BlackBerry bug knocks millions of users offline in Europe, Middle East and Africa

By on October 10, 2011 at 12:01 PM.

BlackBerry bug knocks millions of users offline in Europe, Middle East and Africa

BlackBerry users in Africa, the Middle East and Europe have been without service since 11:00 a.m. Monday, The Telegraph reports. A bug on Research In Motion’s server in Slough, England is to blame and it appears to have impaired all users, independent of carrier or device. RIM has not issued a statement on the matter. “There is an issue with BlackBerry services at present,” a T-Mobile UK representative said on Twitter. “RIM [is] investigating this at present.” Additionally, Batelco, a wireless carrier in Bahrain, issued a statement that confirmed the service was out in the entire country and explained the issue is being “dealt with by BlackBerry providers in Canada.” More →

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Skype service down for some, quick fix available now [updated]

By on May 26, 2011 at 9:45 AM.

Skype service down for some, quick fix available now [updated]

Skype confirmed early Thursday morning that some users may experience connection issues signing into the service or making Skype calls. The company says it has identified the problem and has posted instructions for fixing the issue. The good news is it doesn’t look like the outage will be as massive as the one last December, which was later blamed on an overloaded cluster of support servers. If you’re experiencing issues now, hit the jump for some quick fix instructions from Skype. Just don’t blame it on Microsoft, alright?

Update: Skype says Windows users should update their client to the newest version for an immediate and easier fix. A Max OS X update is also on the way. More →

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Windows Phone 7 suffers second outage this week

By on May 6, 2011 at 9:50 PM.

Windows Phone 7 suffers second outage this week

Microsoft has confirmed that its Windows Phone 7 platform on Friday suffered its second major outage this week. Early on Friday, users began reporting that they could not access Xbox LIVE services from their Windows Phone 7 devices. BGR had independently confirmed the issue on two separate devices, and now Microsoft has acknowledged the outage via its official Windows Phone support team Twitter account. “It’s a new issue that users are unable to access Xbox LIVE features at this time,” a Microsoft official posted to the Twitter account. Earlier this week, Microsoft’s Windows Marketplace suffered an outage that prevented users from accessing the company’s mobile app store during a scheduled maintenance that was extended due to complications. More →

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Verizon's 4G LTE network back online

By on April 28, 2011 at 11:08 AM.

Verizon's 4G LTE network back online

Moments ago, Verizon Wireless confirmed that its 4G LTE network is back online. The network went down early yesterday morning and remained out of service for more than 24-hours in some areas. We’ve confirmed a signal with our Samsung DROID Charge here in New York City as well. Verizon has yet to say whether or not it will issue any sort of rebate to customers affected by the outage. More →

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HTC DROID Incredible 2, Casio G'zOne Commando available today; DROID Charge delayed?

By on April 28, 2011 at 7:30 AM.

HTC DROID Incredible 2, Casio G'zOne Commando available today; DROID Charge delayed?

Not a bad day to be an Android-loving Verizon Wireless customer. The nation’s largest wireless carrier has made two new handsets available: the sleek HTC DROID Incredible 2 and the ruggedized Casio G’zOne Commando. Both handsets run Android 2.2 (Froyo) and will retail for $199.99 with a signed 2-year contract. A third handset, the Samsung DROID Charge, is scheduled for release today as well… however, our inbox is littered with tips stating that the device will not hit store shelves today due to yesterday’s nationwide LTE outage. We’ve reached out to Verizon Wireless for comment and will update this post with any relevant information provided.

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Verizon: Engineers working to resolve 4G LTE outage

By on April 27, 2011 at 6:31 PM.

Verizon: Engineers working to resolve 4G LTE outage

On Wednesday morning our inbox was flooded with complaints from readers stating that Verizon Wireless’ 4G LTE network was down — claims we were able to confirm with our Samsung Charge in New York City. Verizon Wireless has acknowledged the problem and is keeping its customers up-to-date via Twitter. “We’re aware of an issue with the 4G LTE connections and our network engineers are working to resolve quickly,” Verizon’s official account tweeted today. It followed up three hours later with “Investigating 4G LTE network issue; ThunderBolts making voice calls, may get slower 1xRTT data.” Verizon says it will keep its customers updated as its works to resolve the problem. More →

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The faster they are, the harder they fall: Verizon suffers major 4G LTE outage

By on April 27, 2011 at 8:21 AM.

The faster they are, the harder they fall: Verizon suffers major 4G LTE outage

Verizon Wireless’ speedy 4G LTE network hit another milestone on Tuesday night: its first major outage. BGR has confirmed what dozens of tipsters have been telling us all night via email — Verizon’s LTE services are currently unavailable across the country, and they have been unavailable for several hours now. We’ve confirmed the outage here in New York City with our Samsung DROID Charge and have noticed that Verizon’s 3G network also appears to be unavailable. There’s no official word from Verizon Wireless on the outage, so it’s unclear how long it will last.

