Verizon Wireless on Thursday announced that the company was ranked No.1 in network quality in five of the six regions covered by a recent J.D. Power and Associates survey. Between July and December 2011, J.D. Power conducted customer surveys that found Verizon had the best network in five regions covering 44 states. “This study is yet another acknowledgement of Verizon Wireless’ dedication to the overall customer experience,” the company said in a statement. The announcement follows the carrier’s recognition as J.D. Power’s top wireless customer care provider. “Not only is Verizon Wireless leading the way as the nation’s largest 4G LTE and fastest 4G network, but the company is focused on staying ahead of customers’ needs, understanding that its network is the backbone of everything its customers do with their wireless devices,” the company said in a statement to the press, which follows below. More →
J.D. Power and Associates released its 2011 U.S. Wireless Handset Customer Satisfaction Study, Volume 2 on Thursday, and Apple took the top spot among smartphone manufacturers for the sixth consecutive time. The iPhone maker had a score of 838 on a 1,000-point scale and was trailed by HTC, which had a score of 801. Samsung was ranked highest in the traditional handset category with a score of 718 and was followed closely by LG (717), Sanyo (716), and Sony Ericsson (709). The survey also found that customers with 4G-capable devices were more satisfied than those with 3G phones. Satisfaction among 4G phone users averaged out at a score of 819 versus 786 for 3G device users. Read on for more. More →
For the fifth time running, Apple has topped J.D. Power’s smartphone customer satisfaction survey. The iPhone earned a score of 795 out of a possible 1,000 points. In line with the last survey published in September 2010, Motorola and HTC followed Apple with scores of 763 and 762, respectively. Here’s how J.D. Power weighs the various categories:
Operation (30%); physical design (30%); features (20%); and battery function (20%). For smartphones, the key factors are: ease of operation (26%); operating system (24%); physical design (23%); features (19%); and battery function (8%).
Palm (736), Nokia (734), and Samsung (734) all scored below the industry average score of 761. RIM’s BlackBerry smartphones ranked lowest on the survey with a score of 732. Hit the jump for a chart of the results along with the full release. More →
If there’s one thing T-Mobile USA is known for, it’s solid customer service. J.D. Power and Associates found this out as well, as they have just announced that T-Mobile USA is the sole highest-ranking wireless provider in “Overall Customer Care Performance.” Congrats, T-Mobile. Now if you could only expand coverage and launch some kick-ass devices… More →