Outage

General
December 8, 2010
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Verizon Wireless fixes 3G data network glitch; affected Web browsing only

By on December 8, 2010 at 8:47 AM.

Verizon Wireless fixes 3G data network glitch; affected Web browsing only

Verizon Wireless just sent us a statement on its brief 3G network glitch that happened last night and early this morning — our devices seemed to act fine, but apparently the glitch had to do with Internet browsing on devices. Full service has been completely restored at this point, but here’s the full statement for those who are interested:

Last night, during routine maintenance of our 3G network, a technical glitch hampered the ability of customers to reach the Internet through web browsers on their phones. This technical glitch lasted from approximately 1:40 am – 5 am ET, and covered a large proportion of our regular network. 3G network coverage was never out, just this one particular service. Full capabilities were fully restored at approximately 5 am ET. We apologize to any and all affected customers.

23 Comments
Software
November 5, 2010
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Google Voice suffering massive outage?

By on November 5, 2010 at 5:29 PM.

Google Voice suffering massive outage?

Our Inbox is flooded with complaints from frustrated Google Voice users who are unable to login to their accounts. Navigating to Google Voice via the browser simply yields a 502 error and trying to access GV from the ; the reports began to flow in about 30 minutes ago. Sound off Google Voice users. Is it working for you?

UPDATE: Google Voice seems to have just come back up. We’re not sure what caused the outage, but we’ve reached out to Google and will update this post with any response.

11 Comments
Exclusive
August 24, 2010
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Verizon Wireless, RIM data issues/outage in Midwest?

By on August 24, 2010 at 3:48 PM.

Verizon Wireless, RIM data issues/outage in Midwest?

One of our Verizon Wireless sources has just forwarded us an internal email detailing some data issues in the Midwest. According to the email, the issue affects only data, not voice, and is currently happening in over 3 states. Additionally, it looks like there is an issue with “RIM’s Switch” that is playing with the emotions of all carriers nationwide, not just Verizon. How you looking out there BGR friends? Phones working ok?

79 Comments
Services
June 11, 2010
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AT&T experiencing data outages nationwide

By on June 11, 2010 at 4:10 PM.

AT&T experiencing data outages nationwide

Small ATT LogoWe’ve been getting tons of email from AT&T customers all over the States — Louisiana, Alabama, New York, Connecticut, California, Massachusetts, etc. — all experiencing data outages. We gave the folks over at AT&T a call and were told that their is indeed a nationwide 2G data outage that is “being worked on.” How about it AT&T folks? Does your cellular device worky on 2G? Oh yeah…those of you on other networks, try not to gloat too much.

195 Comments
Breaking
November 17, 2009
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T-Mobile resumes Sidekick sales

By on November 17, 2009 at 12:36 AM.

T-Mobile resumes Sidekick sales

Remember that whole Sidekick data loss incident? Well, it seems as if T-Mobile is looking forward to putting it behind them as we’ve just received a statement saying:

“T-Mobile is pleased to announce that Sidekick sales have resumed. New pricing for the Sidekick LX 2009 will be $149.99 with a two-year contract and the Sidekick 2008 will be $49.99 with a two-year contract.”

But after everything that happened, and heck, all the new hotness available, is anyone going to be picking up a Sidekick anytime soon?

30 Comments
Breaking
November 3, 2009
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T-Mobile voice outage?

By on November 3, 2009 at 6:46 PM.

T-Mobile voice outage?

t-mobile-logoDetails are scarce, but we’ve been receiving a flood of tips about T-Mobile’s voice service. It’s ranged from a “global outage” to local tower issues, so we’re asking you guys, if you’re on T-Mobile, are you having an issue? One of our T-Mobile phones is going from full 3G to SOS back and forth, so maybe this isn’t just fairy dust and pink ponies.

507 Comments
News
October 15, 2009
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Microsoft and Danger recover “most” Sidekick user data

By on October 15, 2009 at 3:41 PM.

Microsoft and Danger recover “most” Sidekick user data

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These past two weeks have been one hell of an emotional roller coaster for Sidekick users, but it looks as if all isn’t lost as Roz Ho, Corporate Vice President of Premium Mobile Experiences for Microsoft posted this message on T-Mobile’s Sidekick forum:

We are pleased to report that we have recovered most, if not all, customer data for those  Sidekick customers whose data was affected by the recent outage.  We plan to begin restoring users’ personal data as soon as possible, starting with personal contacts, after we have validated the data and our restoration plan. We will then continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible.

