Apple hit with second class action suit over poor Siri performance

By on March 29, 2012 at 3:10 PM.

Apple hit with second class action suit over poor Siri performance

A class action lawsuit was filed in New York against Apple earlier this month, alleging that the company’s “misleading and deceptive” iPhone 4S ads depicted Siri as responsive and helpful. The complainant, Frank Fazio, argues that Siri is unresponsive and it often fails to understand what is being asked of it. Earlier this week, another class action suit was filed in Los Angeles that makes similar allegations, Los Angeles Times reports. “Through its nationwide multimedia marketing campaign, Apple disseminates false and deceptive representations regarding the functionality of the Siri feature,” the suit claims. “For example, in many of Apple’s television commercials, consumers are shown using Siri to make appointments, find restaurants, and even to learn the guitar chords to classic rock songs. In its advertisements, Apple depicts these tasks as easily accomplished ‘just by asking’ Siri.” It continues, “Apple’s deceptive commercials diverge greatly from the actual functionality and operation of the Siri feature as experienced by Plaintiff and fellow consumers.” The suit seeks relief and damages for the complainant and everyone else in the country who purchased an iPhone 4S. More →

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Apple sued over ‘misleading and deceptive’ Siri ads

By on March 12, 2012 at 4:05 PM.

Apple sued over ‘misleading and deceptive’ Siri ads

Apple is being sued in New York by Frank Fazio, who claims that Apple falsely advertises Siri as a responsive and helpful when in fact the virtual assistant is allegedly anything but, The Wall Street Journal reported on Monday. Represented by Robbins Geller Rudman & Dowd, Fazio’s class-actions suit seeks unspecified damages and and a court order demanding that Apple cease all misleading advertising that depict Siri as responsive, user-friendly feature. “On many of Apple’s television advertisements, individuals are shown using Siri to make appointments, find restaurants, and even learn the guitar chords to classic rock songs or how to tie a tie,” Fazio’s complaint reads. “In the commercials, all of these tasks are done with ease with the assistance of the iPhone 4S’s Siri feature, a represented functionality contrary to the actual operating results and performance of Siri.” Fazio’s attorneys argue that their client and the class he represents have had nothing but trouble with Siri, which is unresponsive and often doesn’t understand what is being asked of it. Fazio’s full complaint is embedded after the break. More →

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