Apple’s dead pixel policy revealed

By on November 3, 2010 at 3:00 PM.

Apple’s dead pixel policy revealed

Apple’s internal policy on acceptable numbers of pixel anomalies was recently updated, a source told BGR. The policy is used as a guideline for Mac Geniuses addressing customer issues that involve Apple displays. It essentially allows them to quickly and easily determine whether or not to repair or replace products with display defects. Apple provides its employees with a table showing the acceptable number of pixel anomalies for each product range. For example, iPhones and iPods with just one pixel anomaly should be repaired or replaced. MacBook Air models, however, can have up to three light pixels, up to five dark pixels or up to seven combined anomalies before they should be repaired or replaced. The table also outlines the allowable numbers of pixel anomalies for Apple’s MacBook, MacBook Pro, iMac and Cinema Display lines.

Of note, Apple’s policy allows Mac Geniuses to offer exchange services even if pixel anomalies are within acceptable ranges. If the customer receives a replacement product with even more anomalies, but it is still within the acceptable range, further exchanges are not permitted.

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Samsung Continuum gets pictured, dual display device headed to Verizon

By on September 30, 2010 at 12:12 PM.

Samsung Continuum gets pictured, dual display device headed to Verizon

What do we have here? It looks like the Galaxy S branded Samsung Continuum; a device with not one, but two displays. Engadget was sent in several images of the device whose most notable feature is an additional, smaller display below the standard Android soft-keys. The secondary display, which is being called the “ticker,” displays date, time, RSS feed, weather, and other pertinent information.  The ticker activates itself automatically when you grip the lower half of the Continuum. Pretty slick. The device is reported to have a side-mounted micro-SD card slot and dedicated camera button as well. We can see why Verizon started running the buy-one get-one promotion on the Fascinate just weeks after launch. More →

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What's inside the mystery AT&T displays?

By on August 2, 2010 at 10:31 PM.

What's inside the mystery AT&T displays?

What is inside the mysterious displays that have been showing up at AT&T retail locations around the country? Well, we don’t know exactly… but we’ve been given a little more information that we thought we would share. According to one of our sources, inside the clandestine display is a small TV and rack where an unknown piece of hardware will sit. Today, managers began receiving metal display boxes with three-digit pad locks on them, the outside of the box reads: “Hero Fixture Launch Kit.” It also reads, “Top Secret: Store Manager Only.” All our source knows about the contents of the mysterious box (pictured above) is that, “it is something brand new that has never been released before.” What do you think it is? Perhaps a BlackBerry Torch 9800? Maybe something else? Drop your hypothesis in the comments.

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Samsung: OLED shortage will continue as demand swells

By on May 20, 2010 at 10:55 AM.

Samsung: OLED shortage will continue as demand swells

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Speaking at the Reuters Global Technology Summit on Thursday, Lee Wong-jong, VP of marketing for Samsung, said that the global shortage of OLED displays will continue in foreseeable future as demand has greatly outpaced supply. Said Lee, “demand for high-end displays is very strong and we may continue to fail to meet all customer requirements, even after expanding capacity by seven-fold, until next year.” Such delays are part of the reason Verizon is having great difficulties meeting sales quotas with the HTC Droid Incredible. Last week Verizon Wireless CEO Lowell McAdam said the failure of Samsung and other part suppliers to deliver crucial components were the reason the Droid Incredible has yet to outsell the Motorola DROID. To combat this, Samsung recently committed $2.15 billion through 2012 to create the largest fleet of AMOLED displays. But in the meantime, delays will be the new reality as smartphone sales for 2010 are expected to be 50% higher than in 2009. More →

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