Apple Customer Satisfaction

Apple tops PC satisfaction ratings for tenth straight year

By on September 18, 2013 at 5:30 PM.

Apple tops PC satisfaction ratings for tenth straight year

Apple has now remained atop the American Customer Satisfaction Index of personal computers for 10 years straight. After consistently ranking behind Hewlett-Packard throughout the 1990s and then subsequently failing to outpace Dell, Apple finally scored the highest rating in ACSI’s personal computer category in 2004 and has never dropped below its competition since. Some of the factors that ACSI uses when ranking the companies include the perceived quality and value of the computers, customer loyalty and the number of complaints registered. 9to5Mac points out that although the ACSI’s report is called titled “Personal Computers,” ACSI also includes tablets when deciding a score, which means iPads are included as well as Macs.

No Comments
Featured
How To Solve Email Overload

How I destroyed email

By on August 22, 2013 at 11:15 AM.

How I destroyed email

Email was destroying my life, so I destroyed email. I crushed everything about it that I hated, leaving only what I absolutely needed. I tore apart my entire workflow and upended the way I deal with digital communications. On my computers, on my phones, everywhere. What remains shouldn’t even be called email; it’s something entirely new and significantly less painful. I used to do things the old way — flags, folders, leaving things marked as unread, reminders, alarms and worst of all, hundreds of thousands of emails sitting in my inboxes, never to be looked at again. It had to stop, so I stopped it. More →

No Comments
Apple WWDC 2013 Tickets Sell Out

Apple’s WWDC 2013 tickets sold out – in under 3 minutes

By on April 25, 2013 at 1:05 PM.

Apple’s WWDC 2013 tickets sold out – in under 3 minutes

Doom and gloom aside, it looks like there are still a few people eager to develop for Apple’s iOS and OS X platforms. Tickets for Apple’s annual Worldwide Developer Conference this year went on sale at 1:00 p.m. EDT and they’re already sold out according to Apple’s website — and it took less than 3 minutes for all of them to go. To put Thursday’s unbelievable sellout into context, WWDC 2011 sold out in just under 12 hours and WWDC 2012 sold out in about 2 hours. Among the highlights expected at this year’s WWDC are an overhauled user interface in Apple’s iOS 7 software and an updated version of OS X. Apple might have a few surprises in store as well, and the show kicks off on June 10th in San Francisco.

No Comments
WWDC 2013 Tickets

Tickets for Apple’s WWDC 2013 are now on sale

By on April 25, 2013 at 1:00 PM.

Tickets for Apple’s WWDC 2013 are now on sale

Apple pays out more than $1 billion to third-party developers who sell apps in its iOS and Mac App Stores each quarter, so the hefty $1,599 it charges for each ticket to its annual Worldwide Developer Conference seems like a good value. The company recently recently announced that WWDC 2013 tickets would go on sale at 1:00 p.m. EDT on Thursday, and Apple has now made them available to purchase online. More →

No Comments
Rumor
Apple reportedly halts Mac supply orders amid tanking PC sales

Apple reportedly halts Mac component orders amid tanking PC sales

By on April 18, 2013 at 12:15 PM.

Apple reportedly halts Mac component orders amid tanking PC sales

The ongoing crash of the PC industry hasn’t just affected Windows-based vendors such as Dell and HP — it’s also reportedly taking a toll on Apple. Supply chain sources have told Digitimes that Apple “stopped placing component orders for its Mac series products recently,” an indication that the company had significantly overestimated how many Macs it would sell in the first half of 2013. The most recent numbers from IDC show that PC shipments in the first quarter of 2013 fell by 14% year-over-year, while big-name vendors such as HP and ASUS saw their shipment numbers decline by more than 20% year-over-year. IDC also said that while Apple “fared better than the overall U.S. market,” it “still saw shipments decline as its own PCs also face competition from iPads.”

No Comments
Apple MacBook Gigabit Wi-Fi

Latest OS X update confirms gigabit Wi-Fi coming to new Macs

By on April 10, 2013 at 10:55 PM.

Latest OS X update confirms gigabit Wi-Fi coming to new Macs

If Apple (AAPL) does release its next-generation MacBooks this spring, it seems they’ll come with super-fast Wi-Fi capabilities. 9to5Mac reports that the latest version of OS X that Apple seeded to developers this week contains code supporting the 802.11ac standard, also known as “5G Wi-Fi,” that is capable of delivering theoretical peak speeds of 1.3Gbps and is a major step forward in the evolution of Wi-Fi. The added code confirms a report from earlier this year about Apple and Broadcom (BRCM) teaming up to bring gigabit-speed 802.11ac chips to the 2013 Mac lineup. Asus (2357) became the first company to produce a notebook with 802.11ac connectivity last year with its G75VW gaming laptop.

No Comments
Tim Cook China Apology Letter Translation

Complete translation of Apple CEO Tim Cook’s apology to customers in China now available

By on April 4, 2013 at 7:38 PM.

