed wire and/or dislodged screw in the hinge that could cause a short circuit. Short circuit = Overheating + Potential Fire. 15 cases have been reported so this is not a recall based on one man’s long winded tale of how his iPod exploded in his pants pocket (remember that one?). About 73,000 of these potential incendiary devices are floating around. So if you or a loved one is toting one, you better give Sony a call. Don’t want to have one burst into flames while you are on an airplane and have them think you are a terrorist or something like that.