BlackBerry outage could cost RIM $100 million

By on October 14, 2011 at 3:20 PM.

BlackBerry outage could cost RIM $100 million

Research In Motion’s recent BlackBerry outage was the worst in the company’s history, leaving BlackBerry users in the Middle East, Europe, parts of South America, Canada, Africa and the United States without service for a total of three days. This major outage could cost the Canadian vendor more than $100 million, Financial Post reported on Friday. The costs include refunds RIM may have to issue carriers for monthly fees it collects for each BlackBerry user. “Given a large portion of global traffic looks potentially affected we believe that a 5% impact to service fee revenue is plausible though likely worse case,” JPMorgan Chase analyst Rod Hall said. Read on for more. More →

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BlackBerry outage affects millions for third day [updated]

By on October 12, 2011 at 7:25 AM.

BlackBerry outage affects millions for third day [updated]

After having initially said the issues were resolved following one day of service interruptions, millions of BlackBerry users across Europe, the Middle East, Africa and even some areas in South America still find themselves without access to the Wen or messaging services for the third consecutive day. Research In Motion confirmed earlier that a bug on a Blackberry server was responsible for knocking millions offline on Monday, and the Waterloo, Ontario-based smartphone maker elaborated on Tuesday that the continued interruption was caused by a core switch failure. RIM now says the outage has caused a large backlog of data that must be cleared before service can return to normal. No firm timeline has been issued.

UPDATE: Our inbox is starting to get hit with reports of service interruptions in the U.S. and Canada as well. Is your BlackBerry not working this morning? Leave us a comment below and let us know.

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BlackBerry EMEA outage spills over to second day [updated]

By on October 11, 2011 at 12:30 PM.

BlackBerry EMEA outage spills over to second day [updated]

BlackBerry users across Europe, the Middle East and Africa again find themselves without service on Tuesday as a bug that knocked millions of users offline on Monday has seemingly resurfaced. Research In Motion announced early Tuesday morning that BlackBerry service across the EMEA region had been restored, but the Associated Press later reported that Internet and messaging services for users across the region are again offline. The report was later confirmed by several carriers including T-Mobile UK, Vodafone UK and Etisalat in the United Arab Emirates. The cause of the outage is unclear, however a report on Monday attributed the massive service interruption to a bug on a RIM server in England.

UPDATE: RIM has stated that Tuesday’s outage was due to a core switch failure. More →

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BlackBerry bug knocks millions of users offline in Europe, Middle East and Africa

By on October 10, 2011 at 12:01 PM.

BlackBerry bug knocks millions of users offline in Europe, Middle East and Africa

BlackBerry users in Africa, the Middle East and Europe have been without service since 11:00 a.m. Monday, The Telegraph reports. A bug on Research In Motion’s server in Slough, England is to blame and it appears to have impaired all users, independent of carrier or device. RIM has not issued a statement on the matter. “There is an issue with BlackBerry services at present,” a T-Mobile UK representative said on Twitter. “RIM [is] investigating this at present.” Additionally, Batelco, a wireless carrier in Bahrain, issued a statement that confirmed the service was out in the entire country and explained the issue is being “dealt with by BlackBerry providers in Canada.” More →

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