Google has stated that it is in the process of restoring data to accounts affected by a bug that wiped out email and chat history for some Gmail users. The number of user accounts wiped out by the bug has also been revised down again, this time from 0.08% of Gmail’s user base to 0.02%, or roughly 36,000 accounts. Google apologized for the mishap and the company insists that no data was lost as a result of the bug. Some user accounts have already been restored, the company said, and the remaining accounts should be back to normal soon. Google says the bug was caused by a storage software update it began deploying over the weekend. As soon as engineers were alerted of the issue, they stopped rolling out the update and reverted back to the old software. More →
AT&T’s Captivate and T-Mobile’s Vibrant are among several Samsung Galaxy S-branded smartphones that have been plagued by GPS issues since they launched. While this isn’t the first time the manufacturer has issued a supposed fix, Samsung today announced the availability of a new app called GPS Restore — which has the sole purpose of restoring a device’s GPS settings to their original state. We’re not sure how this would help resolve any issues, unless Samsung is suggesting that some carrier tweaks are responsible for the problems. In any case, owners of with the Captivate or the Vibrant will undoubtedly be happy to give Samsung’s new GPS Restore app a whirl. Simply search the Android Market for “GPSSamsungRestore” to give it a go. More →
Earlier this month, BGR exclusively confirmed that Apple was working on fixes for a string of troublesome MacBook Air bugs. The issues were widespread, and they involved a variety of problems with display flickering, fading and discoloration when affected notebooks woke from sleep. Internal documents revealed by BGR suggested that the problems would be addressed by an upcoming software update and as expected, OS X 10.6.5 appears to have resolved the bugs described in those documents. Apple also issued a new support document on the matter. While Apple’s description of the issues does not appear to encompass all of the problems reported earlier this month, we have confirmed with several affected users that these bugs no longer occur on their devices. More →
Earlier today, BGR broke the news that a possible Facebook glitch or hack was disabling user accounts. We have now received a response from a Facebook spokesperson, who has confirmed that a bug is to blame for the mass-deactivations. Facebook’s official statement is as follows:
Earlier today, we discovered a bug in a system designed to detect and disable likely fake accounts. The bug, which was live for a short period of time, caused a very small percentage of Facebook accounts to be mistakenly disabled. Upon discovering the bug, we immediately worked to resolve it. It’s now been fixed, and we’re in the process of reactivating and notifying the people who were affected.
While the number of disabled accounts is undoubtedly a small percentage of Facbook’s total subscriber base, the number of users impacted by the bug is easily in the thousands. Facebook assured us that it is in the process of restoring affected accounts, however, and that everything should be back to normal soon.
UPDATE: We also asked Facebook about the odd request for a scanned ID which, to us, sounded extremely fishy. As it turns out, these requests were legitimate. Facebook clarified that in some account deactivation cases when no other options are available, users may be asked to provide valid IDs. One of the results of today’s bug was apparently the initiation of this process for affected users.
If you’re a Samsung Vibrant owner, you’re going to love this news. The company has announced that an over-the-air update, being referred to as JI6, is now rolling out to address that pesky GPS issue Galaxy S devices have been plagued with. The announcement, which came via Twitter, did not specify any other issues being addressed by said update. When you get the new bits onto your handset, let us know how your GPS performs.
Sprint has officially announced a maintenance-release software update for the Samsung Epic 4G; an update that was pseudo announced yesterday via a forum administrator. The details on the update are as follows:
9/30 – Samsung Epic Maintenance Release
- WiFi standby battery drain
- Amazon MP3 cannot download in 4G
- Large emails lag in upload speeds
- Increased 3G upload speeds
Update your software
- The software will be automatically downloaded to your phone since this is a recommended update.
- A System update screen will prompt the user to ‘Install now’ or ‘Install later’.
- If ‘Install later’ is selected, a reminder will be sent once or twice a day to install the update.
- If ‘Install now’ is selected, the phone will power down and then reboot.
- This update will take approximately 7-8 minutes to download and 7-8 minutes to install.
- The new software version is: S:D700.0.5S.DI18
- This update is available OTA (over the air) and will be pushed to your device. It is being pushed in stages, beginning on 9/30 12:00AM EST, and will be rolled out to users over several days.
- Your device must be on software version DI07 to perform the update to DI18. If you are still on DG17 or DG27, a Sprint Service and Repair Center should be able to update your device to DI07. The update from DI07 to DI18 is not yet available to the Service and Repair Centers. As soon as it is, this post will be updated.
