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disabled account

Exclusive
November 16, 2010 at 5:15 PM
by Zach Epstein
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Facebook confirms account disabling bug; claims issue is resolved

By Zach Epstein on November 16, 2010 at 5:15 PM.

Facebook confirms account disabling bug; claims issue is resolved

Earlier today, BGR broke the news that a possible Facebook glitch or hack was disabling user accounts. We have now received a response from a Facebook spokesperson, who has confirmed that a bug is to blame for the mass-deactivations. Facebook’s official statement is as follows:

Earlier today, we discovered a bug in a system designed to detect and disable likely fake accounts.  The bug, which was live for a short period of time, caused a very small percentage of Facebook accounts to be mistakenly disabled.  Upon discovering the bug, we immediately worked to resolve it.  It’s now been fixed, and we’re in the process of reactivating and notifying the people who were affected.

While the number of disabled accounts is undoubtedly a small percentage of Facbook’s total subscriber base, the number of users impacted by the bug is easily in the thousands. Facebook assured us that it is in the process of restoring affected accounts, however, and that everything should be back to normal soon.

UPDATE: We also asked Facebook about the odd request for a scanned ID which, to us, sounded extremely fishy. As it turns out, these requests were legitimate. Facebook clarified that in some account deactivation cases when no other options are available, users may be asked to provide valid IDs. One of the results of today’s bug was apparently the initiation of this process for affected users.

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Breaking
November 16, 2010 at 2:21 PM
by Zach Epstein
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Facebook hack disabling female user accounts en masse?

By Zach Epstein on November 16, 2010 at 2:21 PM.

Facebook hack disabling female user accounts en masse?

Unconfirmed reports are sweeping across the Internet as thousands of female Facebook users complain that their accounts have been inexplicably disabled. Users have taken to Twitter with complaints that their accounts are no longer accessible, and no accounts owned by male Facebook users seem to be affected. The Facebook users, who do not appear to have violated Facebook’s terms of use, are seeing messages that their accounts are “inauthentic.” It is currently not known if a bug or attack is responsible for the disabled accounts, though some users claim they are being asked to scan and upload a copy of a valid driver’s license in order to reactivate their accounts. If the claims are true, it almost certainly means Facebook is currently under attack. If your account is disabled and you are asked to scan and upload a copy of your driver’s license, this request should most certainly be ignored and reported to privacy@facebook.com. Facebook did not immediately respond to a request for comment.

UPDATE: A BGR commenter has posted the full account reactivation instructions users are seeing when their accounts are disabled:

Please upload a government-issued ID to this report and make sure that your full name, date of birth, and photo are clear. You should also black out any personal information that is not needed to verify your identity (e.g., social security number).

If you do not have access to a scanner, a digital image of your photo ID will be accepted as well. Rest assured that we will permanently delete your ID from our servers once we have used it to verify the authenticity of your account.

Again — if your account was affected, please do not follow any instructions like the ones above until Facebook has verified that these account deactivations are not the result of an attack.

UPDATE 2: Facebook has responded to BGR‘s request for comment.

Thanks Brian, and everyone else who sent this in!

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