We now believe that data loss affected a minority of Sidekick users.  If your Sidekick account was among those affected, please continue to log into these forums for the latest updates about when data restoration will begin, and any steps you may need to take. We will work with T-Mobile to post the next update on data restoration timing no later than Saturday.

So just what was the cause of this who debacle? Oh you know, just another one of those “system failures” caused by a mischievous data gnome that triggered a “data loss in the core database and the back-up.” Oh well, it happens. At least you’re likely to get getting your data, one months free service and a $100 gift card for the inconvenience. Or maybe not the last two parts?

Read

19 Comments
News
October 12, 2009
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T-Mobile USA releases official statement on Sidekick outage, $100 gift card

By on October 12, 2009 at 8:58 PM.

T-Mobile USA releases official statement on Sidekick outage, $100 gift card

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There’s not too much to say so we’ll let T-Mobile do the talking…

Dear valued T-Mobile Sidekick customers:

We are thankful for your continued patience as Microsoft/Danger continues to work on preserving platform stability and restoring all services for our Sidekick customers.  We have made significant progress this past weekend, restoring services to virtually every customer.  Microsoft/Danger has teams of experts in place who are working around-the-clock to ensure this stability is maintained.
Regarding those of you who have lost personal content, T-Mobile and Microsoft/Danger continue to do all we can to recover and return any lost information.  Recent efforts indicate the prospects of recovering some lost content may now be possible.  We will continue to keep you updated on this front; we know how important this is to you.

In the event certain customers have experienced a significant and permanent loss of personal content, T-Mobile will be sending these customers a $100 customer appreciation card.  This will be in addition to the free month of data service that already went to Sidekick data customers.  This card can be used towards T-Mobile products and services, or a customer’s T-Mobile bill.  For those who fall into this category, details will be sent out in the next 14 days – there is no action needed on the part of these customers.  We however remain hopeful that for the majority of our customers, personal content can be recovered.

Sidekick customers can continue to visit T-Mobile Sidekick Forums (http://www.t-mobile.com/sidekick) on a regular basis to access the latest updates, as well as FAQs regarding this service disruption.  The Forums also offers tips and suggestions for rebuilding content on your device.

58 Comments
General
October 4, 2009
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T-Mobile Sidekick users left in the dark as data outage continues

By on October 4, 2009 at 10:00 PM.

T-Mobile Sidekick users left in the dark as data outage continues

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In case you’ve not heard by now, T-Mobile Sidekick users have been trying to live a normal life this weekend while suffering from the ill effects of what surely has to be the be all and end of all of mobile data outages. As it stands, it appears that every single Sidekick user across the country is unable to use any services that pass through Danger’s servers meaning the only thing they’re currently able to do is make calls and send text. Everything from email, IM and, perhaps worst of all, contacts are unavailable. Yesterday T-Mobile promised that it would have services up and running by late evening, but this obviously did not happen which is why our inboxes are being flooded by the suffering. We’re still waiting on an update from T-Mobile on this matter, but rest assured that we’ll let you know what’s going on just as soon as we hear.

Thanks to everyone that sent this in!

121 Comments
BG's Corner
September 26, 2009
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AT&T MMS outage?

By on September 26, 2009 at 3:15 PM.

AT&T MMS outage?

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Oh yeah. You read that correctly. We’ve received a couple tips about MMS possibly being down completely for some AT&T subscribers and a quick call to AT&T’s customer care line revealed that there is a known latency issue with MMS in all states with no estimated time of repair.

So we ask you, dear readers: is your MMS feature working on your iPhones?

234 Comments
General
September 22, 2009
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BlackBerry Internet Service down in North America again?

By on September 22, 2009 at 1:18 PM.

BlackBerry Internet Service down in North America again?

We’ve been hit with a flood of tips, signals of distress, and even violent outbursts about another possible BIS outage for BlackBerry subscribers. Verizon seems to be popping up as a common theme in these tips, so we’ll ask you guys… any issues?

194 Comments