Nokia: some N8 units have a ‘power management’ issue

By on November 18, 2010 at 3:00 PM.

Nokia: some N8 units have a ‘power management’ issue

Following widespread reports, Nokia confirmed on Thursday that some of its N8 smartphones are faulty. The response comes following reports from N8 owners around the world claiming that their devices inexplicably died. Users all complained of similar symptoms — the device wouldn’t reboot, take a charge or even power on after the failure. As some speculated, Nokia confirmed that the issue is related to power management.

There have been some reports in media on the Nokia N8 quality. Niklas Savander, head of Nokia sales and marketing, addresses the issue in a video interview published today in our company blog Nokia Conversations. In a limited number of Nokia N8 devices, there appears to be an issue relating to power management. As product quality is a top priority for Nokia, we have taken immediate actions to address this. As with any product performance issue, this is covered by Nokia’s warranty. Any affected consumers should contact their local Nokia Customer Care. We apologize for the inconvenience.

Thankfully, the issue does not affect all N8 handsets and as Nokia’s statement points out, faulty units will be replaced under warranty. More →

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Nokia 5800 XpressMusic handsets made before February may be defective

By on February 27, 2009 at 9:38 AM.

Nokia 5800 XpressMusic handsets made before February may be defective

According to mobile maniac Eldar Murtazin of Mobile-Review, Nokia is in for a world of hurt as more than one million 5800 XpressMusic handsets currently in the hands of users may be defective. Ouch. Long story short: Muratzin bought 10 5800XMs a while back and the speakers died within a few months — on all of them! He began to investigate the matter and, in the process, got Nokia Eurasia’s head of PR to fess up to the issue. Apparently Nokia’s original speaker supplier turned out to be a dud. Nokia switched as soon as it could but 5800XM handsets made before February likely have the defective speakers in them. So in other words, the 5800 NAM is finally here but you might want to think twice before purchasing one until Nokia Europe and Nokia US have an official statement on this, which will hopefully be ASAP. If you already have a 5800, your local Nokia customer care line should be able to tell you if your handset is affected based on your IMEI. Hit the jump for the purported statement from Vitoria Eremena, head of Nokia PR for Eurasia courtesy of Mobile-Review.

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