UPDATE: Verizon posted the following to its official Twitter account: “We’re aware of an issue with the 4G LTE connections and our network engineers are working to resolve quickly. Investigating 4G LTE network issue; ThunderBolts making voice calls, may get slower 1xRTT data.”

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Netflix issues apology, service credit for Instant downtime

By on March 24, 2011 at 7:57 AM.

Netflix issues apology, service credit for Instant downtime

In the wake of Tuesday’s Netflix Instant outage, the company has issued a mea culpa and service credit to affected users. “We are sorry for the inconvenience this may have caused,” reads an email from Netflix. “If you attempted and were unable to instantly watch TV episodes or movies yesterday, click on this account specific link in the next 7 days to apply your 3% credit to your next billing statement for your Watch Instantly Unlimited plan.” The note does not explain why the service when down, rather it references “technical issues.” The full text of the letter is after the break.
More →

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Netflix streaming service down?

By on March 22, 2011 at 10:54 PM.

Netflix streaming service down?

Our inbox is littered with tips from frustrated Netflix users attempting to stream videos from the site’s service. Reports state that Netflix’s Instant service, in all its forms, has been down for the last several hours. If you were planning to have a nice evening in with your main-squeeze and a slightly dated movie, this certainly would put a damper on those plans. Anyone out there experiencing this?

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Smash and grab at Vodafone UK facility leaves ‘several hundred thousand’ users without service

By on February 28, 2011 at 1:56 PM.

Smash and grab at Vodafone UK facility leaves ‘several hundred thousand’ users without service

A late night burglary at a Vodafone technical facility in the UK has affected the service of “several hundred thousand” users. Via its forums, the company explained:

We had a break in last night at one of our technical facilities which resulted in damage done to some of our equipment. This means that some customers may be experiencing temporary loss of voice, sms and internet services. We are working quickly to restore these and will be back to normal as soon as we can. There has been no impact on the privacy of customers’ data.

In a subsequent FAQ post, Vodafone confirms that the vandalized site was in Basingstoke, the event occurred between 1:00AM and 2:00AM GMT, and that “specialist network equipment and IT hardware was stolen.”

The company expects its services to be fully restored by this afternoon. Any of UK readers experience this outage? More →

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BlackBerry BIS down nationwide?

By on January 29, 2011 at 11:00 AM.

BlackBerry BIS down nationwide?

We have been getting tips all morning that RIM’s BlackBerry Internet Service (BIS) has been down for a number of hours nationwide, for all carriers. Unfortunately this outage looks like it’s not just the email portion of the BIS service, but all data as well, which is quite frustrating. Is your BlackBerry data not working? Hit us in the comments with your carrier and approximate location, alright?

Thanks to everyone that sent this in!

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Virginia-based Verizon Wireless subscribers: No, we cannot hear you now

By on January 24, 2011 at 4:30 PM.

Virginia-based Verizon Wireless subscribers: No, we cannot hear you now

If the countless emails that have hit our inbox over the course of the past few hours are to be believed, Verizon Wireless is having some issues in Virginia. And by “some issues,” we mean the carrier’s voice and data services are out of commission across the entire state. Verizon Wireless’ tech support team has confirmed the problem to BGR, and it states that the cause of the massive outage is currently unknown. Verizon says it is investigating the matter just as fast as it can, of course, though the company has no idea when service will be restored.

UPDATE: We’re told that service has been restored for most subscribers as of shortly before 5:00 PM.

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Massive Skype outage explained by company’s CIO; $1 service credit to affected users

By on December 29, 2010 at 11:02 PM.

Massive Skype outage explained by company’s CIO; $1 service credit to affected users

If you’re a frequent Skype user, you probably noticed, or heard about, a massive outage that the service was experiencing last week. In a blog post today, the VoIP company’s CIO, Lars Rabbe, explained exactly what happened to cause the interruption.

On Wednesday, December 22, a cluster of support servers responsible for offline instant messaging became overloaded. As a result of this overload, some Skype clients received delayed responses from the overloaded servers. In a version of the Skype for Windows client (version 5.0.0152), the delayed responses from the overloaded servers were not properly processed, causing Windows clients running the affected version to crash.

Users running either the latest Skype for Windows (version 5.0.0.156), older versions of Skype for Windows (4.0 versions), Skype for Mac, Skype for iPhone, Skype on your TV, and Skype Connect or Skype Manager for enterprises were not affected by this initial problem.

However, around 50% of all Skype users globally were running the 5.0.0.152 version of Skype for Windows, and the crashes caused approximately 40% of those clients to fail. These clients included 25–30% of the publicly available supernodes, also failed as a result.

Along with its official mea culpa, Skype has begun sending emails to some of the affected users offering a $1 service credit. Skype asserts that it has taken measures to prevents such an outage from happening again. More →

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