Sony Corp. on Wednesday confirmed that it is recalling approximately 1.6 million Bravia-branded LCD televisions. Sony said it has received 11 reports to date, all from within Japan, from customers complaining that their TVs have overheated or begun to smoke. The problems are caused by a defective inverter transformer used with the LCD backlighting assemblies in the Bravia TVs, and the part is found in televisions sold both locally in Japan and overseas. Sony told the Associated Press it will issue local recall information in each market that sells the affected television models, which include the Bravia KDL-40X5000, KDL-40X5050, KDL-40W5000, KDL-40V5000 and KDL-40V3000. More →
According to 9to5Mac, some Verizon iPad 2 units are being recalled to Apple, including devices mid-shipment. If an iPad 2 comes in with a specific serial number, Cupertino is asking that store employees ship the device back to Apple. Several customers who ordered the iPad 2 have also received “returned to sender” notices from FedEx, too. It’s currently unclear what was wrong with the batch, or if this will stall new shipments, but here’s to hoping that Apple and FedEx sort it out quickly. More →
RIM on Monday confirmed that it has issued a recall for approximately 1,000 BlackBerry PlayBook tablets. “RIM determined that approximately one thousand BlackBerry PlayBook tablets (16 GB) were shipped with an OS build that may result in the devices being unable to properly load software upon initial set-up,” the company said in a statement. “The majority of the affected devices are still in the distribution channel and haven’t reached customers. RIM is working to replace the affected devices. In the small number of cases where a customer received a PlayBook that is unable to properly load software upon initial set-up, they can contact RIM for assistance.” Shortly after the PlayBook was released, a BGR reader contacted us to report problems with his PlayBook. The device, which was purchased on launch day, would not boot. Instead, it would just flicker and flash randomly while the power button was depressed and then power down when the button was released. It is unclear if this is the same issue that resulted in RIM’s PlayBook recall, but RIM’s description of the devices’ inability to boot on initial setup matched our reader’s description last month. Hit the break for a video of the BGR reader’s PlayBook. More →
Here’s a head scratcher. Several of our Best Buy ninjas have come forward to let us know that Best Buy Mobile is informing employees that it will no longer be selling the Verizon Wireless’ DROID 2 Global and DROID Pro. Explanations run the gamut, several sources have referenced that exploding (probably not exploding) handset we reported about last week, while others are blaming a handset pricing disputed between the big box retailer and America’s largest cellular carrier. Whatever the reason is , it has not been clearly communicated to employees or the media at this time. We’ve reached out to both Best Buy and Verizon Wireless to see if either party would like to clarify why the two members of the DROID family are no longer on BBY’s store shelves. We’ll report back with any clarification we get.
Just a quick PSA: Garmin has just announced that they are voluntarily recalling 1.25 million nüvi navigation units due to the possibility of faulty batteries. A press release explains that some devices, with a specific printed circuit board design, could contain defective third-party batteries that, “in rare circumstances, increase the possibility of overheating, which may lead to a fire hazard.” The nüvi models affected include those with the model numbers 200W, 250W, 260W, 7xx and 7xxT. If you want to determine if your nüvi is being recalled you can visit garmin.com/nuvibatterypcbrecall to check. We have the full press release after the break. More →
Apple announced last week via a support bulletin that it is replacing defective Time Capsules manufactured between February 2008 and June 2008. The defective units are plagued by a power problem that causes the unit to either not power on or power off unexpectedly. If you experience this problem, contact Apple, an authorized service center, or setup an appointment at your local genius bar to arrange for a repair or a replacement. Good news for those who already paid for a repair; Apple is going to issue a refund for the complete cost of the repair service. Hit the link for the contact information, serial numbers of affected units, and more on Apple’s support site.
