New survey details the ways your cell phone service sucks

By on August 3, 2012 at 4:05 PM.

New survey details the ways your cell phone service sucks

Cell Phone User Survey

Pew surveyed nearly 2,000 cell phone users about their biggest gripes and their top answers were hardly surprising: Dropped calls and slow data. Overall, Pew found that 72% of users experienced dropped calls at least once in a while and that 77% of users said they had experienced slow data speeds at least every now and then. Other top complaints included receiving spam texts (69% of all text messaging users) and receiving unwanted telemarketing calls at least once (68% of all cell phone users). The survey also showed that smartphone owners were marginally more likely than standard cell phone users to experience dropped calls and slow data speeds, and to receive unwanted calls or texts. More →

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Tablet takeover: Pew study shows how tablets are changing consumer behavior [infographic]

By on October 25, 2011 at 12:30 PM.

Tablet takeover: Pew study shows how tablets are changing consumer behavior [infographic]

Tablet adoption is exploding in the United States and a new study conducted by Pew Research Center shows that 11% of consumers in the U.S. now own tablets just 18 months after Apple redefined the category in March of 2010. According to Pew’s survey of 1,159 tablet owners in the U.S., 77% of them use their tablets daily — about 90 minutes per day on average — and 53% of tablet owners use their slates to read news each day. 67% of owners in the U.S. use their tablets for general web browsing, and other popular activities include sending and receiving email (54%), social networking (39%), gaming (30%), reading books (17%) and watching movies and videos (13%). A massive infographic highlighting key findings from Pew’s study follows below. More →

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Pew: Adults still prefer voice calls to text messages

By on September 20, 2011 at 7:00 AM.

Pew: Adults still prefer voice calls to text messages

American adults still prefer communicating by voice over sending and receiving text messages according to a recent survey conducted by The Pew Research Center. Pew surveyed 2,277 Americans ages 18 and older between April 26th and May 22nd of this year, and found that nearly three-quarters of them send and receive text messages. Despite the increased popularity of text messaging among adults in the U.S., however, only 31% prefer messaging to voice calls. More than half — 53% — said voice calling was their preferred means of communications rather than SMS, and 14% said their preference would depend on the situation. Pew also notes that young adults between the ages of 18 and 24 are by far the most active users of text messaging, with the average user in that age range exchanging more than 100 messages each day. More →

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