The Motorola DEFY might be rugged enough to withstand a long drop, a dust storm and even a monsoon, but it looks as though countless units around the world couldn’t even endure the manufacturing process. Hundreds of DEFY users from markets across the globe have taken to forums complaining of the same problem — the ear speaker stops working within the first few days of use. Owners are able to hear callers fine when using the handset’s loudspeaker, but the ear speaker remains nonfunctional. Some users have attempted to take the phone apart and repair the speaker themselves, though this is not advisable. Motorola has yet to confirm or deny the issue publicly, but affected handsets are being repaired or replaced under warranty. More →
It has been a rocky road for Apple’s over-sized 27-inch iMac. Back in November, customers filled Apple’s forums with complaints — brand new iMacs were received by happy customers who proceeded to discover that their shiny, new Apple hardware was either DOA or horribly damaged in transit. Apple was reportedly helpful to affected customers and quickly addressed the issue. It would be nice for Apple if that was the end of the story. Unfortunately, Apple’s happy ending is not yet in sight. Fast forward to December when the holiday shopping season is in full swing and these lust-worthy iMacs should be selling and shipping at a hectic pace. Rather than shipping, several Apple resellers are claiming that the 27-inch iMacs have been shelved for at least two weeks while Apple attempts to solve display problems that have been plaguing this iMac line. The problem is thought to be caused by faulty ATI graphics cards, a scenario that regrettably is not new. Remember the 2008 MacBook Pro and its faulty NVIDIA graphics card? In addition to the breakage problem, other reported issues with the 27-inch iMac display include intermittent flickering and screens that have a yellow hue. The problem is so widespread that Scott Pronych, a disgruntled iMac owner and website designer, created a website dedicated to logging and tracking complaints with the 27-inch iMac. With Apple reportedly replacing the graphics cards on the iMac, the outlook for procuring this 27-inch behemoth in time for the holiday season is grim. Apple’s online store lists the 27-inch iMac as shipping in two weeks with similar delays seen at third party retailers. And since Apple is Apple, they’re characteristically mum on the subject, so we will be looking for the Apple support document admitting culpability detailing the problem sometime soon.
As if waiting weeks to receive a custom ordered Core i7 iMac wasn’t bad enough, Apple forums the world wide web over are filling up with reports of computers showing up with broken displays an/or simply not booting up. Giz seems to think that the packaging might be inadequate for the 27″ behemoths and the bumpy journey from China to Anytown, USA is what’s causing the issue, but one would like to think that Apple, the masters of packaging, wouldn’t make such an amateur mistake. Thankfully it seems that Apple is taking this in stride and being quite helpful to those experiencing issues, but this whole situation is probably stressful enough for some to reach for their cigarettes and… Oh, wait. That’s not a good idea.
According to mobile maniac Eldar Murtazin of Mobile-Review, Nokia is in for a world of hurt as more than one million 5800 XpressMusic handsets currently in the hands of users may be defective. Ouch. Long story short: Muratzin bought 10 5800XMs a while back and the speakers died within a few months — on all of them! He began to investigate the matter and, in the process, got Nokia Eurasia’s head of PR to fess up to the issue. Apparently Nokia’s original speaker supplier turned out to be a dud. Nokia switched as soon as it could but 5800XM handsets made before February likely have the defective speakers in them. So in other words, the 5800 NAM is finally here but you might want to think twice before purchasing one until Nokia Europe and Nokia US have an official statement on this, which will hopefully be ASAP. If you already have a 5800, your local Nokia customer care line should be able to tell you if your handset is affected based on your IMEI. Hit the jump for the purported statement from Vitoria Eremena, head of Nokia PR for Eurasia courtesy of Mobile-Review.
According to a T-Mobile spokesperson, T-Mobile is suspending the sale of the Nokia 5610 XpressMusic handset and recalling the entire 5610 inventory, including floor demos and literature, from all stores and warehouses. The issue appears to be a manufacturing problem that affects the display. Nokia has now fixed the error in the current crop of 5610s but the T-Mobile’s supply were all manufactured prior to the fix and still have the design flaw. Unfortunately, at this point, there is no word as to whether the 5610 will return to T-Mobile’s lineup. Anyone whose phone experiences any problems can bring their defective 5610 into a store and get a Nokia 6301 or 5310 as a replacement. Depending on which replacement model was selected, customers will also get a $50 or $25 credit. Kudos to T-Mobile for not turning a blind eye and actually pulling a defective phone but really, T-Mobile, the replacements you offer could include at least one of those hot new handsets hitting your this holiday season.