The Wall Street Journal reports that electronics giant Sony is recalling over 500,000 laptops for a “temperature-control defect that may cause excessive heat and distort the shape of the laptop” and/or ” skin burns.” The WSJ goes onto write: “The recall concerns some of the company’s F and C-Series Vaio laptops sold since January 2010. […] the recall applies to 259,000 laptops in the U.S., 103,000 in Europe, 120,000 in Asia and 52,000 in Japan.” Sony has stated that customers affected by the recall can fix the problem themselves by downloading a patch from Sony’s website, or have Sony pick the machine up to perform the repair work (which is just confusing ). Anyone out there rocking a hot VAIO? More →
Following Bell’s lead, Canada’s Rogers Wireless has issued a recall notice for the Novatel Wireless MiFi 2372 Rocket mobile hotspot on account of its faulty battery. Novatel will be sending Rogers MiFi owners a pre-addressed and pre-paid envelope so they can send in their device to have it replaced. According to Rogers, Novatel will have the MiFi back in the customers hands within 7 to 10 business days of receiving the device. It doesn’t look like Rogers will be giving their customers a Rocket stick to make up for the temporary loss of mobile data, although credits will be given for the time the MiFi is out of action. Anyone with questions or comments is asked to call 1-866-511-5311.
Today Nokia announced a world-wide recall of three chargers made by BYD, a third party supplier. The models in question are AC-3E and AC-3U manufactured between June 15th and August 9th, 2009 and AC-4U made between April 13th to October 25th, 2009. The reason for the recall is a defect which could cause the “plastic covers of the affected chargers [to] come loose and separate, exposing the charger’s internal components and potentially posing an electric shock hazard if certain internal components are touched while the charger is plugged into a live socket.” Nokia is strongly encouraging those who believe they have a defective charger to visit http://chargerexchange.nokia.com/chargerexchange/en/ and enter in some information on their chargers label to confirm whether or not their equipment is part of the recall. So far Nokia is not aware of any injuries or property damage as a result of the affected chargers, but just to give you a general idea of how large of a recall this is, Reuters is reporting that 14 million units are affected.
We don’t have all the details here, but we’ve confirmed that Bell has issued a recall on the freshly launched BlackBerry 8230. Both colors are affected, and while we’re not positive if every single handset is being recalled, we’ve been told it has something to do with how the handsets were flashed. We’ll update this when we get more information. Any Bell Pearl Flip users having any issues?
Thanks, to one of our ninjas!
UPDATE: We’re now hearing that customers won’t have to bother with returning any handsets. If you bought a handset with OS 22.214.171.124 you’ll get an SMS telling you to update your OS to the new build, 126.96.36.199. If you already have 188.8.131.52, you’re good to go. Stores are being sent updated units right away so sales shouldn’t be interrupted.
Nokia has reportedly confirmed that some if its North American 5800 XpressMusic handsets are having 3G connectivity issues. The information, said to have been provided by an unnamed Nokia rep, suggests that only customers in Chicago and New York are experiencing difficulties while handsets in Dallas and Miami are working without issue. Nokia claims to be investigating both the device and the networks used in order to determine the source of the problem. Here’s the PR blurb:
We have learned that some Nokia 5800 XpressMusic devices are having issues with 3G performance. This is a very isolated problem concerning only the North American market* and is not specific to any other region or country. We are currently investigating the matter further to find a quick remedy to the situation. Customer satisfaction and product quality are very important to Nokia and we take all quality and customer satisfaction-related issues seriously. Nokia is investigating the issue. Existing customers of the 5800 XpressMusic who experience 3G signal issue with the device are advised to contact Nokia Customer Care.
*only NY and Chicago affected, in Dallas and Miami the devices are working OK. The investigation is ongoing on the device itself and the network used in these cases.
No word on how this will effect the general availability of the device but regardless of the outcome, such a problematic launch of Nokia’s first S60 5th Edition in the US does not bode well. On the other hand, here’s our theory: 3G handsets are developing AI and refuse to be crippled any longer by AT&T’s sorry excuse for a high-speed data network as it continues to reach new lows in several big cities around the country.
Bear with us while we try and get a handle on the situation, but it has come to our attention that the Nokia flaship store in New York City has pulled the 5800 XpressMusic NAM from its shelves. Apparently the move is completely related to the whole no 3G signal fiasco which led to massive amounts of returns but who knows. Perhaps all of their units have bum earpieces? Currently the Nokia USA online shop is showing the 5800 as backordered, a perfect excuse to hide behind while a defective product gets patched up behind the scenes. But we wouldn’t know anything. You know, with us being BlackBerry and Apple fanboys…