internal memo

Former Palm CEO and current Senior Vice President and General Manager of HP’s Palm Global Business Unit Jon Rubinstein reportedly sent a memo to his team on Friday in order to address the less-than-stellar reviews the company’s new TouchPad tablet received from press and bloggers. Likening HP’s position with webOS to Apple’s position with Mac OS X year ago, Rubinstein reminds his team that despite the deficiencies mentioned in reviews, the company’s vision for webOS was recognized and reviewers as a whole see webOS’ potential. ”If you’ve seen the recent TouchPad reviews you know that the industry understands HP’s vision and sees the same potential in webOS as we do,” Rubinstein wrote in the memo. “David Pogue from the New York Times says ‘there are signs of greatness here.’ (I’ve included links to David’s review and others below.) You’ve also seen that reviewers rightly note things we need to improve about the webOS experience. The good news is that most of the issues they cite are already known to us and will be addressed in short order by over-the-air software and app catalog updates. We still have work to do to make webOS the platform we know it can be, but remember…..it’s a marathon, not a sprint.” BGR reviewed the HP TouchPad last month, and our determination was well-aligned with the consensus. Despite bogging and lackluster hardware, we saw great potential in webOS moving forward as HP attempts to gain mind share and market share in the already crowded smartphone and tablet spaces. Rubinstein’s full memo follows below.

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