Complete translation of Apple CEO Tim Cook’s apology to customers in China now available

Apple (AAPL) CEO Tim Cook has already issued two major apologies in his short time as chief executive at Apple, and the latest came earlier this week. In a lengthy letter, Cook apologized to customers in China, where Apple had been accused of intentionally avoiding warranty replacements for iPhones and Mac computers in order to skirt local laws that would require a new full warranty on the replacement products. The CEO admitted no wrongdoing in his apology, but China’s state-run media was instantly swayed and went from being Apple critics to Apple cheerleaders in the blink of an eye. What was so compelling in Cook’s apology that caused China’s Global Times to sing a new tune so quickly? Via Forbes, the complete translation of Tim Cook’s apology letter follows below. More →

No Comments
Apple Store New Years Robbery

Thieves stole more than $1 million worth of Apple products during a New Years Eve heist

By on January 1, 2013 at 6:19 PM.

Thieves stole more than $1 million worth of Apple products during a New Years Eve heist

As the world celebrated the New Year, masked men forced their way into an Apple (AAPL) retail store in Paris and made off with an estimated $1.32 million worth of iPads, iPhones and Macs, according to The Wall Street Journal. The suspects are said to have broken in through an employee entrance, slightly injuring a cleaner and a security guard. Apple products have been a hot commodity for thieves this year. In November, more than $1.5 million worth of iPad minis were stolen from a cargo building at John F. Kennedy airport, however the perpetrators were later arrested. The Apple Store heist is currently being investigated by French authorities.

No Comments
Rumor
Mac Mini Manufacturing USA

Apple to reportedly move Mac mini production to U.S.

By on December 27, 2012 at 8:55 PM.

Apple to reportedly move Mac mini production to U.S.

Apple (AAPL) CEO Tim Cook confirmed in a recent interview that the Cupertino, California-based company plans to invest $100 million in an effort to move the manufacturing of some of its products out of the Far East and into the United States. Cook noted that Apple would work with manufacturing partners in its effort, and now a new report from Digitimes suggests that Apple and OEM partner Foxconn will work to move Mac mini production lines back to the U.S. Mac mini shipments are expected to total 1.8 million units in 2013, up 30% from an estimated 1.4 million units in 2012, making this low-volume PC a perfect jumping-off point for Apple’s U.S. manufacturing efforts. Earlier speculation suggested the Mac Pro would be the first new U.S.-built Mac.

No Comments
Mac Production US

Tim Cook confirms Apple is shifting some Mac production to U.S.

By on December 6, 2012 at 8:25 AM.

Tim Cook confirms Apple is shifting some Mac production to U.S.

In a lengthy interview with Bloomberg Businessweek, Apple (AAPL) CEO Tim Cook confirmed that the company is making investments in an effort to move some Mac production back to the United States. “Next year we are going to bring some production to the U.S. on the Mac,” Cook told the magazine in an interview published on Thursday. “We’ve been working on this for a long time, and we were getting closer to it. It will happen in 2013. We’re really proud of it. We could have quickly maybe done just assembly, but it’s broader because we wanted to do something more substantial. So we’ll literally invest over $100 million. This doesn’t mean that Apple will do it ourselves, but we’ll be working with people, and we’ll be investing our money.” The news comes just days after it was revealed that at least some late-2012 iMac models are being assembled in the U.S.

No Comments
T-Mobile iPhone Network

Cyber security pioneer predicts Apple’s closed philosophy will end its dominance

By on November 29, 2012 at 5:46 PM.

Cyber security pioneer predicts Apple’s closed philosophy will end its dominance

In an interview with Reuters, cyber security expert and Kaspersky Lab CEO Eugene Kaspersky said that Apple (AAPL) won’t be able to sustain its growth following its closed philosophy. The Cupertino-based company is known for its tight integration of hardware and software throughout its computer, music, smartphone and tablet line of devices. Despite this, Apple has seen great success and at one point cornered the music, mobile and tablet market. In recent times, however, the iPhone maker has lost market share from increased competition from both Google (GOOG) and Microsoft (MSFT). More →

No Comments
Apple Intel Mac Analysis

Apple’s switch away from Intel ‘not likely anytime soon’

By on November 6, 2012 at 1:00 PM.

Apple’s switch away from Intel ‘not likely anytime soon’

Shares of Intel (INTC) dipped on Monday following reports that Apple (AAPL) is working toward a shift away from Intel processors in its Mac computers. Apple’s line of MacBook notebooks is the most popular laptop line in the world, and such a move would undoubtedly have a big negative impact on Intel’s business. Industry watchers did not appear to be surprised by the news, as Apple’s eventual move toward using in-house chipsets to power its computers follows the same logical course Apple took with its mobile device lineup. According to Sterne Agee analyst Shaw Wu, however, Apple’s inevitable shift away from Intel chipsets won’t happen any time soon. More →

No Comments

New Java 7 exploit can be used to compromise Windows, Mac OS X or Linux computers

By on August 28, 2012 at 6:25 PM.

New Java 7 exploit can be used to compromise Windows, Mac OS X or Linux computers

Java 7 Security Exploit

A vulnerability in the latest Java 7 runtime has been discovered that can be exploited and used for malicious attacks, Computer World reported. While all the reported exploits thus far have targeted Windows PCs, according to Errata Security CTO David Maynor, both Mac and Linux computers are just as vulnerable to attacks. “This exploit works on OS X if you are running the 1.7 JRE [Java Runtime Environment],” said Maynor, who was able to exploit the vulnerability in both Firefox 14 and Safari 6 on OS X 10.8. The exploit is considered “super dangerous” and could compromise a computer simply by browsing a malicious or hacked website.Computer World suggests that users disable Java until Oracle (ORCL) releases a patch to address the problem. More →

No Comments