Apple customers are generally a shockingly loyal bunch. The company’s high repeat customer rate can be attributed to a combination of factors that concern iPhones themselves as well as Apple’s industry-leading customer service. Dealing with Apple’s customer care department has always been a pleasure compared to dealing with rival companies, and iPhones themselves have historically been very reliable, offering a consistently smooth user experience that people love.
But now, a new study suggests that things may be changing for the worse where the iPhone user experience is concerned. More →