Let us know when your Epic 4G gets the goods… and if it cures all that ails you. More →
Today, Samsung and AT&T announced an over-the-air update for the Captivate handset to address the units GPS performance. As the two companies state:
An update to improve the Samsung Captivate’s GPS performance is now available. Captivate customers will receive a notification on their device that an update is available and will simply need to download the file to update their phone. The updates will be pushed to customers’ devices over the next few weeks.
The update for the Captivate will also improve additional device functions, such as media scanning time, add the full version of QuickOffice and address Microsoft Exchange 2003 policy support.
We know that for many Captivate users this fix can’t come soon enough.
This may not be the news you’re looking for, but at least it is something. Samsung web product analyst, Carla Saaverda, tweeted that her company is currently testing a software fix for the Galaxy S GPS bug and that it should be released sometime in September. Not really much else to say about it. What do you think of this timeline? Good, bad, or indifferent? How is your GPS experience on your Galaxy S phone?
Epix users, it looks like it may finally be your time to shine. For those who haven’t been following the story, AT&T’s Samsung Epix had issues. Samsung pushed out a patch to resolve said issues but it only caused more issues. After promising to address the new problems in early May, Samsung has just pushed out a new ROM for the Epix that addresses the following:
- ”Slog Dump” Fix: On certain circumstances, the handset may report a “Slog Dump” error message. This software provides an update to the network layer which prevents the problem from occurring.
- Missed Email Audio Notifications: A previously released cab file for notifications is now included this firmware version. This enables the EPIX to provide audible notifications alerts for your emails when the device enters an unattended power saving mode.
- Outlook Notes SSP Support: The update contains the ability to synchronize the popular Notes feature available within Microsoft Outlook.
- Ascending Ringtone: Ringtone behavior design was set to ascending/escalating volume during inbound call regardless of setting specified. With this update, the handset will act in accordance to the volume settings selected.
Users also report that the major issue brought about by the initial Slog Dump patch — phones freezing on outbound calls — is now resolved as well. Beyond that, it looks like the only old bug still present is an issue with LED notifications but with all of the other issues that have been resolved, we doubt Epix users will be too upset. Got a slogged Epix? Hit the read link to get your fix on.
Whew. About a month ago, a German group by the name of Chaos Computer Club exposed a vulnerability in Nokia’s S60 handsets that allowed attackers to remotely disable messaging by simply sending a string of specifically formatted SMS messages. Dubbed the Curse of Silence, Chaos Computer Club responsibly contacted Nokia and carriers long before releasing details to the public and while some carriers responded immediately, Nokia apparently hung back for a while as it prepared a fix. S60 users whose carriers weren’t among the responsible few that addressed the issue need not worry as Nokia as finally released a cleanup tool, free of charge of course, that will repair any device affected by the exploit. While a preventative solution would have been preferable, something is better than nothing and the fix is confirmed to work. If you found yourself the victim of a CoS attack hit the read link, follow the simple instructions and you should be back in action in no time.
Are you still wrestling to bring your Zune 30GB back to life after it crapped out the other night? If so fear not, for Microsoft has published the official “solution” which will supposedly fix all of your troubles. It’s not a quick fix (though it is very easy), but at least if all goes well you’ll be able to have some tunes to listen to to occupy your mind from your blistering hang-over.
My Zune 30 is frozen. What should I do?
Follow these steps:
- Disconnect your Zune from USB and AC power sources.
- Because the player is frozen, its battery will drain—this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.
- Wait until after noon GMT on January 1, 2009 (that’s 7 a.m. Eastern or 4 a.m. Pacific time).
- Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.
Once the battery has sufficient power, the player should start normally. No other action is required—you can go back to using your Zune!
Well, there you have it. Microsoft’s solution to the Z2K9 issue is to let your Zune’s battery die and not plug it in until the big, bad leap year is finished with. Microsoft, do we even need to say how disappointed we are? You try to fight the MP3 juggernaut that is the iPod but your mighty warrior is brought down by a leap year? For shame.
Over the weekend, we reported on the growing body of circumstantial evidence that pointed to a flaw in the glass trackpad on the new MacBooks. A growing number of MacBook and MacBook Pro users have been reporting an unusual error with their trackpad. According to the forum discussions, the trackpad stops responding for 5-10 clicks after working for about 50 clicks. One MacBook owner took his complaints further than the forums and sent an email directly to Steve Jobs. According to Mac Rumors, Steve-O himself responded with a short but sweet email saying “Software fix coming soon”. Fake or for real? It is difficult to tell as Steve Jobs has been known to respond to emails in the past and the header information in this current email is consistent with previously reported emails. If this rumor pans out, then you MacBook owners can relax knowing that the problem lies with the software and not the hardware and that an easy fix may be coming soon.