Verizon’s 9-1-1 bungle nearly cost woman her life as home burned to ground [video]

By on February 24, 2011 at 4:23 PM.

Verizon’s 9-1-1 bungle nearly cost woman her life as home burned to ground [video]

It turns out Verizon Wireless may be in more hot water as a result of the 10,000 emergency 9-1-1 calls the carrier dropped during a blizzard last month. The Federal Communications Commission recently called for an investigation into the massive network failure that left thousands of Maryland residents with no way to reach police and other emergency services. One such resident was 94-year-old Carmela D’Antuono, whose house caught fire when nearby transformers exploded during the snowstorm. D’Antuono, who was trapped inside her home as it burned, was rescued by neighbors who took matters into their own hands when police and fire fighters could not be reached. “It was scary. It makes you think when a disaster like this happens. I know that was a pretty scary night. There were a lot of things going on, but it makes you want to hope that you can get a hold of help when you really need it,” one of D’Antuono’s neighbors said. Hit the break for video report from a local Fox affiliate. More →

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FCC calls for Verizon probe into thousands of dropped 9-1-1 calls

By on February 22, 2011 at 11:40 PM.

FCC calls for Verizon probe into thousands of dropped 9-1-1 calls

In a letter sent last Thursday to the nation’s top wireless carrier, the Federal Communications Commission is calling for an investigation into thousands of dropped emergency calls placed during a blizzard in late January. Approximately 10,000 emergency 9-1-1 calls placed on the Verizon Wireless network in Maryland were dropped, the FCC says. The calls were made on January 26th during a major snowstorm. “The large number of missed 9-1-1 calls on January 26 is truly alarming,” FCC public safety and security chief James Arden Barnett wrote in the letter. “I therefore request that Verizon provide an explanation of the causes of this and similar failures, provide Verizon’s assessment of the possibility of occurrence in other locations and describe what actions Verizon is taking to prevent recurrence of these problems.” The FCC is calling for a written response to its inquiry, along with a meeting within two weeks to discuss Verizon’s resolution of the issue. More →

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